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Online Support Jobs in Iowa (NOW HIRING)

Hy-Vee, Inc.

Aisles Online Curbside Runner

Ankeny, IA · On-site

The Aisles Online Curbside Runner works to support the curbside teams by performing multitude of duties assigned by Aisles Online Service Managers and above. Reporting Relations: Accountable and ...

HyVee

Aisles Online Curbside Runner

Ankeny, IA

The Aisles Online Curbside Runner works to support the curbside teams by performing multitude of duties assigned by Aisles Online Service Managers and above. Reporting Relations: Accountable and ...

HyVee

Aisles Online Shopper

Cedar Falls, IA · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

Hy-Vee, Inc.

Aisles Online Shopper

Spirit Lake, IA · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

HyVee

Aisles Online Shopper

Sheldon, IA · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

HyVee

Aisles Online Shopper

Council Bluffs, IA · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

HyVee

Aisles Online Shopper

Newton, IA · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

HyVee

Aisles Online Shopper

Spirit Lake, IA

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

Hy-Vee, Inc.

Aisles Online Shopper

Council Bluffs, IA · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

HyVee

Aisles Online Shopper

Council Bluffs, IA

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

HyVee

Aisles Online Produce Shopper

Urbandale, IA

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

HyVee

Aisles Online Manager

West Des Moines, IA · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

Hy-Vee, Inc.

Aisles Online Manager

West Des Moines, IA · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

Berkley

SIU Support Specialist

Urbandale, IA · On-site

The SIU Support Specialist will be responsible for conducting background investigations through the research, analysis, and interpretation of public record databases, online data sources, and social ...

Berkley

SIU Support Specialist

Urbandale, IA

The SIU Support Specialist will be responsible for conducting background investigations through the research, analysis, and interpretation of public record databases, online data sources, and social ...

HyVee

Aisles Online Shopper

Keokuk, IA · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

HyVee

Aisles Online Shopper

Newton, IA · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

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Online Support information

See Iowa salary details

$11

$17

$24

How much do online support jobs pay per hour?

As of May 28, 2026, the average hourly pay for online support in Iowa is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.18 per hour, depending on experience, location, and employer.

What Are Online Support Jobs?

Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.

What are the key skills and qualifications needed to thrive as an Online Support specialist, and why are they important?

To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.

What are some common challenges faced by Online Support specialists, and how can they be managed effectively?

Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.

What is the difference between Online Support vs Customer Service Representative?

AspectOnline SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, basic certifications, or training in specific software or platformsOften requires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentPrimarily remote, working through online chat, email, or ticket systemsCan be remote or in-office, interacting with customers via phone, email, or in person
Industry UsageCommon in tech, e-commerce, and software companiesWidely used across retail, telecom, and service industries

Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.

More about Online Support jobs
What are the most commonly searched types of Support jobs in Iowa? The most popular types of Support jobs in Iowa are:
What are popular job titles related to Online Support jobs in Iowa? For Online Support jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Online Support jobs in Iowa look for? The top searched job categories for Online Support jobs in Iowa are:
What cities in Iowa are hiring for Online Support jobs? Cities in Iowa with the most Online Support job openings:
Online Support jobs near you
Infographic showing various Online Support job openings in Iowa as of May 2026, with employment types broken down into 1% Locum Tenens, 52% Full Time, 26% Part Time, 1% Temporary, 18% Contract, and 2% Nights. Highlights an 50% Physical, 10% Hybrid, and 40% Remote job distribution, with an average salary of $36,322 per year, or $17.5 per hour.
Customer Support Representative

Customer Support Representative

Three Point Solutions, Inc.

Johnston, IA • On-site

$15 - $20.50/hr

Full-time, Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Customer Support Representative
Client: Heavy Machine Manufacturing Company
Duration: 1 year with possible extension
Location: Johnston, IA 50131
Shift: 2nd shift (12 PM - 10 PM), including either Saturday or Sunday
Role Overview
The ISG R4 Support Team provides front-line technical support for dealers and customers regarding Intelligent Solutions Group (ISG) products. Support is delivered through phone, email, and chat while documenting all interactions in the case management system. The technician also contributes to creating and maintaining online support tools and resources.
Supported products include (but are not limited to):
  • Website/Dashboard
  • JDLink
  • Operations Center
  • Apex Farm Management
  • Stellar Support
  • Mobile applications
  • GreenStar Displays
  • StarFire Receivers
  • JDLink Terminals
  • AutoTrac and machine guidance systems

Major Responsibilities
  • Deliver technical support, product guidance, and troubleshooting assistance.
  • Communicate effectively with customers and dealers across multiple channels.
  • Document all cases accurately in the case management system.
  • Assist in developing and maintaining online support tools and resources.
  • Support occasional off-shift hours and holidays as required.
  • Provide data management assistance when needed.

Required Experience & Skills
  • Strong interpersonal communication and conflict-resolution abilities.
  • Prior customer service or technical support experience.
  • High comfort level working with consumer software applications.
  • Strong computer navigation and troubleshooting skills.
  • Ability to support occasional off-shift hours and holidays.
  • Experience working with data or data systems.

Preferred Qualifications
  • Degree in Business, Mathematics, Agriculture, IT, or any related field.
  • If no degree: a technical certification demonstrating understanding of IT/database concepts.

Training Details
  • Training and mentoring on the 8:00 AM - 4:30 PM shift for approximately 6 weeks.
  • Full productivity expected 3-4 months after start date.
  • Limited travel for:
    • Factory tour at Des Moines Works
    • Hands-on experience at Jensen Farms (twice per year)
    • Ride-alongs with full-time employees

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