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Shopify Customer Success Manager Jobs in Reston, VA

Alloy.ai

Customer Success Manager

Washington, DC · On-site

  • Retirement

  • PTO

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...

Volt

Associate Customer Success Manager

Bethesda, MD · On-site +1

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.

Meltwater

Customer Success Manager II

Washington, DC · On-site

$80K - $107K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Customer Success Manager What We're Looking For: Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our ...

Alloy.ai

Customer Success Manager

Washington, DC

$97K - $135K/yr

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...

Volt

Associate Customer Success Manager

Bethesda, MD · Remote

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.

MicroStrategy

Customer Success Manager

Mclean, VA · On-site

Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You ...

nitra

Customer Success Manager

Washington, DC · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...

MicroStrategy

Customer Success Manager

Falls Church, VA · On-site

Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You ...

nitra

Customer Success Manager

Washington, DC · Hybrid

A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...

SalesApe.ai

Customer Success Manager

Washington, DC · On-site

Role Overview SalesAPE.ai is looking for a commercially sharp Customer Success Manager to own long-term relationships with our growing portfolio of SMB clients. Post-onboarding, you'll be the person ...

SHI GmbH

Customer Success Manager - VMware

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

PROVE

Customer Success Manager, Enterprise

Washington, DC · On-site

$100K - $110K/yr

  • Medical

  • Retirement

  • PTO

Customer Success Manager, Enterprise The Customer Success Manager oversees the customer retention process by acting as a customer advocate within the organization and streamlining the customer ...

Famly

US Customer Success Manager

Arlington, VA · On-site

$67K - $73K/yr

  • Medical

  • Retirement

We're looking for a Customer Success Manager to own and grow relationships with a portfolio of Famly's US customers, from onboarding through renewal and everything in between. About Famly We're on a ...

Meltwater

Customer Success Manager II

Washington, DC · On-site +1

$80K - $107K/yr

  • Medical

  • Dental

  • Vision

  • PTO

As a Customer Success Manager , your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. At Meltwater, we ...

Famly

US Customer Success Manager

Arlington, VA · On-site

$73K/yr

  • Medical

  • Retirement

We're looking for a Customer Success Manager to own and grow relationships with a portfolio of Famly's US customers, from onboarding through renewal and everything in between. About Famly We're on a ...

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All JobsShopify Customer Success JobsShopify Customer Success Manager JobsShopify Customer Success Manager Jobs in Reston, VA

Shopify Customer Success Manager information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do shopify customer success manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for shopify customer success manager in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Shopify Customer Success Manager?

To thrive as a Shopify Customer Success Manager, you need a strong understanding of e-commerce best practices, account management experience, and knowledge of the Shopify platform. Familiarity with customer relationship management (CRM) tools, support ticketing systems, and analytics dashboards is typically required. Exceptional communication, problem-solving, and relationship-building skills help you stand out in supporting and retaining clients. These combined skills are crucial for driving customer satisfaction, resolving issues efficiently, and ensuring clients maximize the value of Shopify’s solutions.

What does a Shopify Customer Success Manager do?

A Shopify Customer Success Manager (CSM) is responsible for helping merchants maximize the value of the Shopify platform. They serve as a main point of contact for merchants, providing onboarding assistance, proactive support, and strategic guidance to help businesses grow. CSMs work to understand each client's unique goals and challenges, ensuring satisfaction and long-term retention. They may also coordinate with technical and support teams to resolve issues and recommend best practices for using Shopify's features.

How much do Shopify customer success managers make?

Shopify Customer Success Managers typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. Salaries may also include bonuses or commissions based on performance and client retention.

How does a Shopify Customer Success Manager typically collaborate with other teams to enhance the merchant experience?

Shopify Customer Success Managers regularly work cross-functionally with sales, product, and support teams to ensure merchants receive comprehensive guidance and solutions. They relay merchant feedback to product teams to help prioritize feature updates and improvements, and coordinate with sales to identify upsell opportunities that align with the merchant's growth goals. This collaborative approach ensures that merchants benefit from a seamless experience and that their evolving needs are addressed promptly. Strong communication and teamwork skills are essential for success in this role.

What is the difference between Shopify Customer Success Manager vs Shopify Account Manager?

AspectShopify Customer Success ManagerShopify Account Manager
Primary FocusEnsuring customer satisfaction, onboarding, and retentionManaging client accounts, upselling, and renewals
Work EnvironmentCustomer support teams, onboarding processesSales teams, client relationship management
Required SkillsCustomer service, communication, product knowledgeSales, negotiation, relationship building

The Shopify Customer Success Manager primarily focuses on onboarding, supporting, and retaining customers to ensure their success with Shopify. In contrast, the Shopify Account Manager emphasizes managing existing client accounts, driving sales, and renewals. While both roles require strong communication skills and industry knowledge, the Customer Success Manager is more customer support-oriented, whereas the Account Manager leans toward sales and account growth.

What are popular job titles related to Shopify Customer Success Manager jobs in Reston, VA? For Shopify Customer Success Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Shopify Customer Success Manager jobs in Reston, VA look for? The top searched job categories for Shopify Customer Success Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Shopify Customer Success Manager jobs? Cities near Reston, VA with the most Shopify Customer Success Manager job openings:
Shopify Customer Success Manager jobs near you

Customer Success Manager

Alloy.ai

Washington, DC • On-site

Full-time

Retirement, PTO

Re-posted yesterday

Job description

 
About Alloy.ai
 

Alloy.ai is the Commerce Intelligence System for consumer brands. We unify data from 500+ sources - ERPs, retailers, ecommerce platforms, and distributors - into a single source of truth your team can bet their P&L on. Our proprietary commerce logic and AI Agents translate fragmented data into clear demand signals and prepare execution-ready actions - automatically. Sales and Supply Chain teams at brands like Liquid I.V., Crayola, and Valvoline use Alloy.ai to capture every revenue window, protect margins, and keep products on the shelf. From signal to action. Instantly.

