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Support Manager Jobs in Alberta (NOW HIRING)

PwC

CyberArk Support Engineer

Calgary, AB · Hybrid

CA$84K - CA$134K/yr

Perform PIM (CyberArksecret manager)support operations on day-to-day basis * Lead the incident call with diversestakeholders * Apply and test fixes in Non-Prod, and Production environment * Document ...

Sonepar

Sales Support Specialist

Edmonton, AB

In Canada, we are represented by 6 locally managed electrical and industrial distributors and have ... The Sales Support Specialist provides administrative, operational, and project coordination support ...

GAM Technical Services

L1 Support Hero

Edmonton, AB · On-site

CA$45K - CA$60K/yr

About GAM Tech GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated ... Position Overview We're looking for an enthusiasticL1 Support Heroto join our Service Delivery team ...

Paint Scout

Customer Support Specialist

Calgary, AB

Our customers use PaintScout to estimate jobs, manage leads, collect payments, and organize their ... We're hiring a Customer Support Specialist to provide quick, accurate support to customers through ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Alberta

Support Manager information

See Alberta salary details

$23.5K

$50.6K

$89.5K

How much do support manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for support manager in Alberta is $50,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $55,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Alberta?

The most popular types of Support jobs in Alberta are:

What are popular job titles related to Support Manager jobs in Alberta?

For Support Manager jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in Alberta look for?

The top searched job categories for Support Manager jobs in Alberta are:

What cities in Alberta are hiring for Support Manager jobs?

Cities in Alberta with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $50,553 per year, or $24.3 per hour.

Systems Support Analyst

Calgary, AB • On-site

United Farmers of Alberta Co-operative Ltd.
See more jobs at United Farmers of Alberta Co-operative Ltd.external

Full-time

Posted 3 days ago

New

Job description

Department: Information Technology
Employment Type: Full-Time
Requisition ID: 2025
Date Posted: September 11, 2026
Closing Date: September 25, 2026 or until filled

Position Summary

The Systems Support Analyst is a member of UFA's Application Support team, supporting enterprise, digital, and mobile applications. The role resolves production issues, fulfills service requests, analyzes system needs, develops user stories, manages application access and configuration, and supports testing and releases.

The application portfolio includes UFA.com, MyUFA, UFA mobile applications, Homestead, SAP ECC Self-Service, Microsoft Dynamics 365, SAP Commerce Cloud, SAP Marketing Cloud, SAP Customer Data Cloud, Mirakl, Vertex, Azure DevOps, and the Member Equity and Patronage Program.

The role also supports integrations and third-party services, including Moneris, FSM, Canada Post, Apple App Store, and Google Play.

Responsibilities

Application Support

  • Investigate incidents, resolve production issues, and coordinate recovery activities.
  • Manage ServiceNow incidents and requests, engaging users, technical teams, and vendors as required.
  • Troubleshoot application functionality, integrations, authentication, access, connectivity, compatibility, and performance.
  • Assess business impact, escalate issues, and communicate status, risks, workarounds, and resolutions.
  • Participate in root-cause analysis and the on-call support rotation.
  • Maintain application documentation, troubleshooting guides, and support procedures.
  • Identify recurring issues and recommend improvements.

Analysis Bugs and Features for sustainment

  • Work with users, Product Owners, technical teams, and vendors to understand system needs, issues, and improvement opportunities.
  • Analyze current processes, application behaviour, integrations, data flows, and system dependencies.
  • Translate approved needs and solutions into clear user stories, acceptance criteria, process flows, and test scenarios.
  • Refine stories with delivery teams to confirm scope, dependencies, assumptions, risks, and expected outcomes.
  • Support backlog refinement, solution discussions, testing, implementation, and post-release validation.
  • Maintain traceability between identified needs, stories, system changes, testing, and approvals.

Mobile Application Support

  • Support UFA's applications across Apple iOS and Google Android devices.
  • Investigate issues involving authentication, notifications, permissions, compatibility, performance, and integrations.
  • Monitor analytics, crash reports, store feedback, and support trends.
  • Coordinate defect resolution with Product Owners, developers, cybersecurity teams, vendors, and business stakeholders.
  • Validate navigation, accessibility, screen layouts, and end-to-end user flows.

Administration, Testing, and Releases

  • Execute approved configuration changes across development, test, and production environments.
  • Process access requests and maintain application users, roles, and permissions.
  • Follow UFA's security, access, change, release, and documentation procedures.
  • Develop and execute functional, integration, regression, and user-acceptance tests.
  • Document test results, defects, risks, and approvals, and complete post-release validation.
  • Support application upgrades, maintenance, enhancements, and project initiatives.
  • Coordinate TestFlight and Google Play testing, release notes, store content, privacy disclosures, and approvals.
  • Track application-store submissions, reviews, phased rollouts, and production availability.

Qualifications

  • Degree or diploma in Computer Science, Information Systems, Information Technology, or a related discipline, or equivalent training and experience.
  • Zero to three years of experience in application support, systems support, systems analysis, application administration, or quality assurance.
  • Experience supporting business applications or customer-facing digital services.
  • Ability to analyze systems and processes and create clear user stories, acceptance criteria, process flows, and test scenarios.
  • Understanding of incident, problem, change, release, access, and service-management processes.
  • Familiarity with integrations, interfaces, APIs, data flows, and system dependencies.
  • Strong troubleshooting, critical-thinking, documentation, customer-service, and communication skills.
  • Ability to manage competing priorities and collaborate within a multidisciplinary Application Support team.
  • Ability to participate in an on-call rotation when required.

Additional Assets

  • Experience supporting or releasing customer-facing mobile applications.
  • Familiarity with iOS, Android, App Store Connect, TestFlight, and Google Play Console.
  • Experience with ServiceNow, Azure DevOps, Agile delivery, backlog refinement, or story development.
  • Experience supporting retail, e-commerce, loyalty, membership, or payment applications.
  • Awareness of mobile usability, accessibility, privacy, analytics, crash reporting, and application-store requirements.

You and UFA. Let's Grow Together.

UFA is one of Canada's largest and most progressive agricultural co-operatives. We're a multi-billion-dollar organization that offers the products, services, and support our 127,000+ members need to build, grow and succeed. While our roots will always be in agriculture, we're proud to support the industries and communities that drive Western Canada's economy. We need your skills, expertise and ideas to help us keep growing.

  • A Business with a Purpose - Join a member-owned co-operative with a mission that matters: improving the well-being of our members, helping them feed the world, and enabling investment in local communities.
  • Recognized and Rewarded for Your Performance - At UFA, success is shared. You'll own your work and be recognized for both individual and organizational results.
  • Work-Life Success - We prioritize safety, respect your time, and offer flexible options and comprehensive benefits to support your life inside and outside of work.
  • We Help Each Other Grow - Our collaborative culture fosters growth through hands-on experience, mentorship, training, educational support, and diverse career paths.

Diversity Equity, and Belonging

At UFA, we care about our employees and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse backgrounds, where everyone can do their best work. If you require accommodation during the application or selection process, please contact careers@ufa.com.
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We thank all applicants for their interest. Only those selected for an interview will be contacted.

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