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Support Manager Jobs in Kansas (NOW HIRING)

New York Life

Production Support Manager

Olathe, KS · On-site

As the Production Support Manager within IL Technology Operations at New York Life Insurance Company, you will lead a small, high-impact team responsible for keeping production systems healthy ...

Short Stop

Store Support Manager (Floating)

Wamego, KS

$15.50/hr

Store Support Manager (Floater) As a Store Support Manager at Short Stop, you're a hands-on leader who keeps the energy high and our stores running fun, fast, friendly, and clean--wherever you're ...

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$20.1K

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How much do support manager jobs pay per year?

As of Jul 7, 2026, the average yearly pay for support manager in Kansas is $60,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $81,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Kansas? The most popular types of Support jobs in Kansas are:
What cities in Kansas are hiring for Support Manager jobs? Cities in Kansas with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Kansas as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $60,556 per year, or $29.1 per hour.
User Support Manager

User Support Manager

Rehrig Pacific Company

De Soto, KS

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Rehrig Pacific Company rating

6.9

Company rating: 6.9 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

43rd of 79 rated plastic manufacturers

Job description

Must live within 90 minutes of a Rehrig Pacific Company's facility in Atlanta GA, Buckeye AZ, Dallas TX, Desoto KS, Erie PA, Kenosha WI, or Orlando FL.

Great benefits including: Medical, Dental Vision and Life Insurance; Paid Time Off; Paid Holidays; 401k & ESOP; Profit Sharing; Tuition Reimbursement and more!

Purpose of the Role

The User Support Manager is accountable for leading the people, processes, and service standards that create an excellent technology experience for Rehrig Pacific team members. This role manages the frontline user experience team and ensures users can effectively adopt and use core technology tools and applications, including O365, SharePoint, Jira, Quick, and other administrative systems, including tools created through the AI-DLC development lifecycle. Operating through Rehrig Pacific Values and a human-centered leadership approach, this manager builds a responsive, collaborative, accountable, and continuously improving support organization that reduces friction, improves onboarding, strengthens user confidence, and enables team members to do their best work. The manager is expected to set context, define standards, coach performance, remove barriers, and ensure work is assigned, completed, measured, and improved with clear ownership.

Areas of Accountability

  1. People Leadership, Culture & Rehrig Pacific Values
    1. Lead, coach, and develop a high-performing user experience team aligned with Rehrig Pacific Values.
    2. Set clear role expectations, provide direct and timely feedback, and hold team members accountable for outcomes with care and respect.
    3. Build a team culture of ownership, continuous improvement, and professional service.
  2. End User Experience & Service Delivery
    1. Ensure users receive timely, professional, and effective technology support with clear communication and minimal friction.
    2. Maintain and enforce ticket standards, SLA targets, and escalation discipline across the team.
    3. Provide Tier 1 support for tools and applications, including those created through the AI-DLC development lifecycle, ensuring users have a consistent support path regardless of how a tool was built.
  3. New User Onboarding Experience
    1. Own the technology onboarding experience for new Rehrig Pacific team members, ensuring a smooth, predictable, and well-supported transition.
    2. Partner with Human Capital and IT to maintain current onboarding materials, access provisioning, and readiness checklists.
  4. Visual Analytics, KPI Management & Accountability
    1. Maintain and present visual dashboards that track ticket volume, SLA performance, backlog aging, reopen rates, and escalations.
    2. Use analytics to drive coaching decisions, prioritization, and continuous improvement actions.
    3. Report on team performance to the Director with transparency and clear root-cause analysis.
  5. Continuous Improvement, Automation & Self-Service
    1. Drive a 35% reduction in avoidable ticket volume through identifying and executing automation and workflow creation in Jira, self-service tooling, and root-cause elimination.
    2. Develop and maintain knowledge base articles, training content, and user-facing guidance that enable team members to resolve issues independently.
    3. Identify patterns in support requests that signal training gaps, design problems, or systemic issues requiring upstream resolution.
  6. Cross-Functional Partnership & Defect Escalation
    1. Partner effectively with Application Services, Infrastructure, and Security to resolve issues, align on standards, and improve the user experience.
    2. Own the escalation path when a support issue reveals a product or application defect, ensuring clear handoff to Application Services with documented reproduction steps, business impact, and user communication until resolution.
    3. Serve as the voice of the end user in cross-functional conversations, bringing patterns, feedback, and data to improvement discussions.

Knowledge, Skills, and Experience

  • Bachelor’s degree in computer science, Information Systems, or related field or equivalent experience
  • 3+ years of experience leading technical support, service desk, or user support teams
  • Strong knowledge of IT service management (ITSM) principles, processes, and tools (Jira Preferred)
  • Demonstrated ability to improve service delivery operations and customer experience outcomes
  • Experience managing and developing technical teams in a customer-facing environment
  • Strong problem-solving, communication, and stakeholder management skills
  • Familiarity with system infrastructure, enterprise applications, and end user computing environments
  • Experience with project management methodologies; Agile experience preferred
  • Ability to travel approximately 20%

What Rehrig Pacific Company employees say

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