Support Analyst Duration: 12 Months Location: 4101 Capital Blvd. Raleigh NC 27604 Our Client is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide second level ...
Support Analyst Duration: 12 Months Location: 4101 Capital Blvd. Raleigh NC 27604 Our Client is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide second level ...
Support Analyst
Raleigh, NC · On-site
Support Analyst Location:Raleigh, NC- 27601 Duration:05+ months contract Client:Direct client KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED COMPETENCIES: Experience with problem/resolution help desk ...
Support Analyst
Raleigh, NC · On-site
Support Analyst Location:Raleigh, NC- 27601 Duration:05+ months contract Client:Direct client KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED COMPETENCIES: Experience with problem/resolution help desk ...
Business Support Analyst
Durham, NC · On-site
The Business Support Analyst is responsible for supporting the Business Analyst with driving the discovery, design, and delivery of digital solutions that align with Almac's strategic goals. The ...
Business Support Analyst
Durham, NC · On-site
The Business Support Analyst is responsible for supporting the Business Analyst with driving the discovery, design, and delivery of digital solutions that align with Almac's strategic goals. The ...
Business Support Analyst
Durham, NC · On-site
The Business Support Analyst is responsible for supporting the Business Analyst with driving the discovery, design, and delivery of digital solutions that align with Almac's strategic goals. The ...
Business Support Analyst
Durham, NC · On-site
The Business Support Analyst is responsible for supporting the Business Analyst with driving the discovery, design, and delivery of digital solutions that align with Almac's strategic goals. The ...
Service Support Analyst Location : Raleigh, NC (State of NC) Duration 12 Months Short Description: The purpose of this position is to function as a Helpdesk Analyst providing consultation, support ...
Service Support Analyst Location : Raleigh, NC (State of NC) Duration 12 Months Short Description: The purpose of this position is to function as a Helpdesk Analyst providing consultation, support ...
Device Support Analyst
Durham, NC · On-site
The Device Support Analyst fields customer questions and problems, and uses their technical knowledge to independently resolve the issue, or partner with the appropriate Duke IT technical resource to ...
Device Support Analyst
Durham, NC · On-site
The Device Support Analyst fields customer questions and problems, and uses their technical knowledge to independently resolve the issue, or partner with the appropriate Duke IT technical resource to ...
The Device Support Analyst fields customer questions and problems, and uses their technical knowledge to independently resolve the issue, or partner with the appropriate Duke IT technical resource to ...
The Device Support Analyst fields customer questions and problems, and uses their technical knowledge to independently resolve the issue, or partner with the appropriate Duke IT technical resource to ...
The Device Support Analyst fields customer questions and problems, and uses their technical knowledge to independently resolve the issue, or partner with the appropriate Duke IT technical resource to ...
The Device Support Analyst fields customer questions and problems, and uses their technical knowledge to independently resolve the issue, or partner with the appropriate Duke IT technical resource to ...
Service Support Analyst Location: Raleigh, NC Duration: 4+ months contract Client: Direct Client Description: Experience with problem/resolution help desk ticketing systems. Knowledge of operating ...
Service Support Analyst Location: Raleigh, NC Duration: 4+ months contract Client: Direct Client Description: Experience with problem/resolution help desk ticketing systems. Knowledge of operating ...
Production Support Analyst
Cary, NC · On-site
Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle-Tested Chemistries; 100% American-Owned with a purpose to Enhance Daily Life and committed to long-term ...
Quick apply
Production Support Analyst
Cary, NC · On-site
Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle-Tested Chemistries; 100% American-Owned with a purpose to Enhance Daily Life and committed to long-term ...
Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle-Tested Chemistries; 100% American-Owned with a purpose to Enhance Daily Life and committed to long-term ...
Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle-Tested Chemistries; 100% American-Owned with a purpose to Enhance Daily Life and committed to long-term ...
Service Support Analyst - Expert Location: Raleigh, NC (27604) Client: State of North Carolina Duration: 12+ Months We are seeking an experienced Service Support Analyst to provide top-notch ...