Alloy.ai is a fast-growing, well-funded startup with an expanding presence across the world. Our team hails from successful startups, leading tech companies and Fortune 100 enterprises. We believe deeply in fostering individual ownership, iterating to excellence, focusing on what matters, communicating openly & respectfully, and supporting one another. 

We encourage people of all backgrounds to apply. Alloy.ai is committed to creating an inclusive culture, and we celebrate diversity of all kinds.


About the Role 

We are growing our Client Solutions team to support and expand Alloy's Mid-Market and Enterprise customer segments. These customers represent a critical part of our business, requiring both scalable execution and high-impact, value-driven engagement.

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how we scale Customer Success across the company. You will understand their needs and priorities, translate them into attainable objectives and successfully execute against them. You'll engage with a diverse set of customer challenges, gaining hands-on experience in demand-side analytics and helping customers drive measurable outcomes with their retail partners. You'll help us build a deep understanding of key metrics used by different retailers and trade partners across the supply chain and with this knowledge, and  drive increased profitability for our customers with their ability to make faster and more informed decisions.

At Alloy, we value our customers above everything else. We believe that the success of the companies we work with, and of the individuals within them, is perhaps the single most important and valuable indicator of our product's performance and our own potential.  Every part of the organization works toward this objective, and Client Solutions takes the lead.

The knowledge you accumulate as you interact with customers will be foundational to influencing Alloy's product roadmap, value statement, and market positioning.

About You 

You thrive in a small team where you can make a big impact. You are confident in your toolkit and experience, but you also love to pick up new skills and knowledge.

You are a fast learner, ready to prove yourself in a challenging role with the expectation that you will rapidly pick up increased responsibilities.

You have an innate drive to be successful. You want to take initiative, tackle new obstacles and solve problems we have not encountered before. Each problem you solve will leave a mark, shaping the future of our company's strategy.

You don't shy away from even the most challenging problems and are relentless in always looking for better solutions. You pursue your personal objectives, but you are also comfortable working with an engineering-oriented team towards common goals. When you know a better way, you voice your opinion.

You are naturally drawn to analytical work but also think strategically and foster relationships. You can naturally switch between detail-oriented execution, communication with all involved parties, and prioritization based on added value. You love developing processes and playbooks that not only scale operations but drive additional value. 

You think big and want to change the way an entire industry operates.


What You Will Do
  • Manage a portfolio of 15-30 SMB/Mid-Market customers (<$500M in revenue), serving as the primary point of contact from onboarding through renewal and growth. You will own a book of business from rapidly growing DTC brands to large corporations.
  • Support executive stakeholders (VP to C-level) to achieve fast, measurable outcomes with Alloy.ai through scalable, value-driven engagements.
  • Monitor account health, manage by exception, and focus efforts where they will have the highest impact.
  • Drive retention and expansion through business value reviews, renewals, and growth-focused conversations.
  • Conduct and deliver analysis in Alloy, helping customers turn insights into repeatable, automated processes.
  • Identify and cultivate customer advocates, partnering with Marketing to capture success stories, case studies, and references.
  • Improve processes, playbooks, and tooling to support scaled customer management without sacrificing quality.
  • Collaborate on building training programs, including self-serve onboarding and education to reduce manual support needs.
  • Act as the voice of the customer, gathering feedback and translating it into actionable requests for Product and Engineering.
What We Are Looking For
  • 2+ years of experience in SaaS Customer Success, consulting, or other analytical, client-facing roles.
  • Strong analytical and problem-solving skills, with the ability to link technical details to business outcomes.
  • Proven project management abilities with excellent organization, follow-through, and work ethic.
  • Comfortable managing multiple customer journeys at once, with a focus on scalable success and driving business results.
  • Skilled at quickly diagnosing customer issues, resolving them efficiently, and returning to broader portfolio management.
  • Passionate about improving processes and workflows to create repeatable customer success models.
  • Strong relationship-building skills across various personas, from day-to-day users to executive sponsors.
  • Experience managing renewals and expansions, ideally at scale.
  • An ownership mindset demonstrating drive, initiative, energy and a sense of urgency.
  • Nice to have: CPG or supply chain experience, customer journey mapping, or process improvement expertise.
$97,000 - $135,000 a year

This role is a hybrid based in Washington, D.C. Hybrid is defined by our company as 3+ days/week in the office when not on vacation. Remote employees will not be considered for this role. 

Benefits of Joining Alloy 

  • Flexible PTO - We trust our team to take the time they need to recharge and perform at their best

  • 401(k) Matching Program - Helping you invest in your long-term financial future

  • Weekly Team Lunches - Regular opportunities to connect, collaborate, and build relationships across the team

  • Professional Development Budget - Dedicated resources to support your growth, whether through courses, certifications, or other learning opportunities

  • Monthly Transit Reimbursement - Covering your commute to make getting to the office seamless and stress-free

  • Paid Parental Leave - Dedicated time off to focus on your family during one of life's most important transitions

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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