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Support Manager Jobs in Edmonton, AB (NOW HIRING)

Grainger Businesses

Seller Support Manager

Edmonton, AB · Hybrid

CA$83K - CA$130K/yr

The Manager is also responsible for processes to safeguard compliance with company policies/procedures, supporting continual process improvement, ensuring the timeliness, quality and effectiveness of ...

SMS Equipment

Manager, Mining Sales Support

Acheson, AB · Hybrid

CA$125K - CA$140K/yr

At SMS Equipment, the Manager, Mining Sales Support plays a critical leadership role in enabling the success of our Mining Equipment Sales business. Reporting to the Vice President, Mining Equipment ...

Brandt

Area Manager of Product Support

Edmonton, AB

Brandt is currently seeking an Area Manager of Product Support in our Edmonton, Red Deer or Calgary location. This position plays a critical role in strengthening Brandt's dealer service capabilities ...

Brandt

Area Manager of Product Support

Edmonton, AB

As an Area Manager of Product Support, you will work closely with Dealer Service and Parts teams to enhance technical support, optimize parts availability, and deliver training on key systems and ...

Cayenta

(Remote) Support Analyst

Edmonton, AB · Remote

In this role, you will manage and resolve support tickets related to our Human Resource Management and Payroll modules. Issues may span application functionality, system environments, and end-user ...

Brandt

Customer Support Advisor

Edmonton, AB

Collaborate with management to develop and apply marketing strategies that expand the customer base ... support seamless operations. * Provide competitive product and pricing information to the Parts ...

Aerotek

Customer Support Associate

Edmonton, AB

We are actively interviewing and hiring for Customer Support Associates to join our team! Summary ... Managing timecard audit and collection (including contacting contractors and/or clients for missing ...

Sonepar

Sales Support Specialist

Edmonton, AB

In Canada, we are represented by 6 locally managed electrical and industrial distributors and have ... The Sales Support Specialist provides administrative, operational, and project coordination support ...

Purolator

Operations Support Representative

Edmonton, AB

CA$26.36/hr

Operations Support Rep Float - Edmonton North (West-End) Since its establishment in 1960, Purolator ... Working with Head Office, local management, Drivers, warehousing staff, account managers and other ...

New

Noramco

Sales Support - Edmonton

Edmonton, AB · On-site

Reporting to the Business Centre Manager, the person in the SalesSupport role should be a dynamic ... Support in other tasks as needed (purchasing / inventory management). QUALIFICATIONS: * Grade 12 ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Edmonton, AB

Support Manager information

See Edmonton, AB salary details

$23.5K

$50.6K

$89.5K

How much do support manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for support manager in Edmonton, AB is $50,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $55,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Edmonton, AB?

The most popular types of Support jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Support Manager jobs?

Cities near Edmonton, AB with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,553 per year, or $24.3 per hour.

Seller Support Manager

Grainger Businesses

Edmonton, AB • Hybrid

CA$83K - CA$130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Grainger rating

8.3

Company rating: 8.3 out of 10

Based on 181 frontline employees who took The Breakroom Quiz

25th of 362 rated logistics

Job description

Work Location Type: Hybrid 

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visitwww.grainger.com. 

Compensation:

The base salary for this role ranges between $83,300 - $130,000, with eligibility for an incentive target of  10% which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade.  Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills.  The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided.  Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position Details
The Manager, Customer Experience is responsible for direct management of a team of approximately 15 Team Members. The leader role is the key to ensuring Customer Service Center teams are delivering peak performance. This is done by providing direct coaching to NEX team members. The leader builds an engaged team that meets business objectives. The Manager is also responsible for processes to safeguard compliance with company policies/procedures, supporting continual process improvement, ensuring the timeliness, quality and effectiveness of all processes performed within a given area of responsibility. Further responsibilities include functional ownership and strategy. This includes, but is not limited to, recruiting, hiring, staffing and forecasting, establishing work processes and procedures, continuous improvement and service level achievement.


You Will
  • Brings key stakeholders together to solve customer issues and operational improvements. Builds effective/collaborative business relationships to drive improvements to the customer experience.
  • Takes cost out of the business: improves performance, reduces shrink, delivers waste reduction, implements automation and function specific opportunities.
  • Works directly with cross functional partners to communicate business updates.
  • Understands the needs of the customer, Team Member and business; acts quickly to solve problems and escalate issues. Identifies changes in customer behavior and adjusts to meet changing demands.
  • Demonstrates function ownership - leverages resources effectively and manages day-to-day activities to ensure functional goals are achieved. Ensures customer specific standard work and account notes are accurate and up to date.
  • Plans, directs, supervises, and evaluates workflow. Coordinates work activities to achieve the output expected to meet operational requirements.
  • Solicits and takes action on feedback from key stakeholders.
  • Provides frequent, direct coaching and development to team members including huddles and 1 on 1 talent development.
  • Reviews performance metrics, diagnoses root cause of underperformance and develops an improvement plan for team members.
  • Strategic thinker and innovative problem solver - demonstrated strength with identifying and implementing changes that significantly improve the customer experience and drive operational efficiencies.
  • Executes deployments and changes with own team to ensure team member understanding, adoption, stabilization and benefits realization. Leader acts as change agent of the deployment/change.
  • Demonstrates function ownership - leverages resources effectively and manages day-to-day activities to ensure functional goals are achieved.
  • There is nothing in here in regard to fostering career development for team members. This is a very important part of their role. Managers often help TMs take on stretch assignments, participate in projects etc to grow their skills.
  • Participates in CSC projects as needed
  • Review Voice of the Customer feedback and coach team members accordingly.
You Have
  • High School Diploma/GED or equivalent experience or equivalent required
  • Bachelor's Degree BA/BS or equivalent preferred
  • 3+ years of customer service experience. required
  • 1+ years Supervisory experience. required
  • Proven process improvement experience (analytics, problem-solving, and decision making skills) in order to drive results. Demonstrate excellent communication and organization skills, employee development skills, and team building.
  • Strong interpersonal and communication skills.
  • Demonstrated flexibility to adapt to shifting demands and competing priorities.
  • Ability to train and coach team members on processes, procedures, compliance and product knowledge.
  • Strong competence in the use of technology and software applications including SAP, CRM, Verint, Microsoft Office, SalesForce and other emerging technologies.
  • Ability to plan, organize and delegate work.
  • Ability to influence team members to achieve individual and team objectives.
  • Ability to work extended hours including weekends as required
  • Some travel may be required
  • Extended management through leader visibility/availability
  • Ability to lift, up to 25lbs

Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

  • Medical, dental, vision and prescription drug coverage
  • Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
  • Life insurance coverage, including spousal and dependent life insurance.
  • Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
  • Educational & Professional Membership Fee Assistance program
  • Employee discounts, team member perks and more!

DEI Statement:

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

What Grainger employees say

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About Grainger

Sourced by ZipRecruiter

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money. We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Industry

Office administration and facilities support services

Company size

10,000+ Employees

Headquarters location

Lake Forest, IL, US

Year founded

1927

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