ZipRecruiter

Log In

1

Support Manager Jobs in Otho, IA (NOW HIRING)

Fareway Stores, Inc.

Retail Technical Support Intern

Boone, IA · On-site

$14.75 - $19/hr

Description The Retail Technical Support Intern will provide internal retail store associates with ... team members and management. • Assist with the setup and configuration of new hardware and ...

next page

Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Otho, IA

Support Manager information

See Otho, IA salary details

$21.8K

$65.9K

$117.4K

How much do support manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for support manager in Otho, IA is $65,865.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $88,300.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Otho, IA are hiring for Support Manager jobs?

Cities near Otho, IA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Otho, IA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,865 per year, or $31.7 per hour.

Image Support File Management Specialist

Hearst Television

Boone, IA

$17.65/hr

Full-time

Re-posted 6 days ago

Job description

SUMMARY

This role involves compiling and reconciling electronic data and deposit files for multiple clients, ensuring all data and deposits are balanced. Additionally, the position requires handling various levels of data entry keying functions and transactions that necessitate complex processing skills, training, experience, and accuracy. The job requires attention to detail to manage and balance electronic records and transactions effectively.


ESSENTIAL FUNCTIONS

  • Performs all levels of data entry keying functions with accuracy.
  • Performs file management including cutoffs, electronic files and upload data/image electronic files.
  • Work needs to be performed with a sense of urgency due to multiple deadlines e.g., banks, system, and client deadlines.
  • Research and reconcile electronic files to ensure all data and deposits balance.
  • Retain client specific information.
  • Troubleshoot and resolve error messages prior to sending the electronic files.
  • Navigate moving batches if needed prior to creating electronic files.
  • Balances credit card, currency, paper check and electronic check deposits.
  • Works with minimal supervision while performing expectations.
  • Maintains various client service level agreements.
  • Performs reject review to re-batch electronically.
  • React professionally to changes while remaining productive.
  • Works in a cooperative and professional manner, with all levels of employees, vendors and/or clients in a team-oriented environment.
  • May be required to work extra hours as needed, e.g., may work extra if file issues occur.
  • Organize tasks and resources to complete work and meet deadlines according to established departmental procedures.
  • Maintains confidentiality of CDS Global and its clients' proprietary information.
  • Follows CDS Global policies and procedures.

REQUIREMENTS

  • High school diploma or equivalent preferred.
  • Able to perform all keying functions with accuracy. 
  • Able to retain client specific format information.
  • Need to be self-directed.
  • Able to navigate moving batches if needed prior to creating electronic files
  • Able to reconcile electronic files to ensure all data and deposits balance
  • Intermediate verbal and written English communication skills.
  • Excellent PC knowledge and skills.
  • Ability to work independently and make independent decisions using knowledge and skills.
  • Ability to work under deadlines.
  • Basic math skills.
  • Excellent attention to detail skills, accuracy, and quality of work.
  • Analytical skills.
  • Advanced problem-solving skills.
  • Above average decision-making skills.
  • Minimum typing skills requirement: 35 WPM.
  • 10key skills required.


TRAINING

  • August 17 - August 28; Monday - Friday 8am - 4pm 


WORK SCHEDULE  

  • Monday - Friday   Noon - 8pm
     

WORK LOCATION 
Boone Facility

SALARY

  • Base wage = $16.05/hour 
     

SHIFT DIFFERENTIALS 

  • 2nd Shift: Monday-Friday
    • Additional 10% of base wage per hour if 50% or more weekly scheduled hours fall during 4-10:30pm.
    • Example: $16.05 = $1.60/hour = $17.65/hour
       

POSITION TYPE 

  • Temporary
     

Employee must be in good standing.  Accepting applications with resume through Wednesday, July 1.
For more information on this position please reach out to Hiring Manager; Kim Helfers - khelfers@cds-global.com 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.
We strive to create an environment that brings the power of diversity to life.

At CDS Global, our mission, vision, and values aren't just statements on a wall - they guide everything we do, and we're proud to share them with every potential team member:

MISSION
Create positive outcomes by inspiring employee growth, empowering client success, and delivering innovative solutions for all those we serve.

VISION 
Be recognized as the trusted world leader in intelligent solutions-seamlessly elevating relationships and empowering those we serve to achieve their boldest endeavors.
VALUES
Integrity: We uphold honesty, transparency, and accountability in all we do.
Innovative: We embrace bold thinking and leverage technology to fuel growth, progress, and solutions.
Excellence: We pursue world-class quality and continuous improvement in everything we do.
Collaborative: We harness the power of teamwork, leveraging diverse perspectives to create smarter solutions.
Curiosity: We seek knowledge, challenge ideas, and explore new possibilities.
Compassionate: We lead with empathy, respect, and a commitment to making a positive impact on everyone we serve. 
Post Offer, Pre-employment background check(s) conducted on qualified candidates.
Post-offer, pre-employment drug/health screening(s) required for some positions.
Equal Opportunity Employer  - Veterans/Disabled

Job Recruitment Scams Warning

It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Hearst and/or its affiliates. These messages have been offering fraudulent employment opportunities to applicants and often asking for sensitive personal and financial information.

Please note that these communications are fraudulent. They do not originate from Hearst or any brands owned by Hearst nor are they associated with the Hearst recruitment process.

