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Support Manager Jobs in Riley, KS (NOW HIRING)

Boot Barn

Store Manager

Manhattan, KS · On-site

They are a business driver who demonstrates the highest level of leadership in support of ... The Store Manager will partner with District & Regional Leadership, Human Resources, and Store ...

Buffalo Wild Wings

Shift Manager

Manhattan, KS · On-site

$12.75 - $16.25/hr

You will also assist the management team in providing support and coaching team members to ensure tasks are performed effectively, helping create legendary experiences for guests. HOME OF THE ...

Buffalo Wild Wings

Shift Manager

Manhattan, KS

$12.75 - $16.25/hr

You will also assist the management team in providing support and coaching team members to ensure tasks are performed effectively, helping create legendary experiences for guests. HOME OF THE ...

Buffalo Wild Wings

Shift Manager

Manhattan, KS

$12.75 - $16.25/hr

You will also assist the management team in providing support and coaching team members to ensure tasks are performed effectively, helping create legendary experiences for guests. HOME OF THE ...

Applebee's

General Manager

Manhattan, KS

... the support they need to succeed. We take pride in our teams! P erformance - We totally own our ... Job Summary The General Manager contributes to the success of Applebee's through the direction and ...

Applebee's

General Manager

Manhattan, KS · On-site

... the support they need to succeed. We take pride in our teams! P erformance - We totally own our ... Job Summary The General Manager contributes to the success of Applebee's through the direction and ...

Dunkin

Assistant Manager

Fort Riley, KS

They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.

Chick-fil-A

Restaurant Manager

Manhattan, KS · On-site

$19 - $30/hr

Their day typically includes coaching team members, managing shifts, solving operational challenges, monitoring performance metrics, and supporting the development of future leaders. Successful ...

Telle Tire & Auto Service Inc

Store Manager

Manhattan, KS · On-site

$50K - $100K/yr

This role manages an efficient and profitable service department through productive staffing ... We support our team members with the tools, training, and trust they need to serve customers better.

Chick-fil-A

Restaurant Manager

Manhattan, KS

$19 - $30/hr

Their day typically includes coaching team members, managing shifts, solving operational challenges, monitoring performance metrics, and supporting the development of future leaders. Successful ...

Chick-fil-A

General Manager

Manhattan, KS

$22 - $30/hr

Support and execute catering, marketing, and community engagement initiatives * Lead by example in professionalism, hospitality, and servant leadership * Manage conflict resolution and team member ...

Chick-fil-A

General Manager

Manhattan, KS · On-site

$22 - $30/hr

Support and execute catering, marketing, and community engagement initiatives * Lead by example in professionalism, hospitality, and servant leadership * Manage conflict resolution and team member ...

Dunkin

Assistant Manager

Manhattan, KS · On-site

They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.

Dunkin'

Assistant Manager

Manhattan, KS

$16/hr

They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.

Walgreens

Emerging Store Manager

Manhattan, KS · On-site

Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all ...

Chick-fil-A

Kitchen Manager

Manhattan, KS · On-site

$20 - $30/hr

Support inventory management, ordering, and product rotation * Ensure all food safety procedures, health department standards, and company policies are followed * Identify operational opportunities ...

Kansas State University

Research Manager

Manhattan, KS · On-site

$64K - $70K/yr

About This Role The Research Manager will lead grain quality characterization and analytical research activities that support sorghum improvement, variety development, and market expansion. The ...

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Support Manager information

See Riley, KS salary details

$18.6K

$56.2K

$100.2K

How much do support manager jobs pay per year?

As of Jul 8, 2026, the average yearly pay for support manager in Riley, KS is $56,210.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,800.00 and $75,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What cities near Riley, KS are hiring for Support Manager jobs? Cities near Riley, KS with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Riley, KS as of July 2026, with employment types broken down into 73% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $56,210 per year, or $27 per hour.
Store Manager

Store Manager

Boot Barn

Manhattan, KS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Boot Barn rating

