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Support Analyst Jobs in Illinois (NOW HIRING)

Interactive Brokers

API Support Analyst I

Chicago, IL · On-site

$65K - $75K/yr

As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of contact for clients seeking assistance with our API products. You will handle inquiries through multiple ...

TOGA Technology

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Entry Level Technical Support Analyst

Naperville, IL · On-site

$16 - $18/hr

Position Summary TOGA Technology is looking for a Technical Support Analyst to support our retail SMB clients As a Technical Support Analyst, you will provide support to retail customers and business ...

Wolverine

ETF Trading Support Analyst

Chicago, IL · On-site

Description We are seeking an ETF Trading Support Engineer to work directly with our ETF market-making desk and technology teams. This role focuses on configuring, analyzing, validating, and ...

TForce World Wide Inc

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IT Support Analyst

Bolingbrook, IL · On-site

$53K - $60K/yr

Title: IT Support Analyst Salary Rang e-53K-60K Work Location-HYBRID : This role is classified as a "Hybrid role" with ability to commute into the Bolingbrook, IL office location. Position Summary:

GFF

Technical Support Analyst II

Manteno, IL · On-site

$80K - $95K/yr

Serving as a direct point of contact for end user technical support. The role and responsibility ... Analyze processes & identify problems & deliver solutions. 10% travel may be required between ...

HACO Culinary

Technical Support Analyst II

Manteno, IL · On-site

Serving as a direct point of contact for end user technical support. The role and responsibility ... Analyze processes & identify problems & deliver solutions. 10% travel may be required between ...

TEKsystems

It Support Analyst

Alsip, IL

$25 - $28/hr

Description We are seeking a Regional IT Support Analyst to provide hands-on end user support across North America. This role will serve as the primary point of contact for end-user computing support ...

TEKsystems

It Support Analyst

Alsip, IL · On-site

$25 - $28/hr

Description We are seeking a Regional IT Support Analyst to provide hands-on end user support across North America. This role will serve as the primary point of contact for end-user computing support ...

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All JobsSupport Analyst JobsSupport Analyst Jobs in Illinois

Support Analyst information

See Illinois salary details

$14

$30

$54

How much do support analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for support analyst in Illinois is $30.40, according to ZipRecruiter salary data. Most workers in this role earn between $21.44 and $36.59 per hour, depending on experience, location, and employer.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Many support analysts also receive benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA or Microsoft certifications. The role can lead to advancement into specialized IT positions or management.
More about Support Analyst jobs

What cities in Illinois are hiring for Support Analyst jobs?

Cities in Illinois with the most Support Analyst job openings:

What are popular job titles related to Support Analyst jobs in IL?

For Support Analyst jobs in IL, the most frequently searched job titles are:

Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $63,239 per year, or $30.4 per hour.

D365 BC Support Analyst

Dynamics Solutions, LLC

Des Plaines, IL • On-site

Full-time

Posted 14 days ago

Job description

Position Summary

  • An experienced ERP Support Analyst is needed to deliver end-user support for core financial and operational modules within a Microsoft Dynamics environment
    . This role involves supporting legacy system operations, assisting in accounting closing processes, and supporting the migration to Microsoft Dynamics 365 Business Central alongside integrated business applications
    .

Key Responsibilities

  • Provide functional and technical end-user support and issue resolution across General Ledger, Job Costing, Purchasing, Sales, Inventory, and Payroll modules
    .

  • Assist cross-functional teams with regular accounting cycles, including weekly, monthly, quarterly, and year-end closing processes
    .

  • Support system growth and migration efforts by participating in testing, documentation, end-user training, and data onboarding for new business entities
    .

Qualifications

  • 4+ years of hands-on experience delivering user support and troubleshooting within Microsoft Dynamics 365 Business Central
    .

  • Background in Accounting, Business Administration, or a related field (or equivalent professional experience)
    .

  • Practical understanding of financial, operational, and job costing core modules
    .

Preferred Qualifications

  • Prior experience with legacy Microsoft Dynamics NAV environments (including Object Designer familiarity)
    .

  • Familiarity with third-party ERP add-ons such as Project Pro, Payroll NOW by Integrity Data, or Serenic/Sylogist Payroll
    .

  • Active Microsoft Dynamics certifications in NAV or Business Central
    .