Microsoft Windows Engineer
Looking for subject matter experts to provide support for all Windows related issues, primarily researching endpoint analytics and investigating items that impact Windows performance and end user experience. Helpful to have prior SME experience at Microsoft. Ability to evaluate endpoint analytical data and Windows event/log data to identify areas of concern with workstation performance or issues driving incidents. Investigate and identify root cause and remediation for identified Windows related issues, including but not limited to: operating system issues, software installation and configuration, network connectivity issues, conflicting third-party applications. Monitor system performance and identify areas for improvement. Work with other IT teams to troubleshoot and resolve complex technical issues.
Required skills: in-depth knowledge of Windows operating systems, including their features, architecture, and functionalities. Ability to install and configure Windows operating systems on multiple platforms, including laptops, desktops, and servers. Understanding of Windows updates, service packs, and patches, and experience with the installation and troubleshooting of these updates. Ability to troubleshoot and resolve hardware and software issues related to Windows 10/11 operating system. Knowledge of network protocols and security protocols, such as TCP/IP, DNS, DHCP, and VPN. Knowledge of Active Directory services, Group Policy, and domain configuration. Experience with PowerShell scripting and command-line interfaces to automate tasks and streamline processes. Knowledge of WMI – Windows Management Instrumentation. Excellent problem-solving skills and the ability to design, plan, and implement solutions to complex issues. Good communication skills and the ability to work well in a team environment while demonstrating personal initiative and the ability to work independently. Proficiency with performance monitoring and profiling tools such as Microsoft Windows Performance Toolkit, ProcDump/ProcMon, PerfMon, Fiddler, Sysinternals, WinDBG, and Wireshark.