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Support Manager Jobs in Kansas (NOW HIRING)

Short Stop

Store Support Manager (Floating)

Wamego, KS

$15.50/hr

Store Support Manager (Floater) As a Store Support Manager at Short Stop, you're a hands-on leader who keeps the energy high and our stores running fun, fast, friendly, and clean--wherever you're ...

Short Stop

Store Support Manager (Floating)

Garnett, KS · On-site

$15.50/hr

Store Support Manager (Floater) As a Store Support Manager at Short Stop, you're a hands-on leader who keeps the energy high and our stores running fun, fast, friendly, and clean--wherever you're ...

WM

Fleet Field Support Manager

Topeka, KS · On-site

$106K - $158K/yr

... Management, and support field staff, as needed. + Travel, as required, to support Fleet Maintenance Initiatives (estimated 40 weeks annually). + Provide field communications between all levels of ...

KVC Health Systems

Manager End User Support

Olathe, KS · On-site

$65K - $75K/yr

Manager - End User SupportLead Technology Support That Powers Mission-Driven Work At KVC Health Systems, technology plays a critical role in supporting the children, families, and communities we ...

Evergy

Mgr Large Load Support

Kansas City, MO

$99K - $132K/yr

Manager Large Load Support REQUISITION: CUS00J3 DEPARTMENT: Business Solutions - Raytown Customer Care Center, Topeka General Office or Wichita Operations Center LOCATION: Raytown, MO Topeka, KS ...

Evergy

Mgr Large Load Support

Kansas City, MO

$99K - $132K/yr

Manager Large Load Support REQUISITION: CUS00J3 DEPARTMENT: Business Solutions - Raytown Customer Care Center, Topeka General Office or Wichita Operations Center LOCATION: Raytown, MO Topeka, KS ...

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Support Manager information

See Kansas salary details

$20.1K

$60.6K

$107.9K

How much do support manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for support manager in Kansas is $60,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $81,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Kansas? The most popular types of Support jobs in Kansas are:
What cities in Kansas are hiring for Support Manager jobs? Cities in Kansas with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Kansas as of May 2026, with employment types broken down into 1% Locum Tenens, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $60,556 per year, or $29.1 per hour.
Tech Support Manager

Tech Support Manager

Heartland Credit Union (Kansas)

Hutchinson, KS • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Heartland Credit Union is looking for a Tech Support Manager to lead the technical support team, coordinate department scheduling, manage company help desk ticketing system and ensure HCU personnel are provided with professional technical support in a timely manner. Join our team to take on exciting challenges by maintaining, upgrading, and installing cutting-edge servers, network systems, and data center equipment, ensuring top-notch performance and reliability!
ABOUT HEARTLAND

Heartland Credit Union has been providing exceptional member service for over 75 years! Our small friendly work environment allows our employees to know our customers we serve and fellow employees. As we continue to grow, we need great talent like you to be a part of our team and culture. HCU has many locations in Kansas including Wichita, Hutchinson, Newton, Haven, Hays, and Ness City. Learn more about Heartland Credit Union by going to www.hcu.coop.

WORK DETAILS

This position is based at our Hutchinson, KS branch located at 900 E 23rd.

The schedule is Monday through Friday from 8:00 a.m. to 5:00 p.m., with rotating Saturdays from 8:00 a.m. to 12:00 p.m. The role also includes a rotating on-call schedule.

RESPONSIBILITIES FOR THE TECH SUPPORT MANAGER

The successful candidate will be responsible for the following activities:

  • Assumes full responsibility for the performance, efficiency, and success of the tech support team.
  • Leads and oversees complex and high-impact tech support activities to ensure seamless operations.
  • Cultivates a culture of accountability, collaboration, and continuous improvement.
  • Provides clear direction and proactive communication to drive timely, effective, and knowledgeable support.
  • Assigns, coordinates and reviews related tasks to strategically optimize team performance.
  • Ensures all personnel are highly trained and equipped to handle evolving technical challenges.
  • Communicates policy and procedural updates, ensuring clarity and alignment across the team.
  • Proactively manages the help desk ticketing system, ensuring critical issues are prioritized and staff and members receive timely updates.
  • Provides superior service to our HCU staff.
  • Attends meetings and training sessions as required.
  • Pro-actively supports and advances HCU's culture and brand.
  • Performs all other duties as assigned.

REQUIREMENTS FOR THE TECH SUPPORT MANAGER

  • College degree in technology or other related certifications preferred.
  • Proven working experience as an IT Manager or relevant experience.
  • Five + years of computer, server, and network administration.
  • Thorough knowledge of desktop PCs, applications, and telecommunication systems.
  • Prior supervisor or project management experience is helpful. .
  • Well-organized and attentive to detail.
  • Able to meet deadlines and manage projects.
  • Strong interpersonal, leadership, and supervisory skills.
  • Excellent communication skills.
  • Excellent logic and reasoning skills.
  • Ability to work well independently.
  • Valid driver's license.
  • Stationary for extended periods of time. Light work; moves up to 35 lbs. occasionally and/or up to 10 lbs. frequently.

EOE: race, color, religion, sex, national origin, disability, protected veterans.

For immediate consideration:

To apply from our career site, go to Apply Now. If you are viewing from an outside posting board, go to www.hcu.coop, then find "Careers." You must create an account to apply and upload a resume. All inquiries are completely confidential.


Job Posted by ApplicantPro