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Support Manager Jobs in Iowa (NOW HIRING)

Randstad Digital

IT Support Manager

Fort Dodge, IA · On-site

$80K - $90K/yr

A premier technology solutions provider is seeking a dynamic IT Customer Service Manager to lead support operations. In this role, you will champion an outstanding customer service culture, oversee ...

Jobs - FAPT

This position is responsible for the entire physical plant operation including custodial and usual and routine maintenance.

Vera French

Direct Support Supervisor

Davenport, IA · On-site

JOIN OUR TEAM! The Direct Support Supervisor writes assessments, service plans, and other ... Assists Manager in hiring and supervising staff. Schedules staff and ensures appropriate coverage.

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Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Iowa

Support Manager information

See Iowa salary details

$21.1K

$63.8K

$113.7K

How much do support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for support manager in Iowa is $63,775.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $85,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Iowa?

The most popular types of Support jobs in Iowa are:

What cities in Iowa are hiring for Support Manager jobs?

Cities in Iowa with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,775 per year, or $30.7 per hour.

Operations Support Manager-NE, IA

Cohen-Esrey

Cedar Rapids, IA • On-site

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Operations Support Manager - Midwest
Operations Support Manager-Iowa and Nebraska
Cohen-Esrey is seeking a dedicated and detail-oriented Operations Support Manager for Iowa and Nebraska. Come join our team and experience our AMAZING culture! Qualified candidate must live in Iowa or Nebraska.
Company Overview
Cohen-Esrey is dedicated to building thriving communities by developing quality affordable, mixed-income and market-rate housing that makes a difference. We manage approximately 120 properties in 17 states. You will discover that not only do we take care of our residents, but we also take care of our team. Company culture is very important to us. We empower people to thrive!
The Operations Support Manager role plays a critical function in supporting regional operations through data analysis, audit oversight, process coordination, and team communication. The successful candidate will collaborate cross-functionally and directly support Regional Vice Presidents (RVPs) and property teams to ensure operational excellence and regulatory compliance. The OSM needs to have experience with Tax Credit and HUD/Project-Based Section 8 experience to ensure that standards of excellence and Customer Fulfillment are provided in every resident, vendor, and property team inspection.
Benefits
Paid Time Off
Paid Holidays
Medical/ Dental/ Vision
Voluntary Life and Disability Benefits
401(k) + company match
Education Reimbursement
Referral Bonus Program
Responsibilities Include
  • Building a team of highly-capable and motivated Property Managers and creating a positive environment in which to work and provide great service.
  • Assist Regional Vice-President (RVP) with special projects.
  • Ensuring customer satisfaction through the property team and resolving resident concerns, when necessary.
  • Owner Liaison - Enhancing relationships with partners, agencies and other entities and maximizing financial performance.
  • Adhering to all guidelines within all applicable government programs.
  • Performing quarterly file audits and ensuring discrepancies are corrected.
  • Assist Property Managers with marketing and retention ideas, ensuring accuracy and effectiveness of marketing materials.
  • Monitor, coordinate and prepare all financial data.

Qualifications
  • 4 years of experience in affordable multi-family property management
  • Excellent written and verbal communication
  • Ability to multitask, manage priorities, and meet deadlines in a fast-paced environment
  • Proficient in Microsoft Office Suite, Onesite, and EIV

Compensation* $60,000 to $65,000 per year
*Final agreed-upon compensation is based upon individual qualifications and experience.
To be hired, candidates will be required to successfully complete a background check and drug test. Cohen-Esrey is an equal opportunity employer.

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