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Support Manager Jobs in Iowa (NOW HIRING)

Project Manager

Cedar Rapids, IA

  • Medical

  • Dental

  • Vision

  • PTO

Project Support Manager Reports to: Director, Engineering Department : Engineering Work Model: Full-time, On-site - 10% Travel Required Schedule : Monday - Friday 8am-5pm Company & Benefit ...

Manager Clinical Support

Ames, IA

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Manager Clinical Support Job Group:Professional & Scientific Required Minimum Qualifications:Associate's degree and 5 years of related experience Summary of Duties and Responsibilities: The Lloyd ...

Manager Clinical Support

Ames, IA · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Position Title: Manager Clinical Support Job Group: Professional & Scientific Required Minimum Qualifications: Associate's degree and 5 years of related experience Summary of Duties and ...

Buyer - Supply Chain

Ankeny, IA

$57K - $72K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position reports to the Operations Support Manager, Monday through Friday, 8:00am-5:00pm Essential Duties and Responsibilities include the following. Other duties may be assigned. * Verifies ...

Child Support Case Manager

Des Moines, IA · Hybrid

$48K - $71K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Performs complex case management for parents in need of paternity, medical and support establishment, modification of an existing order and maintenance of support orders. Manage an assigned caseload.

Showing results 41-60

Support Manager information

See Iowa salary details

$21.1K

$63.8K

$113.7K

How much do support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for support manager in Iowa is $63,775.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $85,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Iowa?

The most popular types of Support jobs in Iowa are:

What cities in Iowa are hiring for Support Manager jobs?

Cities in Iowa with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,775 per year, or $30.7 per hour.

Full-time

Medical, Dental, Vision, PTO

Posted 4 days ago


Job description

Job Description:

Job Title: Project Support Manager

Reports to: Director, Engineering

Department: Engineering

Work Model: Full-time, On-site - 10% Travel Required

Schedule: Monday - Friday 8am-5pm

Company & Benefit Information

At Crystal Group, we do hard things - designing and building rugged tech and tech solutions that provide predictable performance in the world's most unforgiving environments. As a 100% employee-owned company, here you take extreme ownership of your role and work and invest in your own success and that of your teammates. Together we use a zero limits approach to wow our customers.

Crystal Group offers a comprehensive benefits package including:

  • Medical/dental/vision insurance

  • Paid time off

  • Tuition reimbursement

  • Wellness programs

  • Participation in our Employee Stock Ownership Plan (ESOP)

  • On-Site Gym

Job Summary

This positionis accountable for a program's cost, schedule and technical performance over the program lifecycle.

The Project Manager leads the Crystal Group Integrated Product Teams (IPT). Program IPT members can include staff from Engineering, Operations, Quality, Supply Chain, Sales, Business Development, and others.Project Managers will execute commercial and defense programs, for United States-based customers, and customers outside of the United States.

Essential Functions

  • Leads the program's IPT, including Engineering, Operations, Quality, Supply Chain, Sales, Business Development, and others.

  • Leads all product and system lifecycle activities from pursuit and order capture to transition to production, leveraging program plans,integratedmaster schedules, cadences, and reviews to plan and manage projects.

  • Manages program risks, including mitigations and contingencies.

  • Manages program opportunities, including harvest plans.

  • Manages dependencies across all teams, activities, and functions.

  • Is a key stakeholder in customer relationships, supporting the business development lead in their role as the customer relationship owner.

  • Collaborates with a wide range of entry-level to highly experienced engineers and technical personnel.

  • Possess a well-honed deception detector.

Areas of focus could be in one or more of the following

Technical Project Management:

  • Collaborates with engineering teams to ensure technical requirements are met, inclusive of design, performance, and verification requirements.

  • Programs that include "significant design and development activities": Accountable for the pursuit phase activities, include design approach review, cost and schedule estimation, planning, and demand forecasting.

  • Accountable for integration and verification activities.

  • Ensures compliance with industry standards and regulatory requirements.

  • Manages configuration control and change-management processes.

Operations Project Management:

  • Collaborates with Operations leadership and teams to ensure internal Operations requirements are met, inclusive of manufacturability, testability, documentation, change management, and other dimensions.

  • Accountable for planning and implementing standards and expectations for transitioning to production, including cross-functional reviews, design for manufacturability, design for testability, and other functions.

Subcontract Project Management:

  • With the Crystal Group contracts team, the Project Manager is accountable for managing subcontract scope during the pursuit, and design and development stages of the project lifecycle.

  • Act as the primary point of contact between Crystal Group and the subcontractor.

  • Ensure that the subcontractor is integrated into the Crystal Group execution plans, including the integrated master schedule (IMS), change management, quality reviews, and other activities.

Project Stakeholder Management:

  • Coordinate with account management, system architects, and business development teams during proposal activities.

  • Lead internal business-related activities including project status and design reviews.

Quality and Compliance:

  • Ensureprograms meet all applicable quality standards and certifications.

  • Accountable for ensuring projects are complianttothe contractual requirements.

  • Coordinate regulatory approvals and certifications.

  • Ensure compliancetointernal requirements, such as change management, design for manufacturability, serviceability, and testability.

Knowledge, Skills and Abilities

  • Demonstrate experience with project management for Engineering and Operations.

  • Demonstratableexperience with managing project technical cost, schedule, and performance using earned value metrics.

  • Strong understanding of systems engineering principles and hardware/software integration.

  • Experience with the full product life cycle, from pursuit through design and development and to transition to production.

  • Experience working with energy sector customers andunderstandingofpower systems, grid technologies, or renewable energy solutions.

  • Knowledge of defense contracting processes and requirements.

  • Understanding of export control regulations including ITAR and EAR).

  • Proficient in Microsoft Project, including scheduling, dependencies, resource and staff loading, and other project management functions.

  • Excellent written and verbal communicator and presenter, and experience with collaborating and communicating with peers, leadership, customers, partners, and suppliers.

  • Strong verbal and written communication abilities.

  • Experience presenting to executive leadership and external customers.

  • Ability to work effectively in cross-functional, matrixed organizations.

Required Qualifications

  • Must be a US Person (US Citizen, person granted US Permanent Resident Card or any individual who is granted status as a "protected person").

  • 3 to 5 years of project management experience.

Working Conditions

Work is primarily performed in an office environment. Occasional exposure to manufacturingfloorand testing environments. May requirelifting upto 25lbs, standing for extended periods during product testing.

EEO Statement

Crystal Group, Inc, maintains a program of equal employment opportunity designed to ensure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without regard to race, religion, color, creed, national origin, disability, age, sex, genetic information, military status, or any other classification protected by federal, state, or local laws.

Offer Contingency

All job offers are contingent on the applicant successfully completing the background check and drug screen.

This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skillsrequired. Management reserves the right tomodify, add, or remove duties and to assign otherresponsibilitiesas necessary. Employment with Crystal Groupremainsat-will.

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