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Support Manager Jobs in Grande Prairie, AB (NOW HIRING)

Bunzl Canada Inc.

Branch Manager

Grande Prairie, AB

The Branch Manager is responsible for overseeing branch operations and driving profitable growth ... This role requires a hands-on leader who can support strategic sales initiatives, develop and ...

Bunzl

Branch Manager

Grande Prairie, AB

The Branch Manager is responsible for overseeing branch operations and driving profitable growth ... This role requires a hands-on leader who can support strategic sales initiatives, develop and ...

Weyerhaeuser Company

Mill Manager

Grande Prairie, AB · On-site

CA$151K - CA$224K/yr

The Mill Manager position will lead the Grande Prairie Sawmill located in Grande Prairie, AB. As ... We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and ...

A&W Canada

Restaurant Manager

Clairmont, AB · On-site

Managing the staff to help maintain and achieve restaurant targets and standards * Monitoring and ... Spending time every shift on the floor supporting and working with employees * Ensuring all food ...

A&W Canada

Restaurant Manager

Clairmont, AB · On-site

Managing the staff to help maintain and achieve restaurant targets and standards * Monitoring and ... Spending time every shift on the floor supporting and working with employees * Ensuring all food ...

A&W Canada

Restaurant Manager

Grande Prairie, AB · On-site

Managing the staff to help maintain and achieve restaurant targets and standards * Monitoring and ... Spending time every shift on the floor supporting and working with employees * Ensuring all food ...

A&W Canada

Restaurant Manager

Grande Prairie, AB · On-site

Managing the staff to help maintain and achieve restaurant targets and standards * Monitoring and ... Spending time every shift on the floor supporting and working with employees * Ensuring all food ...

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Support Manager information

See Grande Prairie, AB salary details

$23.5K

$50.6K

$89.5K

How much do support manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for support manager in Grande Prairie, AB is $50,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $55,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Grande Prairie, AB are hiring for Support Manager jobs?

Cities near Grande Prairie, AB with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Grande Prairie, AB as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, 1% Temporary, and 6% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $50,553 per year, or $24.3 per hour.

Customer Support Advisor

Clairmont, AB • On-site

Brandt Tractor Ltd
See more jobs at Brandt Tractor Ltdexternal

Full-time

Medical, Dental, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Brandt is currently seeking an Material Handling Parts Service Advisor for our Grande Prairie Construction and Forestry location.

The Material Handling Parts Service Advisor is responsible for promoting and selling Brandt parts and service as well as providing after sales support to existing and new customers.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For
  • Keeping customers current on new products and services Increasing parts and service sales
  • Implement yearly territory plan
  • Work cooperatively with management to meet budget goals and expand customer base
  • Other duties as assigned
What We Look For
  • Sales experience in the Heavy Equipment industry
  • Ability to travel within the territory and work flexible hours
  • Valid Driver's License and clean drivers abstract
What We Offer
  • Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
  • Continuous Learning: through on-the-job training and educational opportunities.
  • Opportunities for advancement within a growing company that values initiative and teamwork.
  • Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
  • Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you.  It’s as simple as that.