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Support Analyst Jobs in Naperville, IL (NOW HIRING)

Coinflow

Operations Support Analyst

Chicago, IL · On-site

$70K - $100K/yr

About the Role As a RevOps Analyst at Coinflow, you'll own the end-to-end deal lifecycle for our ... They enjoy improving workflows, staying organized, and supporting the sales organization behind the ...

Interactive Brokers

API Support Analyst I

Chicago, IL · On-site

$65K - $75K/yr

As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of contact for clients seeking assistance with our API products. You will handle inquiries through multiple ...

TOGA Technology

Be Seen First

Entry Level Technical Support Analyst

Naperville, IL · On-site

$16 - $18/hr

Position Summary TOGA Technology is looking for a Technical Support Analyst to support our retail SMB clients As a Technical Support Analyst, you will provide support to retail customers and business ...

TEKsystems

Desktop Support Analyst

Buffalo Grove, IL

$25 - $32/hr

Description Desktop Support / IT Helpdesk Position Overview We are seeking a Desktop Support Engineer to provide hands-on technical support for end users across a fast-paced and highly collaborative ...

TEKsystems

Desktop Support Analyst

Buffalo Grove, IL

$25 - $32/hr

Description Desktop Support / IT Helpdesk Position Overview We are seeking a Desktop Support Engineer to provide hands-on technical support for end users across a fast-paced and highly collaborative ...

TEKsystems c/o Allegis Group

IT Support Analyst

Alsip, IL · On-site

$25 - $28/hr

Description Our Client is seeking a Regional IT Support Analyst to provide hands-on end user support across North America. This role will serve as the primary point of contact for end-user computing ...

TEKsystems c/o Allegis Group

It Support Analyst

Alsip, IL · On-site

$25 - $28/hr

Description We are seeking a Regional IT Support Analyst to provide hands-on end user support across North America. This role will serve as the primary point of contact for end-user computing support ...

TEKsystems

It Support Analyst

Alsip, IL

$25 - $28/hr

Description We are seeking a Regional IT Support Analyst to provide hands-on end user support across North America. This role will serve as the primary point of contact for end-user computing support ...

TEKsystems

It Support Analyst

Alsip, IL

$25 - $28/hr

Description We are seeking a Regional IT Support Analyst to provide hands-on end user support across North America. This role will serve as the primary point of contact for end-user computing support ...

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All JobsSupport Analyst JobsSupport Analyst Jobs in Naperville, IL

Support Analyst information

See Naperville, IL salary details

$14

$31

$56

How much do support analyst jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for support analyst in Naperville, IL is $31.33, according to ZipRecruiter salary data. Most workers in this role earn between $22.07 and $37.69 per hour, depending on experience, location, and employer.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Many support analysts also receive benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA or Microsoft certifications. The role can lead to advancement into specialized IT positions or management.
More about Support Analyst jobs
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Naperville, IL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $65,163 per year, or $31.3 per hour.

Operations Support Analyst

Coinflow

Chicago, IL • On-site

$70K - $100K/yr

Full-time

Medical, Retirement

Re-posted 19 days ago

Job description

About Coinflow
Coinflow is the next-generation payment service provider revolutionizing global financial infrastructure with stablecoins, AI-driven fraud prevention, and instant settlement. Coinflow enables businesses to grow faster with instant settlement, fraud & chargeback indemnity, global pay-ins, multi-currency FX, and unified payouts. Founded in 2023, the company serves marketplaces, fintechs, remittance providers, gaming platforms, and ecommerce merchants worldwide.
Since our seed round in 2024, we've achieved 23x revenue growth and scaled to multi-billion-dollar annual transaction volume. In response to this growth, Coinflow announced a $25M Series A in October 2025-led by Pantera Capital, CMT Digital, Coinbase Ventures, Jump Crypto, and Reciprocal Ventures-accelerating our mission to power the world's fastest-moving businesses with innovative, reliable global payments.
Coinflow is proudly headquartered in Chicago, IL. Learn more at coinflow.cash.
About the Role
As a RevOps Analyst at Coinflow, you'll own the end-to-end deal lifecycle for our most strategic merchants, working directly with high-priority clients and Coinflow's C-suite. You'll be the driving force behind getting merchants live - guiding them from first conversation through successful launch, managing referral partner relationships along the way, and making sure nothing falls through the cracks. Just as importantly, you'll help build the systems and processes that let us scale, turning ad-hoc workflows into repeatable playbooks. This is a high-visibility, high-ownership role for someone who thrives on bringing structure to ambiguity and wants a seat close to the action at a fast-growing payments company.
The ideal candidate is someone who has spent 1-2 years in a Sales or SDR role and is looking to transition into a more operational, process-oriented position. They enjoy improving workflows, staying organized, and supporting the sales organization behind the scenes.
What You'll Do
  • Manage the end-to-end deal lifecycle for strategic merchants, partnering closely with high-priority clients and Coinflow leadership.
  • Own merchant onboarding for referral partnerships - managing those relationships, guiding merchants through a successful go-live, and serving as a go-to resource for referral partners' ad-hoc requests.
  • Collaborate with our Head of Partnerships to operationalize new partners and merchant onboarding - translating high-level partnership agreements into concrete onboarding workflows, standing up the processes and documentation each new partner needs, and ensuring a smooth handoff from deal signed to merchants live.
  • Drive continuous process improvements and CRM enhancements to create better onboarding experiences for customers and more efficient internal workflows. Maintain CRM integrity and ensure data stays accurate and up to date.
  • Track deal pipeline and onboarding status, surfacing risks, bottlenecks, and stalled deals to leadership with clear next steps.

Required Qualifications
  • 2-4 years of experience in FinTech, operations, sales, customer success, or a startup environment.
  • Strong communication skills for building customer relationships, with the ability to adapt in difficult or unique conversations to best support customers.
  • Exceptional organizational skills with a process-first mindset - you enjoy turning messy things orderly.
  • Comfort operating in the "gray area," defining processes where none yet exist.
  • Curiosity and resourcefulness - you're eager to tackle unfamiliar questions from customers and partners and can independently find answers.
  • An adaptable multitasker who can juggle competing priorities across departments without compromising data integrity or "source of truth" standards.

Preferred Qualifications
  • Prior client relationship or sales experience.
  • Hands-on experience with Google Apps Script, automation platforms (Make, Zapier), and CRMs (Salesforce, Attio).
  • Experience building or orchestrating agent-based workflows, and an interest in emerging AI technologies.

The base salary range for this role is $70,000 to $100,000 USD. The actual base salary offered depends on a variety of factors, including but not limited to experience, education, skills, qualifications and business needs.
In addition, the employee who fills this role will be eligible for an equity grant, allowing you to share in the long-term success of the company. You will also have access to a wide array of benefits, including health and wellness benefits, 401(k) savings plan, and flexible time off.
Join the team rewriting how money moves worldwide-and become a driving force in the $194 trillion cross-border payments market.

Apply