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Support Manager Jobs in Alberta (NOW HIRING)

Aveva

Tech Support Engineer

Calgary, AB · Hybrid

For more information about our privacy policy and how to manage cookies, visit our Privacy Policy . Technical Support Engineer - Calgary, Alberta, Canada Full Time- Hybrid (2-3 days onsite) (9:00 am ...

YMCA of Northern Alberta

The Follow-Up Support Worker (FSW) provides intensive case management services to individuals who have recently transitioned into housing through the Housing First program. This role focuses on ...

YMCA of Northern Alberta

The Follow-Up Support Worker (FSW) provides intensive case management services to individuals who have recently transitioned into housing through the Housing First program. This role focuses on ...

YWCA Calgary

Recovery Support Worker

Calgary, AB · On-site

Personal information is managed in accordance with Alberta's Personal Information Protection Act (PIPA) and other applicable laws and we are committed to safeguarding your personal information.

New

People Corporation

Client Support Coordinator

Calgary, AB · On-site

CA$70K - CA$75K/yr

Managing and supporting the client onboarding process, including enrolments, communications and transitions to other carriers * Handling client inquiries and acting as a valuable liaison between ...

Inn From The Cold

Family Support Worker

Calgary, AB · On-site

Reports to Manager, Shelter Position Overview We are seeking a passionate and dedicated Family Support Worker to join our team at Inn from the Cold. The Shelter Family Support Worker (FSW) offer ...

Aerotek

Customer Support Associate

Edmonton, AB · On-site

We are actively interviewing and hiring for Customer Support Associates to join our team! Summary ... Managing timecard audit and collection (including contacting contractors and/or clients for missing ...

RH

Gallery Support Associate

Calgary, AB · On-site

RH is seeking a Gallery Support Associate to join our team in providing world-class service to ... Superior organization and time-management skills * Exceptional analytical, problem-solving and ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Alberta

Support Manager information

See Alberta salary details

$23.5K

$50.6K

$89.5K

How much do support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for support manager in Alberta is $50,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $55,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Alberta?

The most popular types of Support jobs in Alberta are:

What are popular job titles related to Support Manager jobs in Alberta?

For Support Manager jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in Alberta look for?

The top searched job categories for Support Manager jobs in Alberta are:

What cities in Alberta are hiring for Support Manager jobs?

Cities in Alberta with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $50,553 per year, or $24.3 per hour.

Tech Support Engineer

Calgary, AB • Hybrid

Aveva
See more jobs at Avevaexternal

Full-time

Posted 6 days ago

Job description

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.

We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.

If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.

For more information about our privacy policy and how to manage cookies, visit our Privacy Policy.

Technical Support Engineer - Calgary, Alberta, Canada

Full Time- Hybrid (2-3 days onsite) (9:00 am - 6:00 pm Shift)

This is an entry-level position intended for individuals with some experience triaging, reproducing, and resolving complex application issues related to products, product configurations, and custom code developed and delivered to customers.

Key responsibilities

  • Serve as a Technical Support Engineer/Analyst, providing support for all product technical issues.

  • Perform triage, troubleshooting, testing, analysis, and diagnosis of product-related issues, including custom applications and integrations.

  • Document all activities, findings, and resolutions thoroughly within the case management system.

  • Provide effort estimates for anticipated work and customer requests.

  • Deploy workarounds and hotfixes to mitigate product-related issues and maintain system availability.

  • Implement fixes, enhancements, and workarounds for issues related to custom-developed code.

  • Gather and document requirements for custom code changes and perform feasibility assessments.

  • Ensure system and technical documentation remains accurate, complete, and up to date.

  • Collaborate proactively with Support team members to promote best practices in troubleshooting, solution maintenance, and knowledge sharing.

  • Partner with R&D, and Project delivery Services teams as needed to resolve complex customer issues.

  • Participate in domestic and international travel, as required, for training, customer support, or support-related activities

Essential requirements

  • Adaptability and flexibility in dynamic environments.

  • Customer-oriented mindset with a focus on delivering value.

  • Strong written and verbal communication skills, with fluency in English as a first or second language.

  • Proven ability to manage multiple priorities effectively.

  • Self-motivated with a passion for continuous learning.

  • Results-oriented approach to problem-solving and task execution.

  • Demonstrated independence and sound decision-making skills.

  • A collaborative mindset and ability to work effectively within a team toward shared goals.

Desired skills

  • Proficiency in the software development lifecycle, including design documentation, coding, and testing.

  • Strong triage, troubleshooting, and issue replication capabilities.

  • Solid understanding of Microsoft Windows and Server operating systems.

  • Experience with Microsoft Visual Studio, including development in VB.NET and/or C#.

  • Familiarity with source code version control systems, such as Mercurial (SCM).

  • Proficient in Microsoft SQL Server development tools and languages, including SQL, PL/SQL, and T-SQL.

  • Experience with SQL Server database administration and reporting services.

  • A sound understanding of distributed solution architectures.

  • Knowledge of Enterprise SCADA (OASyS) product is an asset

Commercial at AVEVA

Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.

If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.

Find out more: https://www.aveva.com/en/about/careers/

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.


AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

Apply