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Support Analyst Jobs in Naperville, IL (NOW HIRING)

pathwayRP

Support Analyst

Chicago, IL · On-site

Middle-Office support for off shore clients - London Office. Responsible for small Java/Shell ... Desktop troubleshooting and performance analysis skills. Understanding of networks and Windows ...

RLDatix

Customer Support Analyst

Chicago, IL · On-site

Customer Support Analyst RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations ...

Martin Brower

Operations Support Analyst

Rosemont, IL · On-site

Support and coordinate Warehouse Management System base configuration and distribution center specific configuration as the Operations Support Analyst * Develop WMS test scripts and training scripts ...

Caterpillar

Digital Tech Support Analyst

Chicago, IL · On-site

$99K - $133K/yr

Caterpillar Inc. seeks Digital Tech Support Analyst at its facility located at 540 West Madison, Chicago, IL 60661. Deliver technical roadmaps on business processes and applications to support ...

Dlapiper

Litigation Support Analyst

Chicago, IL · Hybrid

$46.15 - $73.38/hr

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm's strategic initiatives, works with project managers and case teams on litigation matters. Assists ...

Martin Brower

Operations Support Analyst

Rosemont, IL · On-site

Support and coordinate Warehouse Management System base configuration and distribution center specific configuration as the Operations Support Analyst * Develop WMS test scripts and training scripts ...

Skadden, Arps...LLP

Technology Support Analyst

Chicago, IL · On-site

$80 - $90/hr

The Analyst provides technology support for software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone and security systems. They deliver high‑level ...

New

Ripple

Client Support Analyst

Chicago, IL · On-site

We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the main support contact for clients using our treasury management software. Your responsibilities involve ...

Ripple

Client Support Analyst

Chicago, IL · On-site

$92K - $110K/yr

We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the main support contact for clients using our treasury management software. Your responsibilities involve ...

Ripple

Client Support Analyst

Chicago, IL · On-site

$63 - $76/hr

We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the main support contact for clients using our treasury management software. Your responsibilities involve ...

Caterpillar Brazil

Digital Tech Support Analyst

Chicago, IL · On-site

$99.84 - $133.81/hr

Caterpillar Inc. seeks Digital Tech Support Analyst at its facility located at 540 West Madison, Chicago, IL 60661.Deliver technical roadmaps on business processes and applications to support ...

New

Experian

Client Support Analyst

Schaumburg, IL · Remote

The Client Support Analyst (CSA) is a client-facing, multi-functional role responsible for supporting one of Experian's highest-profile partners during time-sensitive and compliance-critical year-end ...

Coinflow

Operations Support Analyst

Chicago, IL · On-site

$70K - $100K/yr

About the Role As a RevOps Analyst at Coinflow, you'll own the end-to-end deal lifecycle for our ... They enjoy improving workflows, staying organized, and supporting the sales organization behind the ...

Marex

Trading Support Analyst (VN3038)

Chicago, IL · On-site

$105K - $115K/yr

Role Summary A Trading Systems Support Analyst is a part of the Marex Trade Support team and is the first line of contact for all trading applications (approximately 24 total), Portfolio and TPS.

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Support Analyst information

See Naperville, IL salary details

$14

$31

$56

How much do support analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for support analyst in Naperville, IL is $31.33, according to ZipRecruiter salary data. Most workers in this role earn between $22.07 and $37.69 per hour, depending on experience, location, and employer.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Many support analysts also receive benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA or Microsoft certifications. The role can lead to advancement into specialized IT positions or management.
More about Support Analyst jobs
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Naperville, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $65,163 per year, or $31.3 per hour.

Support Analyst

pathwayRP

Chicago, IL • On-site

Full-time

Re-posted 19 days ago

Job description

Company Description

EmTacq specializes in EMployer Talent ACQuisitions, matching the most qualified candidates with the most competitive positions available. We pride ourselves on not just putting bodies in seats, rather matching professionals to their careers. We are headquartered in the Raleigh / Durham, NC area. However, as a recruiting agency we service companies and candidates across the United States. We are your best source for professional, value driven low cost recruitment services.

Job Description

Provide day to day production support to exchange-listed derivatives middle and back office systems.
Middle-Office support for off shore clients -  London Office.
Responsible for small Java/Shell Script development tasks to resolve issues identified through production support.
Responsible for the maintenance of the production back-office environment ensuring quality of all releases done by the development team.
Ad-hoc report development as needed.
Assist the management of small projects on a daily basis.
Maintain and support the companies engineering standards.
Work closely with the Business to provide IT solutions for business operations.

Qualifications

Strong knowledge required in Java, HTML, Javascript , JSP, Struts, and Hibernate.
Experience with at least one application server (Websphere / Jboss / Weblogic).
Strong relational database experience (preferably DB2 or Sybase).
3+ years of production support experience.
Familiarity with Middle-Office systems, specifically FFastfill SEALS, would be a plus.
Familiar with Unix OS and Shell Script.
Supplemental skills not required, but helpful:
Proficient with Windows OS, MS Office applications.
Desktop troubleshooting and performance analysis skills.
Understanding of networks and Windows servers.
Experience with trading platforms and market data skills.

Additional Information


Must be a US citizen or Green Card holder


All your information will be kept confidential according to EEO guidelines.

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