  • Hearst (or any of the organizations that recruit on our behalf) will never ask for any money or payments from applicants, at any point in the recruitment process.
  • All individuals who are successful in gaining an offer of employment from Hearst, whether directly or indirectly, are always required to go through a formal recruitment process, which will always involve a virtual or in person meeting with a Hearst employee or representative.

The FTC has issued helpful guidance about these types of scams at https://consumer.ftc.gov/consumer-alerts/2021/04/dont-let-job-scams-block-your-path-forward.

Onsite:  #LI-Onsite

SUMMARY

This role involves compiling and reconciling electronic data and deposit files for multiple clients, ensuring all data and deposits are balanced. Additionally, the position requires handling various levels of data entry keying functions and transactions that necessitate complex processing skills, training, experience, and accuracy. The job requires attention to detail to manage and balance electronic records and transactions effectively.


ESSENTIAL FUNCTIONS

  • Performs all levels of data entry keying functions with accuracy.
  • Performs file management including cutoffs, electronic files and upload data/image electronic files.
  • Work needs to be performed with a sense of urgency due to multiple deadlines e.g., banks, system, and client deadlines.
  • Research and reconcile electronic files to ensure all data and deposits balance.
  • Retain client specific information.
  • Troubleshoot and resolve error messages prior to sending the electronic files.
  • Navigate moving batches if needed prior to creating electronic files.
  • Balances credit card, currency, paper check and electronic check deposits.
  • Works with minimal supervision while performing expectations.
  • Maintains various client service level agreements.
  • Performs reject review to re-batch electronically.
  • React professionally to changes while remaining productive.
  • Works in a cooperative and professional manner, with all levels of employees, vendors and/or clients in a team-oriented environment.
  • May be required to work extra hours as needed, e.g., may work extra if file issues occur.
  • Organize tasks and resources to complete work and meet deadlines according to established departmental procedures.
  • Maintains confidentiality of CDS Global and its clients' proprietary information.
  • Follows CDS Global policies and procedures.

REQUIREMENTS

  • High school diploma or equivalent preferred.
  • Able to perform all keying functions with accuracy. 
  • Able to retain client specific format information.
  • Need to be self-directed.
  • Able to navigate moving batches if needed prior to creating electronic files
  • Able to reconcile electronic files to ensure all data and deposits balance
  • Intermediate verbal and written English communication skills.
  • Excellent PC knowledge and skills.
  • Ability to work independently and make independent decisions using knowledge and skills.
  • Ability to work under deadlines.
  • Basic math skills.
  • Excellent attention to detail skills, accuracy, and quality of work.
  • Analytical skills.
  • Advanced problem-solving skills.
  • Above average decision-making skills.
  • Minimum typing skills requirement: 35 WPM.
  • 10key skills required.


TRAINING

  • August 17 - August 28; Monday - Friday 8am - 4pm  


WORK SCHEDULE  

  • Monday - Friday   Noon - 8pm
     

WORK LOCATION 
Boone Facility

SALARY

  • Base wage = $16.05/hour 
     

SHIFT DIFFERENTIALS 

  • 2nd Shift: Monday-Friday
    • Additional 10% of base wage per hour if 50% or more weekly scheduled hours fall during 4-10:30pm.
    • Example: $16.05 = $1.60/hour = $17.65/hour
       

POSITION TYPE 

  • Temporary
     

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.
We strive to create an environment that brings the power of diversity to life.

At CDS Global, our mission, vision, and values aren't just statements on a wall - they guide everything we do, and we're proud to share them with every potential team member:

MISSION
Create positive outcomes by inspiring employee growth, empowering client success, and delivering innovative solutions for all those we serve.

VISION 
Be recognized as the trusted world leader in intelligent solutions-seamlessly elevating relationships and empowering those we serve to achieve their boldest endeavors.
VALUES
Integrity: We uphold honesty, transparency, and accountability in all we do.
Innovative: We embrace bold thinking and leverage technology to fuel growth, progress, and solutions.
Excellence: We pursue world-class quality and continuous improvement in everything we do.
Collaborative: We harness the power of teamwork, leveraging diverse perspectives to create smarter solutions.
Curiosity: We seek knowledge, challenge ideas, and explore new possibilities.
Compassionate: We lead with empathy, respect, and a commitment to making a positive impact on everyone we serve. 
Post Offer, Pre-employment background check(s) conducted on qualified candidates.
Post-offer, pre-employment drug/health screening(s) required for some positions.
Equal Opportunity Employer  - Veterans/Disabled

Job Recruitment Scams Warning

It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Hearst and/or its affiliates. These messages have been offering fraudulent employment opportunities to applicants and often asking for sensitive personal and financial information.

Please note that these communications are fraudulent. They do not originate from Hearst or any brands owned by Hearst nor are they associated with the Hearst recruitment process.

  • Hearst (or any of the organizations that recruit on our behalf) will never ask for any money or payments from applicants, at any point in the recruitment process.
  • All individuals who are successful in gaining an offer of employment from Hearst, whether directly or indirectly, are always required to go through a formal recruitment process, which will always involve a virtual or in person meeting with a Hearst employee or representative.

The FTC has issued helpful guidance about these types of scams at https://consumer.ftc.gov/consumer-alerts/2021/04/dont-let-job-scams-block-your-path-forward.

Onsite:  #LI-Onsite

Apply