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Shopify Customer Success Manager Jobs in Reston, VA

Enhesa

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager partners closely with Account Management, which owns commercial negotiations, so that renewals are a natural outcome of the value delivered throughout the year. Core ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

New

Enhesa

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager partners closely with Account Management, which owns commercial negotiations, so that renewals are a natural outcome of the value delivered throughout the year. Core ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

New

Energy Exemplar

Customer Success Manager

Washington, DC · On-site +1

The Customer Success Manager will act as the primary advocate for customers, guiding them along their simulation software journey and engaging resources across Energy Exemplar to accelerate adoption ...

Goodshuffle Pro

Customer Success Manager

Washington, DC · On-site +1

About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...

SailPoint Technologies

Customer Success Manager

Washington, DC · On-site

$59K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager The SailPoint customer success team champions helping our customers get maximum value out of any SailPoint products or services, so the business gets maximum lifetime value ...

Everfox

Customer Success Manager

Herndon, VA · On-site

  • Medical

  • Retirement

  • PTO

Customer Success Manager Intelligent. Dynamic. Resilient. Everfox, formerly Forcepoint Federal, has been defending the world's most critical data and networks against the most complex cyber threats ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...

IOTAP Inc.

Customer Success Manager

Reston, VA · On-site

You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...

nitra

Customer Success Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Success Manager Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software ...

Authorium, Inc

Customer Success Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

ABOUT THE CUSTOMER SUCCESS MANAGER ROLE We are hiring a Customer Success Manager who is outcomes-driven, organized, and energized by helping customers get measurable value from a product. You will ...

Volt

Associate Customer Success Manager

Bethesda, MD · Remote

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.

Everfox

Customer Success Manager

Herndon, VA · On-site

  • Medical

  • Retirement

  • PTO

The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for building and sustaining strong relationships that drive customer satisfaction, retention, and growth. Acting as ...

iCIMS

Customer Success Manager

Washington, DC · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

Alloy

Customer Success Manager

Washington, DC · On-site

  • Retirement

  • PTO

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...

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Showing results 21-40

All JobsShopify Customer Success JobsShopify Customer Success Manager JobsShopify Customer Success Manager Jobs in Reston, VA

Shopify Customer Success Manager information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do shopify customer success manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for shopify customer success manager in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Shopify Customer Success Manager?

To thrive as a Shopify Customer Success Manager, you need a strong understanding of e-commerce best practices, account management experience, and knowledge of the Shopify platform. Familiarity with customer relationship management (CRM) tools, support ticketing systems, and analytics dashboards is typically required. Exceptional communication, problem-solving, and relationship-building skills help you stand out in supporting and retaining clients. These combined skills are crucial for driving customer satisfaction, resolving issues efficiently, and ensuring clients maximize the value of Shopify’s solutions.

What does a Shopify Customer Success Manager do?

A Shopify Customer Success Manager (CSM) is responsible for helping merchants maximize the value of the Shopify platform. They serve as a main point of contact for merchants, providing onboarding assistance, proactive support, and strategic guidance to help businesses grow. CSMs work to understand each client's unique goals and challenges, ensuring satisfaction and long-term retention. They may also coordinate with technical and support teams to resolve issues and recommend best practices for using Shopify's features.

How much do Shopify customer success managers make?

Shopify Customer Success Managers typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. Salaries may also include bonuses or commissions based on performance and client retention.

How does a Shopify Customer Success Manager typically collaborate with other teams to enhance the merchant experience?

Shopify Customer Success Managers regularly work cross-functionally with sales, product, and support teams to ensure merchants receive comprehensive guidance and solutions. They relay merchant feedback to product teams to help prioritize feature updates and improvements, and coordinate with sales to identify upsell opportunities that align with the merchant's growth goals. This collaborative approach ensures that merchants benefit from a seamless experience and that their evolving needs are addressed promptly. Strong communication and teamwork skills are essential for success in this role.

What is the difference between Shopify Customer Success Manager vs Shopify Account Manager?

AspectShopify Customer Success ManagerShopify Account Manager
Primary FocusEnsuring customer satisfaction, onboarding, and retentionManaging client accounts, upselling, and renewals
Work EnvironmentCustomer support teams, onboarding processesSales teams, client relationship management
Required SkillsCustomer service, communication, product knowledgeSales, negotiation, relationship building

The Shopify Customer Success Manager primarily focuses on onboarding, supporting, and retaining customers to ensure their success with Shopify. In contrast, the Shopify Account Manager emphasizes managing existing client accounts, driving sales, and renewals. While both roles require strong communication skills and industry knowledge, the Customer Success Manager is more customer support-oriented, whereas the Account Manager leans toward sales and account growth.

