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Support Analyst Jobs in Naperville, IL (NOW HIRING)

Sentinel

Support Analyst

Downers Grove, IL · On-site +1

$70K - $100K/yr

Responsibilities The Sentinel Support Analyst will be responsible for supporting, administering, troubleshooting, repairing, and escalating customer issues across a wide line of technologies all with ...

Sentinel

Support Analyst

Downers Grove, IL · On-site +1

$70K - $100K/yr

The Sentinel Support Analyst will be responsible for supporting, administering, troubleshooting, repairing, and escalating customer issues across a wide line of technologies all with a security focus.

Sentinel

Support Analyst

Downers Grove, IL · On-site +1

$70K - $100K/yr

Responsibilities The Sentinel Support Analyst will be responsible for supporting, administering, troubleshooting, repairing, and escalating customer issues across a wide line of technologies all with ...

pathwayRP

Support Analyst

Chicago, IL · On-site

Middle-Office support for off shore clients - London Office. Responsible for small Java/Shell ... Desktop troubleshooting and performance analysis skills. Understanding of networks and Windows ...

Wintrust

Support Analyst

Rosemont, IL · On-site

$50K - $55K/yr

Great team culture that nurtures career growth and promotes career advancement opportunities Position Overview The Support Analyst provides first-line IT support and troubleshooting to Wintrust ...

Wintrust

Support Analyst

Rosemont, IL · On-site

$50K - $55K/yr

Great team culture that nurtures career growth and promotes career advancement opportunities Position Overview The Support Analyst provides first-line IT support and troubleshooting to Wintrust ...

Caterpillar

Digital Tech Support Analyst

Chicago, IL · On-site

$99K - $133K/yr

Caterpillar Inc. seeks Digital Tech Support Analyst at its facility located at 540 West Madison, Chicago, IL 60661. Deliver technical roadmaps on business processes and applications to support ...

Dlapiper

Litigation Support Analyst

Chicago, IL · Hybrid

$46.15 - $73.38/hr

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm's strategic initiatives, works with project managers and case teams on litigation matters. Assists ...

Coinflow

Operations Support Analyst

Chicago, IL · On-site

$70K - $90K/yr

As an Operations Support Analyst , you will sit at the intersection of execution and optimization, balancing the manual tasks required for merchant onboarding with the strategic mindset needed to ...

Experian

Client Support Analyst

Schaumburg, IL · Remote

The Client Support Analyst (CSA) is a client-facing, multi-functional role responsible for supporting one of Experian's highest-profile partners during time-sensitive and compliance-critical year-end ...

Experian

Client Support Analyst

Schaumburg, IL · Remote

The Client Support Analyst (CSA) is a client-facing, multi-functional role responsible for supporting one of Experian's highest-profile partners during time-sensitive and compliance-critical year-end ...

Experian

Client Support Analyst

Schaumburg, IL · On-site +1

$80K - $139K/yr

The Client Support Analyst (CSA) is a client-facing, multi-functional role responsible for supporting one of Experian's highest-profile partners during time-sensitive and compliance-critical year-end ...

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Support Analyst information

See Naperville, IL salary details

$14

$31

$56

How much do support analyst jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for support analyst in Naperville, IL is $31.33, according to ZipRecruiter salary data. Most workers in this role earn between $22.07 and $37.69 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Salaries often include benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA A+ or ITIL. The role can lead to advancement into specialized or managerial positions within IT departments.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.
More about Support Analyst jobs
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Naperville, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $65,163 per year, or $31.3 per hour.

Support Analyst

Sentinel

Downers Grove, IL • On-site, Remote

$70K - $100K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Sentinel Real Estate rating

8.1

Company rating: 8.1 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

46th of 252 rated facilities management

Job description

Responsibilities
The Sentinel Support Analyst will be responsible for supporting, administering, troubleshooting, repairing, and escalating customer issues across a wide line of technologies all with a security focus. This position can work remote within the United States and occasional travel to Downers Grove, IL required as needed.
The analyst will need excellent written and verbal communication skills to tactfully assist customers to ensure that requested moves, adds, and changes are performed with security as the prevailing measure to protect the client computer systems, networks, and data.
  • Analysts are expected to stay up to date on the latest security intelligence, including hackers' methodologies, to properly implement system and application changes.
  • The Analyst will manage requests assigned to the team/personal queue within the established Service Level Agreement (SLA).
  • Efficient ticket management is expected.
  • The analyst may also be expected to perform system/platform health checks for various security products as needed.
  • The analyst may be required to assist with escalated security engagements on an as needed basis.

Qualifications
  • The Support Analyst is a customer-facing technical resource responsible for troubleshooting, reporting, and communicating with both technical and non-technical stakeholders.
  • Must have experience working with and supporting at least three of the following security technologies:
    • Cisco Security Products (CSE, Umbrella, Secure Network Analytics, DUO)
    • Various EDR Platforms (Cylance, CrowdStrike, Defender, SentinelOne)
    • Tenable Products (IO, SC, Lumin)
    • Horizon 3 Node Zero
    • Email Security Products (Proofpoint, Mimecast, Cisco Secure Email)
    • Darktrace
  • Understanding of network protocols and traffic flow in an enterprise environment.
  • Ability to perform, security whitelisting of false-positives, and evaluating security requests for change across multiple security platforms. This includes the ability to analyze change impacts and an ability to articulate why changes may weaken security envelopes is a must.
  • Knowledge of Domain Name System (DNS) technologies and how they are secured.
  • Experience with Virtualization Technologies (VMware, Hyper-V) is a plus.
  • Strong verbal, written, presentation, and report-writing skills are required to effectively communicate with customers and internal teams.
  • Staying current on IT security trends, vulnerabilities, and news
  • Researching security enhancements and best practices
  • Recommending security enhancements and services
  • The candidate must be able to meet and uphold CJIS requirements.
  • Basic knowledge of Linux is a plus
  • Microsoft SC-500 certification is a plus
  • Legally authorized to work in the US without sponsorship
  • Must demonstrate a "can-do" attitude

We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
Compensation:
$70,000-$100,000
What you get:
We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment.
Overview
MOTIVATED.....make IT happen!
Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.
If you are MOTIVATED... you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at www.sentinel.com/careers.
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.
The "Know Your Rights" Poster is available here
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Sentinel EEO Policy Statement is available here.
https://www.sentinel.com/about/diversity

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