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Support Manager Jobs in Alberta (NOW HIRING)

Cayenta

(Remote) Support Analyst

Calgary, AB · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role, you will manage and resolve support tickets related to our Human Resource Management and Payroll modules. Issues may span application functionality, system environments, and end-user ...

YWCA Calgary

Program Support Worker

Calgary, AB

The Program Support Worker plays a vital role in supporting women experiencing poverty, addictions ... Ability to manage sensitive situations with discretion and professionalism * Proficiency with ...

Cayenta

(Remote) Support Analyst

Edmonton, AB · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role, you will manage and resolve support tickets related to our Human Resource Management and Payroll modules. Issues may span application functionality, system environments, and end-user ...

YMCA of Northern Alberta

The Follow-Up Support Worker (FSW) provides intensive case management services to individuals who have recently transitioned into housing through the Housing First program. This role focuses on ...

YMCA of Northern Alberta

The Follow-Up Support Worker (FSW) provides intensive case management services to individuals who have recently transitioned into housing through the Housing First program. This role focuses on ...

Pason Systems

AB · On-site

$85K/yr

Maintain constant contact with your Field Support Managers, fellow Field Service Technicians and Pason customers via daily e-mail and phone calls * Constant and continual improvement of Pason product ...

Inn From The Cold

Family Support Worker

Calgary, AB

  • Medical

  • Dental

  • PTO

Reports to Manager, Shelter Position Overview We are seeking a passionate and dedicated Family Support Worker to join our team at Inn from the Cold. The Shelter Family Support Worker (FSW) offer ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Alberta

Support Manager information

See Alberta salary details

$23.5K

$50.6K

$89.5K

How much do support manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for support manager in Alberta is $50,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $55,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Alberta?

The most popular types of Support jobs in Alberta are:

What cities in Alberta are hiring for Support Manager jobs?

Cities in Alberta with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,553 per year, or $24.3 per hour.

IT Application Support Specialist - Customer Portals

Parkland Corporation

Calgary, AB

Full-time

Posted 9 days ago

Job description

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.
 
Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.
At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

Competitive Benefits. Meaningful Extras. Unmatched Value.

  • A place where you can take your career in the direction you want to grow and go

The Opportunity:

The Customer Portals Support Specialist plays a pivotal role in providing technical and operational expertise for our customer-facing portals. Operating at the intersection of business operations, CRM architecture, and enterprise software delivery, this individual collaborates closely with cross-functional business stakeholders, Salesforce platform leads, and software engineering teams.
This position is responsible for scoping requirements, troubleshooting production issues, monitoring interfaces, driving user adoption, and maintaining documentation to ensure a seamless, high-availability customer experience.

Responsibilities:

  • Domain & Platform Expertise: Serve as the functional and technical Subject Matter Expert (SME) for the SunocoNet customer portal ecosystem across internal teams and external customers.
  • Requirements & Solution Scoping: Partner with business units to capture requirements for portal feature enhancements, translating business logic into actionable technical specifications and user stories.
  • Production Support: Manage and resolve escalated daily support tickets, investigating complex system anomalies, integration failures, and data discrepancies.
  • Identity & Access Governance: Oversee customer portal user provisioning, Single Sign-On (SSO) authentication flows, role-based access controls (RBAC), and security policy configurations.
  • System Observability & Monitoring: Proactively monitor web application health, microservice interfaces, webhooks, and automated batch jobs; manage alert escalations to prevent downtime.
  • Data Analysis & SQL Research: Execute SQL queries and perform database research across enterprise data stores for troubleshooting, operational reporting, and data integrity audits.
  • Quality Assurance & UAT: Perform functional testing for new portal deployments, bug fixes, and feature releases; co-facilitate User Acceptance Testing (UAT) with business stakeholders.
  • Salesforce Ecosystem Collaboration: Partner directly with the Salesforce team on cross-platform data flows, Experience Cloud/Service Cloud integrations, shared testing cycles, and release management.
  • Enablement & Documentation: Develop technical support manuals, API/workflow documentation, standard operating procedures (SOPs), and end-user training resources.

Education:

  • Certifications: Salesforce Certified Administrator and Platform App Builder.

Key Skills and Technical Requirements:

  • Web Architecture & Modern APIs: Strong understanding of modern multi-tier web architectures, cloud infrastructure, RESTful APIs, JSON/XML, SFTP, and browser-level diagnostic tools (DevTools, HTTP request tracing).
  • Advanced Database & SQL Skills: Proficient in writing SQL for data validation, operational troubleshooting, and ad-hoc analysis.
  • Identity & Security Frameworks: Familiarity with modern authentication protocols, including OAuth 2.0, SAML 2.0, and Multi-Factor Authentication (MFA).
  • Agile & IT Service Management (ITSM): Experience navigating Agile delivery methodologies (Scrum/Kanban) and using modern tools like Jira, Confluence, and ServiceNow/Zendesk for ticket and project tracking.
  • Communication & Stakeholder Management: Exceptional interpersonal and technical communication skills. Comfortable leading meetings, presenting solutions to cross-functional stakeholders, and translating business language to development teams.
  • Analytical & Detail-Oriented: Problem-solving mindset with a demonstrated ability to manage concurrent priorities in a fast-paced enterprise environment.

Responsibilities:

  • Industry Experience: Background in the energy, fuel distribution, logistics, or convenience store retail sectors is considered a strong asset.
  • Development Familiarity: Basic exposure to front-end technologies (JavaScript, HTML/CSS) or modern middleware frameworks (MuleSoft, AWS API Gateway, Postman).

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals.

Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

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Parkland logo

About Parkland

Sourced by ZipRecruiter

With a team of over 10,000 employees at our main hospital and surrounding area clinics, Parkland is one of the largest public hospital systems in the country. For over 100 years, we remain dedicated to providing the best patient experience for those in our care. As a Parkland team member, you have the opportunity to apply your skills and talents as well as advance your knowledge and career goals. We offer meaningful careers that build on our vision of defining the standards of excellence in public health.

Industry

Oil and coal products manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Calgary, AB, CA

Social media

Twitter

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