5.6

Company rating: 5.6 out of 10

Based on 217 frontline employees who took The Breakroom Quiz

67th of 103 rated fashion retailers

Job description

The Store Manager is a champion and model of Boot Barn's Mission, Vision and Values. They are a business driver who demonstrates the highest level of leadership in support of exceptional customer service and attainment of store sales goals, a builder of strong teams and culture that encourages partner engagement and regular development of store partners, and a retail expert who sets the standard for operational excellence in all areas. The Store Manager will partner with District & Regional Leadership, Human Resources, and Store Support Center in pursuit of year-over-year increases, a best-in-class customer experience, ensuring profitability of the business through optimized staffing, shrink reduction and general expense management.
Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other.
At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves "Partners." With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.
Our vision is to offer everyone a piece of the American spirit -- one handshake at a time.
STORE MANAGER DUTIES
  • Lead store partners to foster a service & selling culture and exceed overall expectations to build long-standing customer relationships.
  • Implement and uphold an environment of continuous learning by exhibiting expert-level product knowledge across all categories and developing a training plan for each store partner to achieve full competency in all product categories such as western boots, work boots, denim, hats and add-ons.
  • Assess and communicate localized customers' needs to District Manager.
  • Analyze and measure business trends to maximize sales to meet or exceed key metrics and sales goals.
  • Review sales goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence. Lead by example, being present on the sales floor during peak business hours.
  • Ensure adequate staffing to meet the changing business needs and payroll expenses.
  • Adapt to changing business needs and procedures; adjust store schedule as needed, determine payroll implications, implement operational directives, train staff on new procedures and policies, and communicate with all appropriate District, Region and Store Support Center partners.
  • Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments adhere to all Company visual presentation guidelines. Additionally, ensure all store partners are educated/trained on these guidelines.
  • Lead and coach associates in building customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs. Provide accountability for achieving individual and team goals.
  • Partner with District Manager to plan and execute successful experiential volume driving events, including outreach to the local community/market.
  • Ensure the store leadership team understands and embraces their specific roles per the store's specific leadership matrix.
  • Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
  • Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, team members, corporate partners and vendors. Additionally, demonstrate high level of quality work, attendance and appearance.
  • Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures and practices.
  • Additional duties as assigned by Store Manager, District Manager or Store Support Center partners.

QUALIFICATIONS
  • Associate's Degree and/or 2 to 4 years of experience in retail store management
  • Experience managing direct reports and leading teams in a selling environment.
  • Strong organizational and time management skills with the ability to manage multiple priorities.
  • Strong communication, customer service, time management and organizational skills.
  • Availability to work a variety of shifts to meet business needs including nights, weekends and holidays.
  • Flexibility with scheduling and willing to work extended hours when necessary.
  • Up to 15% travel to support local stores, as needed.

COMPETENCIES
  • Business Acumen: Applies a comprehensive understanding of store operations, key performance drivers, and goals to make informed decisions that improve business performance.
  • Conflict Management: Addresses conflict directly and professionally, fostering open communication and resolution strategies that strengthen team alignment and productivity.
  • Customer-Centric: Approach Promotes a customer-first selling culture by modeling service behaviors that prioritize consistent, high-quality experiences to build loyalty and trust.
  • Leadership & Team Development: Leads with Boot Barn's core values and invests in the growth of team partners by setting clear expectations, coaching consistently, and developing their skills for long-term success.
  • Strategic Thinking: Anticipates future challenges and opportunities using performance results, making aligned decisions that support the company vision and mission and guide the store's long-term goals.

PARTNER BENEFITS & ADDITIONAL COMPENSATION OPPORTUNITIES
  • Competitive salary* plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.
  • Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
  • Paid Time Off plan for year-round Boot Barn Partners.**
  • Medical, Dental, Vision and Life Insurance.**
  • 401(k) plan with generous company matching.
  • Flexible schedules and work/life balance.
  • Opportunities for growth at every level -- we are opening 50+ new stores each year.

*Compensation varies based on geography, skills, experience, and tenure
**For eligible Boot Barn Partners
PHYSICAL DEMANDS & WORK ENVIRONMENT
In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.
  • Standing, walking and squatting more than fifty percent of the work shift.
  • Bending, stooping, kneeling and squatting occasionally throughout scheduled shifts.
  • Ability to use a ladder and/or step stool occasionally.
  • Required to lift, move and carry up to 40 pounds.
  • Ability to read, count and write to accurately complete all documentation and reports.
  • Must be able to see, hear and speak in order to communicate with partners and customers.
  • Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
  • Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.

[ ] Sedentary: Limited activity, no lifting, limited walking
[ ] Light: Office work, some lifting, bending, stooping or kneeling, walking
[ X ] Moderate: Mostly standing, walking, bending, frequent lifting
[ ] Arduous: Heavy lifting, bending, crawling, climbing
In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.
  • The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
  • Noise levels are considered moderate.

Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject.
Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and partners without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.
Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 4.

What Boot Barn employees say

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About Boot Barn

Sourced by ZipRecruiter

At Boot Barn, we honor America's western heritage. We believe in quality products and good value. And we've stocked our shelves with quality western and work gear for you and your family. With over 500,000 pairs of boots -- western, work and fashion -- and over 8,000 styles of jeans, shirts, hats, belts, jewelry and more, we offer the latest styles from the brands you love. Hatched over thirty years ago with one store in Orange County, California, Boot Barn has become the nations largest Western and Work retailer with 230 + stores in 30 states and a robust e-commerce business. We will outfit you from head to toe and give you the kind of service you'd expect from a company that values heritage, hard work and community.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Irvine, CA, US

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