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Support Manager Jobs in Kansas (NOW HIRING)

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$20.1K

$60.6K

$107.9K

How much do support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for support manager in Kansas is $60,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $81,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Kansas?

The most popular types of Support jobs in Kansas are:

What are popular job titles related to Support Manager jobs in Kansas?

For Support Manager jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in Kansas look for?

The top searched job categories for Support Manager jobs in Kansas are:

What cities in Kansas are hiring for Support Manager jobs?

Cities in Kansas with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $60,556 per year, or $29.1 per hour.

Scheduling & Nursing Support Manager (86060)

Lenexa, KS • On-site

Westchester Village
See more jobs at Westchester Villageexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Westchester Village is an innovative, beautiful, 5 star, boutique style senior living community. Our mission is simple: to enrich the lives of our residents through purpose, passion & joy in life! Our Community offers several levels of living including: independent living, assisted living, short-term rehab, and long-term care.
In addition to our commitment to providing quality care to our residents, we are also committed to providing a great work environment for our Team Members.
Benefits: We value and are grateful for our Team Members. Below is a snapshot of our benefits to foster health and happiness for our team:
  • Health, Dental, & Vision Care Plans with company cost share (full-time only)
  • Company paid Employee Assistance Program (EAP) that includes counseling sessions for Team Members and their Family.
  • 401(k) with company match
  • PTO
  • Holiday Premium Pay
  • Volunteer Time Off
  • Competitive Wages & Shift Differentials
  • Referral Bonus
  • Service Award Bonus
  • Career Path Development
  • Tuition Assistance & Certification Course Payment
  • Fun & engaging team environment

If you're in search of a family-based organization with a culture of care and you have a passion for seniors - keep reading!
Role:
We are seeking a dedicated Scheduling and Nursing Support Manager to join our team! The Scheduling and Nursing Support Manager is responsible for leading, coaching, and guiding a team of nurse aides as well as overseeing the scheduling for all nursing staff. The Scheduling and Nursing Support Manager will also be responsible for maintaining an inventory of all nursing supplies. Reliability, organization, excellent scheduling, and communication skills are required.
Responsibilities:
  • Hire, train, develop, and lead the CNA and CMA roles at the community, including participating in interviews.
  • Responsible for scheduling all nursing staff employees, including CNA and CMA roles, within budgetary guidelines for the community.
  • Evaluates the performance of CNA and CMA staff and performs coaching and disciplinary actions as needed.
  • Oversees the development of CNA and CMA staff and ensures regulatory and community training is completed in a timely manner.
  • Oversee and ensure staff are properly trained to use POC within Point Click Care.
  • Oversee meal service.
  • Review and approve time sheets and time off requests according to the payroll schedule.
  • Attend and participate in leadership and all team meetings.
  • Ensure CNA and CMA staff attend team meetings and trainings when possible.
  • Demonstrates a solid understanding of and upholds all policies, rules, and regulations for the community as well as State and Federal governing agencies.
  • Reports to and works with DON on team goals, development, and initiatives.
  • Follows and upholds the community'sphilosophy and goal to maintain, improve and/or enhance each resident's quality of care and quality of life.
  • Follows safety policies in performing nursing care, assuring resident safety.
  • Follows and understands the community'sEmergency Preparedness plans.
  • Follows infection control guidelines.
  • Observes residents' rights, including, but not limited to, privacy, dignity, etc.
  • Promotes positive public relations with residents, family members, and guests.
  • Work as part of a team to help ensure the Medicare Triple Check process is complete.
  • Maintains inventory of all nursing supplies and completes supply orders as needed.
  • Participates in call rotation and nurse on duty as assigned.
  • Assists with keeping track of nursing hours for the monthly PBJ report.

Qualifications:
  • Certified CNA or CMA with supervisory experience or equivalent.
  • High School graduate or equivalent.
  • One-year experience scheduling in a long-term health care setting preferred.
  • Basic computer skills and proficiency in navigating the internet in order to use multiple web-based programs.
  • Intermediate typing skills.
  • Knowledge of office equipment.
  • Excellent phone skills with an emphasis on customer service.
  • Be able to read, write and understand English.
  • Organizational skills, for example ability to create strategies and solutions for facilitating work flow.
  • Ability to prioritize, initiate and work independently.

Our Community is a part of a family of Retirement Communities which include:
  • Colonial Village, Overland Park, KS
  • Maggie's Place of Colonial Village, Overland Park, KS
  • Westchester Village, Lenexa, KS
  • Linden Woods Village, Gladstone, MO
  • Raintree Village, Lee's Summit, MO
  • Prairie Vista Village, Altoona, IA
  • Terrace Glen Village, Marion, IA
  • Cedar Ridge Village, West Des Moines, IA
  • Northridge Village, Ames, IA
  • Kennybrook Village, Grimes, IA

We are an equal opportunity employer and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability of any other characteristic protected by law. Our family of retirement communities are proud to be a tobacco-free campus, including but not limited to electronic cigarettes. We follow CMS and CDC protocols and guidelines.

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