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Support Manager Jobs in Riley, KS (NOW HIRING)

Home Depot

Store Support

Manhattan, KS · On-site

$13.25 - $16.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Manhattan, KS

$13.25 - $16.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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Support Manager information

See Riley, KS salary details

$18.6K

$56.2K

$100.2K

How much do support manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for support manager in Riley, KS is $56,210.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,800.00 and $75,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What cities near Riley, KS are hiring for Support Manager jobs? Cities near Riley, KS with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Riley, KS as of May 2026, with employment types broken down into 1% Locum Tenens, 66% Full Time, 28% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $56,210 per year, or $27 per hour.

Store Support Manager (Floating)

Short Stop

Manhattan, KS • On-site

$15.50/hr

Full-time

Posted 12 days ago

Job description

Store Support Manager (Floater)

As a Store Support Manager at Short Stop, you’re a hands-on leader who keeps the energy high and our stores running fun, fast, friendly, and clean—wherever you’re needed most. Supporting multiple locations, you’ll step in to lead, stabilize, and strengthen store operations.

Working closely with Store Managers and reporting to the Area Manager, you act as a trusted go-to leader—helping guide teams, support store performance, and keep everything moving when it matters most.

What You’ll Do:
  • Step in to run the store and lead shifts when coverage is needed
  • Support multiple locations by filling gaps and keeping operations on track
  • Lead, coach, and support Team Members and Assistant Managers
  • Help ensure stores are clean, stocked, and running efficiently
  • Assist with inventory, merchandising, sets, and backstock execution
  • Handle cash controls, deposits, and store-level admin tasks
  • Maintain standards for food quality, safety, and customer experience
  • Jump in to resolve guest concerns quickly and confidently
  • Partner with Store Managers to identify issues and keep stores performing strong
What We’re Looking For:
  • Experience in retail, convenience, or food service leadership (ASM+ level preferred)
  • A confident, hands-on leader who can step into any store and take charge
  • Strong coaching, communication, and problem-solving skills
  • Ability to balance multiple stores and shifting priorities
  • Positive, energetic attitude with a team-first mindset
  • Willingness to travel between stores as needed
  • Valid driver’s license and reliable transportation
  • Must be 18+ and meet screening requirements

Where Great Stops Happen Fast

Glen Leiszler credited his company's success to the simplest and most basic of all business formulas: honesty and hard work. \Treat your customers with respect,\ he advises. \Be truthful with them. Treat everybody alike. Get the right people helping you.\ \And after you've done all that, be willing to put 101 percent effort into your business. That's all it takes to have an operation that will grow.\
Leiszler Oil is a third generation marketer for ConocoPhillips. Leiszler Oil celebrated their 85th year of service in April of 2017. Glen Leiszler started operation on April 12, 1932. His son George began working for the company on February 1, 1969. Alison Leiszler joined the team in 2003 with her sister Samantha following in 2004, and her other sister Natalie joining the team in 2014.
We always say that our values are hard work and communication - we believe that anything can be accomplished with both of those.