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Service Support Analyst - Expert Location: Raleigh, NC (27604) Client: State of North Carolina Duration: 12+ Months We are seeking an experienced Service Support Analyst to provide top-notch ...
Production Support Analyst
Cary, NC · On-site
Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle-Tested Chemistries; 100% American-Owned with a purpose to Enhance Daily Life and committed to long-term ...
Production Support Analyst
Cary, NC · On-site
Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle-Tested Chemistries; 100% American-Owned with a purpose to Enhance Daily Life and committed to long-term ...
The Bandwidth Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer ...
Quick apply
The Bandwidth Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer ...
Service Support Analyst - Expert Location: Raleigh, NC (27610) Client: State of North Carolina Duration: 12+ Months We are seeking a highly skilled Service Support Analyst to provide senior-level ...
Quick apply
Service Support Analyst - Expert Location: Raleigh, NC (27610) Client: State of North Carolina Duration: 12+ Months We are seeking a highly skilled Service Support Analyst to provide senior-level ...
Technical Support Analyst
Raleigh, NC · On-site
The Bandwidth Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer ...
Technical Support Analyst
Raleigh, NC · On-site
The Bandwidth Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer ...
Application Support Analyst
Raleigh, NC · On-site +1
Job Summary The Service Desk Analyst Level 2 provides technical and application support to internal employees across the organization. This role supports both end-user technology and enterprise ...
New
Application Support Analyst
Raleigh, NC · On-site +1
Job Summary The Service Desk Analyst Level 2 provides technical and application support to internal employees across the organization. This role supports both end-user technology and enterprise ...
New
NCDOT is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide second level support with the DOT IT Enterprise Applications Team. The support consists of documenting ...
NCDOT is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide second level support with the DOT IT Enterprise Applications Team. The support consists of documenting ...
User Support Analyst at NC
Raleigh, NC · On-site
User Support Analyst Location: Raleigh, NC (27699) Client: State of North Carolina Duration: 12+ Months We are seeking a User Support Analyst to provide exceptional technical assistance and support ...
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User Support Analyst at NC
Raleigh, NC · On-site
User Support Analyst Location: Raleigh, NC (27699) Client: State of North Carolina Duration: 12+ Months We are seeking a User Support Analyst to provide exceptional technical assistance and support ...
Decision Support Analyst
Raleigh, NC · On-site +1
$78.10K - $130.30K/yr
We are hiring a Decision Support Analyst to join our Finance team. This role is designed for professionals with 2-5 years' experience who want to develop strong analytical, problem-solving, and data ...
Decision Support Analyst
Raleigh, NC · On-site +1
$78.10K - $130.30K/yr
We are hiring a Decision Support Analyst to join our Finance team. This role is designed for professionals with 2-5 years' experience who want to develop strong analytical, problem-solving, and data ...
Support Analyst information
See Raleigh, NC salary details
$14.49 - $18.14
9% of jobs
$21.57 is the 25th percentile. Wages below this are outliers.
$18.14 - $21.80
17% of jobs
$21.80 - $25.45
17% of jobs
The median wage is $26.87 / hr.
$25.45 - $29.10
19% of jobs
$29.10 - $32.76
11% of jobs
$33.97 is the 75th percentile. Wages above this are outliers.
$32.76 - $36.41
6% of jobs
$36.41 - $40.06
8% of jobs
$40.06 - $43.72
5% of jobs
$43.72 - $47.37
4% of jobs
$47.37 - $51.03
2% of jobs
$51.03 - $54.68
1% of jobs
$14
$30
$54
How much do support analyst jobs pay per hour?
As of May 29, 2026, the average hourly pay for support analyst in Raleigh, NC is $30.50, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $36.68 per hour, depending on experience, location, and employer.
What Is a Support Analyst?
A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.
What are the key skills and qualifications needed to thrive as a Support Analyst, and why are they important?
To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.
What are some common challenges faced by Support Analysts, and how can they effectively address them?
Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.
What are Support Analysts?
