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Support Manager Jobs in Iowa (NOW HIRING)

Five Below

Support lead Part time

Sioux City, IA

$11.50/hr

  • Medical

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports ...

Five Below

Support lead Part time

Sioux City, IA · On-site

$11.50/hr

  • Medical

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports ...

Aegon

Supervisor, Advice Center Sales Support

Cedar Rapids, IA · Hybrid

$70K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

These are supported by Transamerica Corporate, which includes Finance, People and Places, General ... Manage daily operations; set priorities and coordinate work activities with other supervisors.

Crystal Group

Project Manager

Hiawatha, IA · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Project Support Manager Reports to: Director, Engineering Department : Engineering Work Model: Full-time, On-site - 10% Travel Required Schedule : Monday - Friday 8am-5pm Company & Benefit ...

Crystal Group

Project Manager

Hiawatha, IA

  • Medical

  • Dental

  • Vision

  • PTO

Project Support Manager Reports to: Director, Engineering Department : Engineering Work Model: Full-time, On-site - 10% Travel Required Schedule : Monday - Friday 8am-5pm Company & Benefit ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Iowa

Support Manager information

See Iowa salary details

$21.1K

$63.8K

$113.7K

How much do support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for support manager in Iowa is $63,775.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $85,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Iowa?

The most popular types of Support jobs in Iowa are:

What cities in Iowa are hiring for Support Manager jobs?

Cities in Iowa with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,775 per year, or $30.7 per hour.

Recovery Support Supervisor

Area Substance Abuse Council

Cedar Rapids, IA • On-site

$60K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 19 days ago

Job description

Description

Realize a career with meaning-improving lives, strengthening communities, and changing narratives as a member of ASAC. Our work is personal, using lived experiences, proven services, and human connections to help people right here in our community.


As a Recovery Support Supervisor, you will supervise the Recovery Support Professionals and the Recovery Support Professional Leads assigned to the Heart of Iowa location to provide program continuity and maximize program effectiveness.


Key Duties:

  • Ensure adequate Recovery Support Professional (RSP) coverage for the assigned residential and halfway house programs 24 hours a day, 7 days a week. Assign duties to (and monitor) all RSPs through monthly scheduling and reassignments as needed. Maintains on-call schedule for sickness, vacation and holiday replacements.
  • Interview applicants for RSP positions and make recommendations for hire; assign and train staff to provide quality care for all patients and their children, when applicable.
  • Act as a staff back-up for staff illness, vacations, or at any other time when appropriate coverage is not available to handle immediate need.
  • Participate in administrative and other staff meetings when appropriate to serve the best interest of the patients and their children. Works cooperatively and maintains communication with Clinical, Childcare and Administrative staff members.
  • Supervise medication control procedures and schedule exams for patients. Monitor all drug screen procedures within the assigned program.
  • Work cooperatively with clinical and RSP staff members to schedule patient recreation programs.
  • Communicate all maintenance needs with Director of Facility Operations. Monitor patient bedrooms, lounges and laundry rooms for cleanliness, safety and compliance with licensure standards.
  • Coordinates patient transportation program. Communicates all vehicles maintenance needs to Director of Facility Operations.
  • Prepares written and oral reports as directed by program director or designee. Monitors all reports made by RSPs. Maintains and updates manuals used by RSPs.
  • Maintain time and attendance records for RSPs and completes staff evaluations and other records required for good personnel management.
  • Safely operate a vehicle for job-related travel, such as transporting clients, attending off-site meetings, and visiting community partners or service locations.

Requirements

Qualified applicants will have an AA or BA in a human services or management related field. A HS Diploma/GED and experience leading staff or experience in a residential treatment environment or related field may be substituted for educational requirements. Knowledge of SUD treatment, human services, leadership and management is required, and the ability to use and work well with technology is important. Additionally, qualified candidates must be able to maintain a valid driver's license and possess and acceptable motor vehicle record (MVR) in accordance wit the organization's background policy.


Salary and Benefits

ASAC offers competitive compensation, this role starts at $60,000 per year with additional compensation for candidates with extensive experience. ASAC offers full-time employees a comprehensive benefit package including, Health and Dental, FSA, company paid Life/AD&D/Short and Long Term Disability, Voluntary Life Insurance, Employee Assistance Program (EAP), Paid Holidays, a 403(b) Retirement plan with a match and generous Vacation, Personal Time and Sick Leave Plans.


Join the area's leader in prevention, treatment, and recovery of substance use disorders and problem gambling. Apply now and take the first step toward a fulfilling career.


ASAC is an equal opportunity employer.

Apply