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Support Analyst Jobs in Illinois (NOW HIRING)

Martin Brower

Operations Support Analyst

Rosemont, IL · On-site

Support and coordinate Warehouse Management System base configuration and distribution center specific configuration as the Operations Support Analyst * Develop WMS test scripts and training scripts ...

DYOPATH

Desktop Support Analyst I

Winnetka, IL · On-site

$26/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who ...

Dlapiper

Litigation Support Analyst

Chicago, IL · Hybrid

$46.15 - $73.38/hr

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm's strategic initiatives, works with project managers and case teams on litigation matters. Assists ...

Ripple

Client Support Analyst

Chicago, IL · On-site

We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the main support contact for clients using our treasury management software. Your responsibilities involve ...

Ripple

Client Support Analyst

Chicago, IL · On-site

$92K - $110K/yr

We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the main support contact for clients using our treasury management software. Your responsibilities involve ...

DYOPATH

Desktop Support Analyst I

Winnetka, IL

$26/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who ...

DYOPATH

Desktop Support Analyst I

Winnetka, IL · On-site

$26/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who ...

Experian

Client Support Analyst

Schaumburg, IL · Remote

The Client Support Analyst (CSA) is a client-facing, multi-functional role responsible for supporting one of Experian's highest-profile partners during time-sensitive and compliance-critical year-end ...

Coinflow

Operations Support Analyst

Chicago, IL · On-site

$70K - $100K/yr

About the Role As a RevOps Analyst at Coinflow, you'll own the end-to-end deal lifecycle for our ... They enjoy improving workflows, staying organized, and supporting the sales organization behind the ...

Dexian

Trade Support Analyst

Chicago, IL · On-site

Trade Support Location: Chicago, IL Duration: 6 Months + Possible conversion • Serve as primary Middle Office resource supporting all structured lending transactions entered into by the Equities ...

Marex

Trading Support Analyst (VN3038)

Chicago, IL · On-site

$105K - $115K/yr

Role Summary A Trading Systems Support Analyst is a part of the Marex Trade Support team and is the first line of contact for all trading applications (approximately 24 total), Portfolio and TPS.

Marex

Trading Support Analyst (VN3038)

Chicago, IL · On-site

$105K - $115K/yr

Role Summary A Trading Systems Support Analyst is a part of the Marex Trade Support team and is the first line of contact for all trading applications (approximately 24 total), Portfolio and TPS.

Marex

Trading Support Analyst (VN3038)

Chicago, IL · On-site

Role Summary A Trading Systems Support Analyst is a part of the Marex Trade Support team and is the first line of contact for all trading applications (approximately 24 total), Portfolio and TPS.

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All JobsSupport Analyst JobsSupport Analyst Jobs in Illinois

Support Analyst information

See Illinois salary details

$14

$30

$54

How much do support analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for support analyst in Illinois is $30.40, according to ZipRecruiter salary data. Most workers in this role earn between $21.44 and $36.59 per hour, depending on experience, location, and employer.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Many support analysts also receive benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA or Microsoft certifications. The role can lead to advancement into specialized IT positions or management.
More about Support Analyst jobs

What cities in Illinois are hiring for Support Analyst jobs?

Cities in Illinois with the most Support Analyst job openings:

What are popular job titles related to Support Analyst jobs in IL?

For Support Analyst jobs in IL, the most frequently searched job titles are:

Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $63,239 per year, or $30.4 per hour.

Operations Support Analyst

Martin Brower

Rosemont, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Martin-Brower rating

7.7

Company rating: 7.7 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

104th of 366 rated logistics

Job description

Position Responsibilities: 

  • Assists in the delivery of new warehouse processes as part of the U.S. warehouse management system project, focusing on advance shipping notification and on-boarding training and master data set-up

  • Support and coordinate Warehouse Management System base configuration and distribution center specific configuration as the Operations Support Analyst

  • Develop WMS test scripts and training scripts for process flows, task groups, and user access, while updating warehouse layout and picking paths

  • Act as liaison to distribution and supply chain partners, initiating supply chain analytics, providing operation support to distribution centers

  • Other duties as assigned 

  • Travel is up to 90 percent

Required Education and Experience:

  • Bachelor's Degree with 2 to 4 years of related experience or High School Diploma/General Education Diploma with 5 to 7 plus years of specific experience

Benefits
At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.
Equal Opportunity Employee & Physical Demands
Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.
Background Check and Drug Screening
Offers of employment are contingent upon successful completion of a background check and drug screening.
Pay Transparency
Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.Qualifications:

Required Education and Experience:

  • Bachelor's Degree with 2 to 4 years of related experience or High School Diploma/General Education Diploma with 5 to 7 plus years of specific experience
Education:UNAVAILABLEEmployment Type: FULL_TIME

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