Support Analysts are professionals who provide technical assistance and troubleshooting for software, hardware, or IT systems within an organization or to external clients. They diagnose issues, resolve user problems, and often act as the first point of contact for technical support. Support Analysts may also document problems, offer solutions, and escalate complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly and efficiently for users.
What is the difference between Support Analyst vs Help Desk Technician?
| Aspect | Support Analyst | Help Desk Technician |
|---|---|---|
| Required Certifications | CompTIA A+, Network+; ITIL | CompTIA A+; Basic certifications |
| Work Environment | Corporate IT, technical support teams | Help desk, call centers, technical support |
| Employer & Industry Usage | Businesses, IT service providers | Small to medium businesses, IT support services |
| Common Search & Comparison Intent | Understanding roles, career paths | Entry-level support, troubleshooting |
Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.
More about Support Analyst jobs
What are popular job titles related to Support Analyst jobs in Raleigh, NC? For Support Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Support Analyst jobs in Raleigh, NC look for? The top searched job categories for Support Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Support Analyst jobs? Cities near Raleigh, NC with the most Support Analyst job openings:
Job description
Job Description
Hi ,
My name is Raghava from Keshav Consulting Solutions. I have job opening with one of our direct clients.
Below is the job description for your reference.
Title: Support Analyst
Duration: 12 Months
Location: 4101 Capital Blvd. Raleigh NC 27604
Job Description:
Our Client is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide second level support with the DOT IT Enterprise Applications Team.
Our Client is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide second level support with the DOT IT Enterprise Applications Team. The support consists of documenting and coordinating activities with respect to the installation and configuration of Genetec Security Center and IP cameras, SV32 devices, door aggregators and all system components deployed for FACS project.
Support to the Enterprise Application team, in respect to the installation and configuration of Genetec Security Center and IP cameras SV32 devices, door aggregators and all system components deployed for FACS project.Assisting the deployment team with troubleshooting installation/configuration issues for the Genetec Security Center and Samsung IP cameras.Receiving, logging and fully documenting requests for support from help desk, other service delivery staff and/or users; investigate problems and other requests for support from the deployment/project team and determine appropriate actions to be taken.Monitoring progress of requests for support through resolution and ensure users and other interested parties are kept informed.Escalate 3rd party software and hardware issues to Application Owner; insuring proper attention is given to the issue depending on severity and impact to project schedule. Communicating technical information to a variety of internal and external stakeholders both verbally and in writing. Technical writing services and support for the developing software documentation at the enterprise level. Provide services documenting technical configurations for a complex multi-site deployment of a Genetec System for Access Control and Video Management at NCDOT.Assist in the creation of document(s) which details the information architecture, the network ids, the building locations, installation documents, configuration documents and all other project documents required for the Enterprise Applications team.Maintain and update as needed the document(s) which details the information architecture, the network ids, the building locations, installation documents, configuration documents and all other project documents required for the Enterprise Applications team.Must have the ability to capture incidents and issues identified by the project with the ability to document resolution(s) for the team leader providing weekly status reports to Management.Proven experience with supporting a video surveillance system; experience with Genetec Security Center is preferred.
Qualifications
Required Skills:
BS/BA or equivalent work background plus IT Support experience and enterprise software environment or equivalent 7 years of experience in installation and service of video surveillance equipment and IP Cameras Required 7 years of experience with Genetec Security Center preferredRequired 7 years of experience providing production support or similar role Strong working knowledge of office applications (i.e. MS Excel, MS Word, Visio, and PowerPoint) Written and verbal communications are clear, concise and achieve intended objectives Problem Diagnosis skills [i.e., discovery, replication, troubleshooting, resolution, verification, communication and/or escalation as required] Demonstrated ability to multi-task and prioritize projects and tasks Ability to learn complex business functions Ability to organize/manage own work and meet a pre-determined schedule of deliverables Computer Science Degree or related discipline; professional certification.
About US Tech Solutions
Sourced by ZipRecruiter
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Jersey City, NJ, US
Year founded
2000