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Support Manager Jobs in Edmonton, AB (NOW HIRING)

Vallen

Field Support Specialist

Edmonton, AB · On-site

Scope of Position Reporting to the Field Support Manager, the Field Support Specialist will assist in supporting Vallen operations wherever gaps in coverage exist or project needs are identified.

SMS Equipment

Manager, Mining Sales Support

Acheson, AB · Hybrid

CA$125K - CA$140K/yr

At SMS Equipment, the Manager, Mining Sales Support plays a critical leadership role in enabling the success of our Mining Equipment Sales business. Reporting to the Vice President, Mining Equipment ...

Cayenta

(Remote) Support Analyst

Edmonton, AB · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...

Aerotek

Customer Support Associate

Edmonton, AB

We are actively interviewing and hiring for Customer Support Associates to join our team! Summary ... Managing timecard audit and collection (including contacting contractors and/or clients for missing ...

Sonepar

Sales Support Specialist

Edmonton, AB · On-site

In Canada, we are represented by 6 locally managed electrical and industrial distributors and have ... The Sales Support Specialist provides administrative, operational, and project coordination support ...

GAM Technical Services

L1 Support Hero

Edmonton, AB · On-site

CA$45K - CA$60K/yr

About GAM Tech GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated ... Position Overview We're looking for an enthusiasticL1 Support Heroto join our Service Delivery team ...

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Support Manager information

See Edmonton, AB salary details

$23.5K

$50.6K

$89.5K

How much do support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for support manager in Edmonton, AB is $50,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $55,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Edmonton, AB?

The most popular types of Support jobs in Edmonton, AB are:

What job categories do people searching Support Manager jobs in Edmonton, AB look for?

The top searched job categories for Support Manager jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Support Manager jobs?

Cities near Edmonton, AB with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $50,553 per year, or $24.3 per hour.

IT Support Manager (NOC Code: 20012)

Spruce Grove, AB • On-site

SUMMIT SUPPORT SERVICES INC.
See more jobs at SUMMIT SUPPORT SERVICES INC.external

CA$75K - CA$92K/yr

Full-time

Re-posted 2 days ago

Job description

Summit Support Services Inc. is seeking a skilled and experienced IT Support Manager to join our dynamic team. The ideal candidate will have significant experience in the healthcare industry and a strong background in IT support, troubleshooting, and cybersecurity.

Key Responsibilities:

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Manage the IT support team and oversee daily operations to ensure timely and efficient support delivery.

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Install, modify, and make minor repairs to computer hardware and software systems

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Develop and implement IT policies and procedures to enhance service delivery and security.

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Install software and necessary applications for workflow and train users on new software through various tutorial channels.

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Maintain system functionality by testing computer components and ensuring network uptime.

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Lead troubleshooting efforts for complex IT issues to minimize downtime and ensure consistent service availability.

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Coordinate and collaborate with other departments to support their IT requirements and enhance overall operational efficiency.

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Oversee cybersecurity strategies to safeguard company data and IT assets.

Qualifications:

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Minimum of 2 years of experience in the healthcare industry.

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At least 2 years of experience in a leadership role.

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Minimum of 3 years of experience in IT Support Services, focusing on troubleshooting and cybersecurity.

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Strong understanding and experience with IT cybersecurity practices.

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Excellent communication and leadership skills.

Job Type: Full Time, Permanent

Salary: $75000 to $92,000 Annual / 35 hours per Week

Start Date: As soon as possible

Language: English

Minimum Education: Bachelor’s/ Postgraduate degree in Information Computer Science, Management, or a related field.

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No phone calls, please! We will contact suitable applicants who meet our criteria.

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Anyone who can legally work in Canada can apply for this job.

How to Apply:

Interested candidates should submit their resume and cover letter to info@summitss.ca. Applications will be accepted until [application deadline].

Join Summit Support Services Inc. and contribute to our mission of elevating the standard of home care by providing compassionate, personalized, and expertly delivered services to individuals and families in need. We are committed to enhancing our clients' quality of life, promoting independence, and fostering a sense of security and well-being. Through dedicated care and unwavering support, we aim to make a positive impact on the lives of those we serve, ensuring they experience comfort, dignity, and the highest level of care in the comfort of their own homes.

Company Description

At Summit Support Service Inc, we are dedicated to raising the bar in home care services by delivering compassionate, personalized, and expertly executed care to individuals and families requiring assistance. Our mission is deeply rooted in enhancing our clients' quality of life by promoting independence and instilling a sense of security and well-being. Our unwavering support aims to make a significant positive impact on the lives of those we serve, ensuring comfort, dignity, and the highest standard of care within the familiar setting of their homes.

Our vision is to establish ourselves as the leading provider of home care services, renowned for exceptional quality, unwavering compassion, and a steadfast commitment to personalized care plans. At Summit Support Service Inc, we aspire to create a nurturing community where individuals are supported to thrive, irrespective of their age or condition. Envisioning a future where every client feels valued, understood, and empowered to lead a fulfilling and meaningful life at home, we are committed to innovation and excellence, constantly setting new benchmarks in the home care industry.

We promise to deliver our home care services with integrity, transparency, and the highest ethical standards. Treating every client with respect, dignity, and empathy is non-negotiable for us. Our caregivers are carefully selected for their expertise, compassion, and dedication to delivering outstanding care. We ensure that each client receives a personalized care plan tailored specifically to their unique needs, allowing them to live comfortably and independently at home. With Summit Support Service Inc, you can have confidence that your loved one is receiving care from capable and caring hands.