ZipRecruiter

Log In

1

Support Manager Jobs in Eldora, IA (NOW HIRING)

Culver's

Manager

Marshalltown, IA · On-site

$15 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Come join the Culver's Management Team! Starting Full-time at $15 - $17 per hour Opportunities ... Support the development of a high performing team, leading as coach and mentor · Maintain ...

Culver's

Manager

Marshalltown, IA

$15 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Come join the Culver's Management Team! Starting Full-time at $15 - $17 per hour Opportunities ... team members Support the development of a high performing team, leading as coach and mentor ...

Walgreens

District Manager

Marshalltown, IA · On-site

$100K - $145K/yr

Works with Store Managers in order to support their operational focus and drive the execution of ... market strategies at the store levels. * Provides recommendations on the optimization of ...

Walgreens

Store Manager

Marshalltown, IA · On-site

Ensures response to all systems problems by contacting information technology support. * Complies ... Manages inventory levels through ordering, keeping stock, liquidating stock, anticipating fast ...

New

McDonald's

General Manager

Marshalltown, IA · On-site

$62K - $73K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

General Manager Flexible scheduling with a side of always feeling valued. A job at McDonald's ... Strong customer service and support focus; * The ability to communicate effectively and anticipate ...

TrueNorth Companies

Account Manager

Parkersburg, IA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Account Managers manage a portfolio of accounts, ensuring their satisfaction, and the retention of ... First MainStreet Insurance was established in 2017 as an organization dedicated to supporting local ...

Slumberland Furniture

Store Manager

Marshalltown, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

No-cost mental health and wellbeing support through our Employee Assistance Program Essential Functions and Accountabilities: Management * Manage the sales and administrative functions of a corporate ...

Amteck, LLC

Project Manager

Story City, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Collaborate with HR and Operations teams to support workforce planning and project staffing ... Experience managing commercial and industrial electrical construction projects * Demonstrated ...

next page

Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Eldora, IA

Support Manager information

See Eldora, IA salary details

$23.1K

$69.6K

$124K

How much do support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for support manager in Eldora, IA is $69,579.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $93,300.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Eldora, IA are hiring for Support Manager jobs?

Cities near Eldora, IA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Eldora, IA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,579 per year, or $33.5 per hour.

Direct Support Counselor - Marshalltown - PRN

Elevate CCBHC

Marshalltown, IA • On-site

$21.50/hr

Other

Medical, Dental, Vision, PTO

Re-posted 22 days ago

Job description

Come join us at ELEVATE, where our goal is to set the bar higher. We are a group of deeply committed people working together to provide each member-client with the services and assistance they need for meaningful progress in leading their best life. Our mission is to serve members when, where, and how they want.

Position Summary:  

The direct support professional is responsible for the daily support and oversight of clients living in the Intensive Residential Support Home. The DSP provides care for individuals living with disability and/or mental health illness by providing support and assisting with daily activities in their homes. This will include working on identified goals such as meal cooking and preparation, personal cares, promoting community involvement, social skills etc. The DSP will be responsible for administering medications during the shift needed. The home operates 24 hours a day. DSP’s will be scheduled over all shifts to ensure coverage.

Shift: PRN 

Job Description:

  • Responsible for treating all clients with dignity, respect, and value.

  • Responsible for the health, safety, protective supervision, and wellbeing of clients on your shift when working in the home.

  • Responsible to immediately report any allegations of client abuse to the Program Manager.

  • Responsible to complete all required trainings and orientations within the period specified by the Program Manager.

  • Responsible to complete all required documentation on your shift before going home, including, but not limited to, service documentation, data sheets, incident reports, and medication administration records.

  • Responsible to provide support to clients with implementation of their personal goals and objectives.

  • Responsible to provide supervision and assistance to clients with informal supports they may need help with, including but not limited to, cooking, cleaning, laundry, planning meals, shopping, and personal hygiene.

  • Responsible to assist clients with activities of daily living/personal hygiene that they absolutely are unable to do for themselves.

  • If certified to administer medications, you are responsible for the timely safe administration and documentation of medications in the MAR.

  • Responsible to maintain the confidentiality and privacy of client information.

  • Responsible to implement client behavior intervention plans when their problem behavior warrants.

  • Promptly report any unsafe conditions in the home to the Program Manager.

  • Reports changes in client’s condition or family situation to the Program Manager.

  • Accompanies clients to scheduled appointments and transports clients or running errands with or for clients.

  • Other reasonable duties as requested by the Program Manager.

Will need to secure CPI/Mandt Training, Medication Manager training 

Benefits: 

  • Competitive Wage at $20.50/hour

  • Medical, Dental and Vision plan

  • Generous Vacation Plan

  • Paid Time Off

Qualifications:

  • High school education or equivalent

  • Must have a valid driver's license

  • At least one years’ experience working with individuals with a mental illness or multi-occurring conditions

  • Medication manager or certified medication aide preferred (will be required to be trained in medication manager)

  • Experience supporting individuals who experience problem behaviors preferred.

ELEVATE is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for all employment, free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preferences, status as a qualified individual with a disability, or status as a protected veteran.