Job Summary:
Campbell University is committed to ensuring that endpoint technologies are available and functional for its users. The Associate Endpoint Analyst will perform analytical, technical, and administrative work to manage endpoint technologies, consult with users, and ensure timely problem resolution.
Responsibilities:
• Communicate effectively with constituencies and teammates
• Troubleshoot, diagnose and repair endpoint issues
• Effectively research to solve issues and discover new solutions
• Use and manage tools and applications required to support endpoint assets
• Understand endpoint networking
• Deploy new hardware and software
• Respond to incidents in a timely manner
• Consult with end users and department representatives
• Be an active member of project teams when required
• Document activities and solutions
• This position demands accuracy, honesty, integrity and the ability to work with the Christian mission of Campbell University.
• Maintain a professional appearance and demeanor at all times.
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Qualifications:
Required:
• An Associate’s degree or 3 years of professional hands-on computer support experience
• Understand the basics of Windows, MacOS, Android and iOS Operating Systems
• Demonstrable skills for and commitment to good customer relationship management
• Communicate effectively to all groups through both oral and written channels
• Maintain strict confidentiality and attention to detail are essential
• Knowledge of Microsoft Office 365 applications, email clients and Internet Browsers
• Demonstrate tact, a positive attitude, courtesy and discretion in dealing with trustees, faculty, staff, students, high-level university officials and the public
• Work independently as well as function effectively in a team and within a diverse group of people
• Exercise independent judgment in complex and new situations
• Manage multiple, concurrent projects, and meet strict deadlines
• Detail-oriented and willing to work in a changing environment
• Broad knowledge of Campbell University policies and procedures and FERPA guidelines
Preferred:
• A+ certification or HDI Desktop Technician certification
• Experience in a higher education or non-profit sector
Company:
Campbell University is a school in Buies Creek. Founded in 1887, the company is headquartered in Buies Creek, USA, with a team of 1001-5000 employees. The company is currently Late Stage.