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Support Manager Jobs in Edmonton, AB (NOW HIRING)

CarePros

Community Support Worker

Edmonton, AB · On-site

$18.75 - $22.79/hr

Manage safety risks including falls, behavioural incidents, and self-harm risk using approved ... Support healthy boundaries while adapting to individual needs and triggers. Documentation ...

CarePros

Community Support Worker

Edmonton, AB · On-site

CA$18.75 - CA$22.79/hr

Manage safety risks including falls, behavioural incidents, and self-harm risk using approved ... Support healthy boundaries while adapting to individual needs and triggers. Documentation ...

CASA Mental Health

FASD Support Navigator

Edmonton, AB · On-site

CA$33.92 - CA$41.70/hr

Participate in the case management of assigned caseload. * Work collaboratively with Occupational Therapists and other service providers supporting clients to support continuity of care. * Provide ...

New

KPMG

Data Support Senior Consultant

Edmonton, AB · On-site

Comfortable managing diverse responsibilities from day to day administrative and operational work to project and deadline driven tasks * Resourceful and creative problem-solving skills- you are ...

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Showing results 41-60

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Edmonton, AB

Support Manager information

See Edmonton, AB salary details

$23.5K

$50.6K

$89.5K

How much do support manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for support manager in Edmonton, AB is $50,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $55,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Edmonton, AB?

The most popular types of Support jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Support Manager jobs?

Cities near Edmonton, AB with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,553 per year, or $24.3 per hour.

Warehouse Customer Support Coordinator-4

Finning

Edmonton, AB

Full-time

Posted 15 days ago

Job description

Company:Finning CanadaNumber of Openings:1Worker Type:PermanentPosition Overview:Edmonton, AB
Monday to Friday | 40 Hours per Week
Are you passionate about providing exceptional customer service and solving problems in a fast-paced environment? We are looking for a Customer Service Representative to join our Edmonton Regional Distribution Centre team. In this role, you will be the key point of contact for customers, ensuring orders are tracked, questions are answered, and issues are resolved quickly and professionally.
This position is ideal for someone who enjoys building relationships, collaborating with warehouse and transportation teams, and delivering a positive customer experience from start to finish.Job Description:
What You'll DoCustomer Service
  • Respond to incoming customer phone calls, emails, website inquiries, and voicemail messages.
  • Provide timely, accurate information and solutions to customer questions and concerns.
  • Investigate issues, identify root causes, and coordinate with internal teams to resolve them.
  • Record and communicate customer requests, feedback, and concerns to appropriate departments.
  • Build and maintain strong customer relationships through proactive communication and follow-up.
  • Coordinate with shipping and warehouse teams to meet committed delivery dates.
  • Keep customers informed on the status and progress of their parts orders.
  • Support warehouse operations by assisting with "hold until complete" orders.
  • Participate in daily and weekly customer service meetings and operational briefings.
Transportation Coordination
  • Track shipments and orders with third-party transportation providers.
  • Arrange courier pickups and transportation for customer orders.
  • Prepare and complete shipping documentation and paperwork.
What We're Looking ForRequired Qualifications
  • High School Diploma or equivalent.
  • Minimum 3 to 5 years of experience in warehousing, distribution, logistics, customer service, or a related field.
  • Strong verbal and written communication skills.
  • Excellent organization, time management, and attention to detail.
  • Ability to prioritize multiple tasks in a high-volume, fast-paced environment.
  • Strong customer service mindset with a proactive, solution-focused approach.
  • Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
Preferred Qualifications
  • Experience working in heavy equipment, transportation, industrial, oilfield, or related industries.
  • Previous experience as a Parts Technician, Mechanic, Service Advisor, or similar role.
  • Experience using warehouse management or ERP systems.
Key Success Factors

The successful candidate will:

  • Deliver outstanding customer experiences and build strong relationships.
  • Communicate effectively with customers, colleagues, and business partners.
  • Take initiative to resolve issues and improve processes.
  • Work collaboratively across departments to achieve results.
  • Remain adaptable and effective in a changing environment.
  • Demonstrate sound judgment, professionalism, and accountability.
Why Join Us?
  • Stable Monday to Friday schedule.
  • 40-hour work week.
  • Opportunity to work in a collaborative and customer-focused distribution environment.
  • Variety of responsibilities spanning customer service, logistics, and transportation coordination.
  • Career development opportunities within a recognized industry leader.

If you enjoy helping customers, solving problems, and working with a team that values service excellence, we encourage you to apply today.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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