What are popular job titles related to Shopify Customer Success Manager jobs in Reston, VA? For Shopify Customer Success Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Shopify Customer Success Manager jobs in Reston, VA look for? The top searched job categories for Shopify Customer Success Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Shopify Customer Success Manager jobs? Cities near Reston, VA with the most Shopify Customer Success Manager job openings:
Shopify Customer Success Manager jobs near you

Customer Success Manager

Enhesa

Washington, DC • On-site

Other

Re-posted 15 days ago

Job description

Who We Are:
Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow to create a more sustainable future - positively impacting our environment, our health, our safety, and our future. Navigating the fast-changing compliance and sustainability landscapes, we help them understand not just what they should do (first) but also how to do it. Both in their unique business and anywhere in the world. Now and in the future.
Our Mission:
  • Identify EHS requirements for the industry
  • Provide EHS compliance tools to companies
  • Advise companies in developing and implementing corporate EHS strategies
Enhesa's core clients include Fortune 500 multinational companies. For more information, visit www.enhesa.com
As part of our highly dynamic team, we offer:
  • A competitive salary package & benefits with a flexible home-working policy
  • Work/life balance and a fast-paced and driven environment
  • Accountability and pride for your projects
Position Description
The Customer Success Manager owns the post-sale customer journey for a portfolio of Enhesa customers, from onboarding through ongoing adoption and value realization. Ensuring every customer is successfully onboarded, actively using the products and services they've purchased, and achieving measurable outcomes against their compliance and sustainability objectives. Acting as a trusted advisor and the customer's advocate within Enhesa, the Customer Success Manager drives product and feature adoption, deepens usage across the customer's organization, and builds the value story that protects and grows the relationship over time. Success in this role is measured by gross revenue retention (GRR), product adoption and usage, account health, and customer satisfaction. The Customer Success Manager partners closely with Account Management, which owns commercial negotiations, so that renewals are a natural outcome of the value delivered throughout the year.
Core Responsibilities
  • Onboarding new customers:
    • Owning and project-managing the onboarding of new customers to Enhesa products and services, ensuring a structured, on-time launch and a fast time to first value.
    • Setting up customers for success from day one: confirming goals and success criteria, configuring the engagement plan, and introducing key resources such as the Enhesa portal and Enhesa Academy.
    • Facilitating communication between the customer and Enhesa's Support Services (Client Services, Expert Services, etc.) throughout onboarding.
  • Driving product and feature adoption:
    • Monitoring product usage and adoption data to understand how each customer is engaging with their subscription, and acting proactively when usage dips or plateaus.
    • Building and executing adoption plans that connect Enhesa's products and features to the customer's workflows and objectives.
    • Promoting awareness and uptake of new features, content, and product releases across the customer's user base.
  • Delivering trainings and enablement:
    • Delivering product trainings, refreshers, and enablement sessions for new and existing users, including sessions tailored to new stakeholders joining the account.
    • Leveraging and promoting Enhesa Academy and self-service resources to scale customer education.
  • Expanding usage across the customer's organization:
    • Identifying opportunities to broaden usage into new teams, sites, functions, and use cases within existing entitlements.
    • Spotting expansion signals (new jurisdictions, products, or services the customer would benefit from) and partnering with Account Management to pursue them.
  • Leading quarterly business reviews (QBRs)
  • Tracking and monitoring account health:
    • Maintaining an account health score for every customer in the assigned portfolio, built on leading indicators such as product usage and adoption trends, engagement with trainings and QBRs, support ticket activity, stakeholder changes, and sentiment.
    • Reviewing account health on a regular cadence and keeping health status, risk flags, and next actions current in internal systems so leadership has an accurate, real-time view of the portfolio.
  • Preventing churn through early risk identification:
    • Identifying early warning signs of risk (declining usage, champion departure, low engagement, unresolved issues, organizational change) well before the renewal window.
    • Building and executing risk mitigation and save plans in partnership with Account Management, Support, and Expert Services, and escalating internally when needed to protect gross revenue retention (GRR).
    • Re-engaging at-risk customers through targeted outreach, re-onboarding, retraining, and value realignment against their original objectives.
  • Managing customer relationships, retention, and advocacy:
    • Building relationships with key customer personnel, decision-makers, and stakeholders, and acting as the customer's central point of contact and internal advocate.
    • Capturing, reporting, and acting on customer feedback and voice-of-customer insights, and driving customer satisfaction and loyalty.
    • Supporting renewal readiness by equipping Account Management with the adoption and value evidence needed for a successful renewal.
  • Collaborating cross-functionally:
    • Acting as a liaison between the customer and Enhesa, mitigating customer crisis situations by delegating and communicating internally with Enhesa Support teams while maintaining clear communication with the customer.
    • Representing the voice of the customer in cross-functional sounding boards and projects, and sharing adoption insights that inform product and go-to-market decisions.
  • Supporting the team internally:
    • Assisting other Customer Success Managers with personal development, training, onboarding, learning internal tools and navigating the proper channels internally.
Experience
  • Bachelor's degree in Business, Communications, Marketing or a similar field of study from an accredited university is required.
  • Experience:
    • 3-5 years of demonstrated experience in customer success, account management, or a related post-sale customer-facing role in a Business-to-Business environment in the Software, software as a service (SaaS), IT, insurance, engineering, financial services or consultancy industry.
    • Experience running structured onboarding, adoption, and training programs for enterprise customers.
  • Demonstrated ability to drive retention, adoption, and customer satisfaction across a portfolio of accounts.
  • Data fluency. Comfort using product usage and adoption analytics to prioritize outreach and tell a value story.
  • Strong presentation and training delivery skills, in both live and virtual settings.
  • Solid project management/cross-functional collaboration.
  • Solid problem-solving and customer relationship management (CRM) skills. Experience with tools such as Salesforce, Pendo, Gong, and Zendesk is an asset.
  • Team player. Ability to work on a team in a collaborative environment, sharing information and best practices.
  • Fluency in English. Other languages are an asset.
  • Proficiency in Microsoft Office Suite 365.

Salary Range
$80,000-$90,000 USD
If you are ready to join our journey, please apply!
Equal Opportunity Employer
Enhesa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.

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