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Support Manager Jobs in Fort Dodge, IA (NOW HIRING)

Winston Retail

Retail Support Merchandiser

Fort Dodge, IA · On-site

$14 - $16/hr

Manage schedules and assigned store visits to ensure deliverables are completed on time. * Maintain a high level of quality, professionalism, and accountability across all assignments. * Support ...

Scorpion Therapeutics

Specialist - Site L&D

Fort Dodge, IA · On-site

$55 - $70/hr

As a Learning Specialist (Site Operations), administer the training program and support managers and learners to ensure compliance and operational readiness by managing the site Learning Management ...

CSA Global LLC

Operations Manager

Fort Dodge, IA · On-site

Client Solution Architects (CSA) is currently seeking an Operations Manager to support our program at Fort Dodge, Iowa. For nearly 50 years, CSA has delivered integrated technology and operational ...

CSA Global LLC

Operations Manager

Fort Dodge, IA · On-site

Description Client Solution Architects (CSA) is currently seeking an Operations Manager to support our program at Fort Dodge, Iowa. For nearly 50 years, CSA has delivered integrated technology and ...

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Support Manager information

See Fort Dodge, IA salary details

$21.8K

$65.7K

$117.2K

How much do support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for support manager in Fort Dodge, IA is $65,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $88,100.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Fort Dodge, IA are hiring for Support Manager jobs?

Cities near Fort Dodge, IA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Fort Dodge, IA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,742 per year, or $31.6 per hour.

Lab Support Technician

UnityPoint Health

Fort Dodge, IA • On-site

Part-time

Medical, Dental, Retirement, PTO

Re-posted 19 days ago

Key responsibilities

  • Register, order, and accession specimens using laboratory and hospital systems while verifying patient information.

  • Perform phlebotomy and manage specimen handling, including labeling, centrifuging, aliquoting, organizing, storing, and preparing specimens for transport.

  • Evaluate specimen integrity, resolve issues, and monitor orders to ensure timely collection.

UnityPoint Health rating

7.3

Company rating: 7.3 out of 10

Based on 364 frontline employees who took The Breakroom Quiz

305th of 898 rated healthcare providers

Job description

Overview
Shift: Monday-Friday; flexible shifts - no weekends or holidays!
Join our team as a Lab Support Technician and become an essential part of delivering accurate, efficient, and high-quality patient care behind the scenes. In this role, you'll register, order, and accession specimens using laboratory and hospital systems while carefully verifying patient information to ensure testing accuracy and compliance with coding and Medicare policies. You'll perform phlebotomy and manage specimen handling from start to finish, including labeling, centrifuging, aliquoting, organizing, storing, and preparing specimens for transport according to DOT and IATA regulations.
Behind every accurate test result is a Lab Support Technician who keeps the lab moving - if you're ready to be the heartbeat of the laboratory, we want to hear from you!
Why UnityPoint Health?
At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:
  • Expect paid time off, parental leave, 401K matching and an employee recognition program.
  • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
  • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
  • Register, order, and accession specimens using lab and hospital systems; verify patient information and ensure test accuracy and compliance with coding and Medicare policies
  • Perform phlebotomy and specimen handling, including labeling, centrifuging, aliquoting, organizing, storing, and preparing for transport per DOT and IATA regulations
  • Evaluate specimen integrity and appropriateness; resolve issues and cancel or adjust orders as needed
  • Provide guidance on specimen collection, lab processes, and results; monitor orders to ensure timely collection
  • Train, mentor, and evaluate students and new staff

Qualifications
Education:
  • High school graduate or equivalent required.
  • Training as a unit clerk, medical assistant, medical secretary, or phlebotomist is preferred.
  • Coursework in biology and/or chemistry is considered.
  • Previous employment in a medical setting, in computer operations, and/or with telephone demands is preferred.

What UnityPoint Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

UnityPoint Health logo

About UnityPoint Health

Sourced by ZipRecruiter

At UnityPoint Health, we provide care in nine regions throughout Illinois, Iowa, and Wisconsin. As the nation's fourth largest nondenominational health system in America, UnityPoint Health keeps people at the center of all we do. We are looking for dynamic and talented individuals to join our team. You'll find opportunities for every sized dream.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1995

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