1

Support Analyst Jobs in Raleigh, NC (NOW HIRING)

Decision Support Analyst

Raleigh, NC · On-site +1

$78.10K - $130.30K/yr

We are hiring a Decision Support Analyst to join our Finance team. This role is designed for professionals with 2-5 years' experience who want to develop strong analytical, problem-solving, and data ...

Provides data, analysis and recommendations to support multiple technical operations and ensure client satisfaction. Researches, troubleshoots, administers application administration, conducts ...

next page

Showing results 1-20

Support Analyst information

See Raleigh, NC salary details

$14

$30

$54

How much do support analyst jobs pay per hour?

As of May 29, 2026, the average hourly pay for support analyst in Raleigh, NC is $30.50, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $36.68 per hour, depending on experience, location, and employer.

What Is a Support Analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a Support Analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by Support Analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What are Support Analysts?

Support Analysts are professionals who provide technical assistance and troubleshooting for software, hardware, or IT systems within an organization or to external clients. They diagnose issues, resolve user problems, and often act as the first point of contact for technical support. Support Analysts may also document problems, offer solutions, and escalate complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly and efficiently for users.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are popular job titles related to Support Analyst jobs in Raleigh, NC? For Support Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Support Analyst jobs in Raleigh, NC look for? The top searched job categories for Support Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Support Analyst jobs? Cities near Raleigh, NC with the most Support Analyst job openings:
Decision Support Analyst

Decision Support Analyst

RELX

Raleigh, NC • On-site, Remote

$78.10K - $130.30K/yr

Full-time

Posted 29 days ago


Job description

Want to grow your career in a fast-paced environment where your financial analysis has real impact?

Do you thrive on solving problems and figuring out why something doesn't add up?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.

As part of the finance team supporting LexisNexis Global Operations, you'll be joining a company that values curiosity, innovation, and a proactive approach to solving complex business challenges. Global Operations supports regions in North America, UK, CEMEA, Asia and Pacific with over 2,300 employees globally.

About the Role

This position requires in-office attendance on a bi-weekly basis. Candidates must reside within a reasonable commuting distance of one of the following LexisNexis office locations: Dayton, OH; New York City, NY; or Raleigh, NC.

We are hiring a Decision Support Analyst to join our Finance team. This role is designed for professionals with 2-5 years' experience who want to develop strong analytical, problem-solving, and data troubleshooting capabilities in a fast-paced business environment.

In this role you will work with real, imperfect data and be expected to analyze, validate, and troubleshoot information to generate reliable, decision-grade insights. You will partner with finance and business stakeholders to understand performance, identify issues, and support better commercial outcomes.

Responsibilities

  • Partner with Finance Business Partners and operational teams to analyze business performance and support decision-making

  • Build and maintain components of budgeting, forecasting, and financial models

  • Analyze, validate, and troubleshoot financial and operational data across multiple systems and data sources

  • Investigate and resolve data discrepancies, identifying root causes and implementing fixes

  • Develop and maintain dashboards, reports, and performance metrics with a focus on accuracy and usability

  • Perform variance and root cause analysis to explain drivers of performance

  • Translate ambiguous business questions into structured analytical approaches

  • Deliver clear, actionable insights (not just reports) that inform business decisions

  • Work with stakeholders to improve data quality, reporting processes, and automation

Requirements

  • Bachelor's degree in Finance, Accounting, Economics, Business, or a related field

  • 2-5 years of experience in analytics, finance, or a related role

  • Advanced Excel skills (e.g., pivot tables, lookups, basic modeling)

  • Demonstrated ability to work with large, messy, or incomplete datasets

  • Solid analytical and problem-solving skills with attention to detail

  • Ability to operate effectively in ambiguous, fast-changing environments

  • Solid communication skills with the ability to explain analysis clearly

  • Intellectual curiosity and a willingness to challenge data and assumptions

  • Persistence in solving problems when answers are not immediately clear

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

U.S. National Base Pay Range: $65,100 - $108,500. Geographic differentials may apply in some locations to better reflect local market rates. If performed in New York City, the base pay range is $78,100 - $130,300.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Formor please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.