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Support Manager Jobs in Ankeny, IA (NOW HIRING)

SHAZAM

Manager, Client Support (Core)

Des Moines, IA · On-site

$75K - $95K/yr

SHAZAM is looking for a Manager, Client Support (Core) to join our team. In this role, you'll oversee a customer support team as they provide quality support as it relates to use of the SHAZAM ...

Robert Half

IT EUC Support Analyst

West Des Moines, IA · On-site

Manage and prioritize escalated incidents and service requests, ensuring issues are resolved within ... Support account access and application issues through Active Directory and related administrative ...

Mrs. Clark's Foods

Buyer - Supply Chain

Ankeny, IA · On-site

$57K - $72K/yr

This position reports to the Operations Support Manager, Monday through Friday, 8:00am-5:00pm Essential Duties and Responsibilities include the following. Other duties may be assigned. * Verifies ...

Mrs Clark's Foods

Buyer - Supply Chain

Ankeny, IA · On-site

$57K - $72K/yr

This position reports to the Operations Support Manager, Monday through Friday, 8:00am-5:00pm Essential Duties and Responsibilities include the following. Other duties may be assigned. * Verifies ...

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Support Manager information

See Ankeny, IA salary details

$21.1K

$63.6K

$113.4K

How much do support manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for support manager in Ankeny, IA is $63,630.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $85,300.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What job categories do people searching Support Manager jobs in Ankeny, IA look for?

The top searched job categories for Support Manager jobs in Ankeny, IA are:

What cities near Ankeny, IA are hiring for Support Manager jobs?

Cities near Ankeny, IA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Ankeny, IA as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $63,630 per year, or $30.6 per hour.

Member Support Manager

Girl Scouts of Greater Iowa

Des Moines, IA • On-site

$43K - $46K/hr

Full-time

Posted yesterday

New

Job description

Hiring Range: $43,650 - $46,350 per year
Member Support Manager
Department: Member Support
Classification: Exempt
Reports to: Director of Member Support
Mission: Girl Scouting builds girls of courage, confidence, and character who make the world a better place.
Purpose: The Member Support Manager will showcase a daily priority on servant leadership and diversity, equity and inclusion. This position plays a critical role in delivering seamless, high-quality experiences for Girl Scouts, volunteers, and families across the council. This role serves as a key connector between customer engagement operations and volunteer experience, ensuring consistent, proactive, and solution-oriented support across all member touchpoints.
This position is responsible for overseeing the full member lifecycle post-recruitment, including effective new leader onboarding, ongoing support, and overall member retention and engagement. The Member Support Manager blends frontline service leadership, relationship management, and operational execution to ensure members and volunteers are supported from their first interaction through long-term engagement.
A day in the life… (Essential functions)
Member Lifecycle, Retention amp; Engagement
  • Support and execute strategies that drive member and volunteer satisfaction and retention in every interaction, while serving as a subject matter expert on the member journey to ensure consistently high-quality experiences.
  • Ensure a seamless transition from recruitment to active participation by effectively onboarding new leaders and members, while providing the guidance, resources, and training that all volunteers need for successful program delivery.
  • Provide proactive outreach and ongoing engagement to new and returning leaders to build confidence, connection, and long-term success.
  • Monitor member and volunteer trends, identifying opportunities to improve retention and satisfaction.
  • Partner with leadership to implement strategies that enhance the overall member experience.
  • Serve as a primary point of contact for member and volunteer inquiries across phone, CRM-based email, and in-person interactions, ensuring friendly, timely, accurate, and solutions-oriented resolution.
  • Utilize strong interpersonal and conflict management skills to effectively engage with members and volunteers, de-escalate concerns, and drive timely, constructive resolutions that strengthen relationships and overall member experience.
  • Maintain expertise in council programs, policies, systems, and resources to provide effective support.
  • Foster a welcoming, inclusive, and consistent member experience aligned with council values.
  • Build and maintain strong relationships with troop leaders, volunteers, and families through proactive communication and ongoing support.
  • Support daily operations, including call queue participation, case management, and retail coverage.
  • Ensure accurate case documentation and leverage CRM and knowledge management tools to drive consistency and efficiency.
  • Support council operations by ensuring a welcoming, efficient, and member-focused environment.
Program amp; Organizational Support
  • Participate in cross-functional initiatives to ensure alignment with council goals.
  • Assist with service unit engagement, including occasional in-person or virtual support.
  • Support council-wide initiatives, including membership growth, product programs, and program participation.
  • Promote and support council wide programs, events, and philanthropy initiatives.
  • Support incoming and outgoing mail and deliveries.
Retail Operations (Role-Dependent Responsibility)
Some Member Support Managers may have ownership of retail operations within one of our locations.
  • Oversee brick-and-mortar retail operations, ensuring an engaging and customer-focused experience.
  • Manage daily sales activities, including point-of-sale transactions, cash handling, and reconciliation.
  • Monitor and maintain inventory levels, merchandising standards, and seasonal product displays.
  • Analyze sales trends and partner with leadership to maximize revenue opportunities and product performance.
  • Ensure operational consistency with council retail standards, policies, and procedures.
  • Support annual inventory processes and ongoing inventory management.
  • Create a welcoming retail environment that enhances the overall member experience and supports council programs.
  • Manage equipment check-out process and tracking.
The fine print… (Qualifications)
  • Ability to manage high phone volume (up to 75% seasonally) with clear, professional communication.
  • Strong customer service orientation, with excellent written, verbal, and interpersonal communication skills, along with significant organization, time management, and attention to detail.
  • Strong supporter of Girl Scouts of Greater Iowa's desired culture.
  • Proficiency with technology, including Microsoft Office, CRM systems, point-of-sale, and inventory management tools.
  • Business and shop hours vary seasonally; including minimal extended hours during the week, weekend hours, and select Saturday openings. Individual staff schedule, including hybrid work opportunities, to be determined by needs of the business and subject to change.
  • Adaptable to changing priorities, direction, and business needs.
  • Bachelor’s degree or equivalent experience required.
Additional Eligibility Qualifications and Requirements
  • Must uphold and support Girl Scouts of Greater Iowa’s commitment to diversity, equity, and inclusion as outlined in our Employee Handbook.
  • Must maintain annual or lifetime membership in Girl Scouts at all times.
  • Must possess a valid driver’s license and liability insurance.
  • Every three years, successful completion of a criminal background check and driving check.
  • Flexibility is key. We’ll need you to work weekends and evenings as needed.
Your Surroundings
  • Generally, climate-controlled office conditions.
  • Role may involve outdoor work in varying weather conditions and exposure to moderate to high noise levels depending on duties.
  • Minimal ( lt; 10%) travel within the council for member engagement, staff meetings, and special events.

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