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Services Manager Jobs (NOW HIRING)

Opal

Guest Services Manager

Delray Beach, FL · On-site

The Guest Services Manager will assist in leading the Front Office team; he or she will be required to oversee Front Desk operations, PBX and will work with the concierge, Bellman & Valet Team. This ...

Meow Wolf

Guest Services Manager

California, MD · On-site

$78K - $88K/yr

The Guest Services Manager is responsible for ensuring the daily operating goals and standards of the Guest Services team are communicated and implemented. The Guest Services Manager embodies the ...

Meals on Wheels of Rockingham County

Be Seen First

Client Services Manager

Brentwood, NH · On-site

$20.05/hr

Client Services Manager - Meals on Wheels Rockingham County, NH | Full-Time | Nonprofit Mission-Driven Role Help seniors remain independent in their homes while ensuring critical services run ...

HRI Hospitality

The Guest Services Manager is responsible for overseeing the daily operations of the Front Office to ensure exceptional guest experiences, efficient processes, and consistent adherence to company and ...

GardaWorld

Client Services Manager

Savannah, GA · On-site

$70K/yr

Join GardaWorld as a Security Client Services Manager - Where Service Excellence Meets Impact! As a Security Client Services Manager, you'll be the trusted link between our clients and our ...

GardaWorld

Client Services Manager

Lexington, KY · On-site

$55K/yr

Join GardaWorld as a Security Client Services Manager - Where Service Excellence Meets Impact! As a Security Client Services Manager, you'll be the trusted link between our clients and our ...

Hammer Residences

Health Services Manager

Wayzata, MN · On-site

$75K - $85K/yr

Health Services Manager Department: Program Services: Health Services Grade Range/Job Status: Full Time/Exempt-Salaried Reporting Relationship: Senior Director of Program Services Supervisory ...

STI

Administrative Services Manager

Cookeville, TN · On-site

Administrative Services Manager Location: Cookeville, TN Duration: 12+ Months Proficiency with reviewing, updating, and maintaining spreadsheets, presentation software and working efficiently in ...

Family First, Inc.

Partner Services Manager

Tampa, FL · On-site

Partner Services Manager Why This Role Matters Our mission at Family First is to provide parenting, marriage, and relational truth that helps people love their family well and gives them greater hope ...

Southall

Event Services Manager

Franklin, TN · On-site

Event Services Manager Reports To: Director of Catering Classification: Salaried Exempt Southall is a premier destination bringing nature, produce and people together in a powerful and unique way.

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Services Manager information

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$27.5K

$81.7K

$137.5K

How much do services manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for services manager in the United States is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a services manager?

Services Managers are professionals responsible for overseeing the delivery, quality, and efficiency of services provided by a company or organization. They manage teams, coordinate operations, and ensure customer satisfaction by maintaining high service standards. Their role often includes setting goals, monitoring performance, resolving issues, and implementing improvements to optimize service delivery and client experience.

What are the key skills and qualifications needed to thrive as a services manager?

To thrive as a Services Manager, you need expertise in operations management, customer service, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, scheduling software, and industry-specific tools is typically required. Strong communication, problem-solving, and organizational skills help you motivate teams and resolve client issues effectively. These abilities are crucial for ensuring service quality, client satisfaction, and efficient team performance in a competitive environment.

How does a services manager typically collaborate with other departments to ensure seamless client experiences?

As a Services Manager, collaboration with other departments—such as sales, operations, and customer support—is a key part of the role. You’ll regularly coordinate with these teams to align on client expectations, resolve issues efficiently, and implement service improvements. Effective communication and cross-functional meetings are often used to share updates and address challenges proactively. This collaborative environment helps ensure that the client receives consistent, high-quality service throughout their engagement with the company.

What is the difference between Services Manager vs Customer Service Supervisor?

AspectServices ManagerCustomer Service Supervisor
Required CredentialsBachelor's degree in business, management, or related field; experience in service deliveryHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOversees multiple service teams, manages operations, and develops strategiesSupervises customer service staff, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in service industries like IT, healthcare, and hospitalityFound in retail, call centers, and hospitality sectors

The Services Manager typically has a broader strategic role, overseeing multiple teams and service processes, while the Customer Service Supervisor focuses on direct team supervision and customer interactions. Both roles require strong communication skills, but the Services Manager often requires more management experience and higher education credentials.

Is a services manager a stressful job?

A services manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing teams, and meeting performance targets. The level of stress varies depending on the industry, company size, and individual workload, but strong organizational and communication skills help manage job pressures effectively.
More about Services Manager jobs

What cities are hiring for Services Manager jobs?

Cities with the most Services Manager job openings:

What are the most commonly searched types of Services jobs?

The most popular types of Services jobs are:

What states have the most Services Manager jobs?

States with the most job openings for Services Manager jobs include:

Services Manager jobs near you
Infographic showing various Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $81,677 per year, or $39.3 per hour.

Guest Services Manager

Opal

Delray Beach, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 29 days ago

Job description

Opal Grand Oceanfront Resort & Spa is a 5-Diamond Luxury Resort located in the heart of Delray Beach overlooking the sunny waters of the Atlantic. We are looking to add an enthusiastic, upbeat, results driven Guest Services Manager to our Guest Services team. This is a great opportunity to be a part of an organization that believes our team members and overall guest satisfaction.
The Guest Services Manager will assist in leading the Front Office team; he or she will be required to oversee Front Desk operations, PBX and will work with the concierge, Bellman & Valet Team.
This position reports directly to the Front Office Manager and requires a strong attention to detail and the ability to effectively handle guests, other departments and team members.
GUEST SERVICES MANAGER JOB RESPONSIBILITIES:
  • Welcomes and completes established check-in/check-out procedures for arriving guests on a daily basis in order to ensure guests are satisfied and in rooms as requested/reserved.
  • Answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Communicates effectively both orally and in writing to provide clear direction to staff.
  • Maintains good customer relations by staying well-informed of all in-house and area functions in order to answer questions and concerns timely and with knowledgeable responses in person and on telephone.
  • Controls cash transactions at the Front Desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Maintains a friendly, cheerful and courteous demeanor at all times
  • Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
  • Develop employee morale and ensure training of Front Office personnel.
  • Maximize room revenue and occupancy by reviewing status daily. Monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, etc.
  • Participate in required MOD program as scheduled and complete checklist during most nights and weekends.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. .
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
  • Focus the Guest Services Department on their role in contributing to the guest satisfaction Scores
  • Monitor all V.I.P.'s, special guests and requests and follow SOP's.
  • Review Front Office log book and Service Recovery log on a daily basis.
  • Be familiar with all corporate/sales sponsored programs, special promotions and offers, and arriving V.I.P.'s, on a daily basis
  • Performs other duties as assigned, requested or deemed necessary by management

GUEST SERVICES MANAGER QUALIFICATIONS:
  • High School Diploma/GED required; additional education preferred
  • Previous experience in supervisory role in front office luxury resort required
  • Must be able to work weekends, evenings and holidays
  • Exceptional interpersonal skills
  • Written and verbal communication skills
  • Good time management and organizational skills
  • Conflict resolution experience
  • Patience and good listening skills

BENEFITS
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401(k)
  • Complimentary associate parking
  • Complimentary shift meal
  • 25% Discount in Resort outlets
  • Team Member discount at Resorts within the Collection
  • Friends and Family Discount

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

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