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Service Operations Manager Jobs in Springfield, MO

SSA Group

Food Service - Associate

Springfield, MO · On-site

$12.75 - $16.50/hr

Food Service Supervisor (if applicable) and/or Food Service Operations Manager(s) Responsibilities * Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest ...

417 Magazine

Operations Coordinator

Springfield, MO · On-site

PRIMARY PURPOSE OF THE ROLE The Operations Coordinator owns the day-to-day execution across office ... Experience in customer service and office management * 3-5 years work experience Evaluations and ...

KNAPP

Manager Site Operations

Brookline, MO · On-site

Provide excellent customer service to strengthen Knapp's reputation * Provide value that our ... Liaise with the Customer's Operations Shift Managers & supplier's First Line Managers to ensure a ...

Select Medical

Food Service Manager

Ozark, MO

Join a team of over 44,000 committed to providing exceptional patient care The Food Service Manager coordinates the operations of the Food Service department to promote optimal patient care while ...

SPRINGFIELD VILLA

Dietary Manager

Springfield, MO

Manage daily food service operations in our facility * Recruit, hire, and train new staff members * Instruct staff on how to prepare the meals * Maintain the inventory of our kitchens * Work within a ...

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All JobsService Operations Manager JobsService Operations Manager Jobs in Springfield, MO

Service Operations Manager information

See Springfield, MO salary details

$30.3K

$67.1K

$111.7K

How much do service operations manager jobs pay per year?

As of Jun 23, 2026, the average yearly pay for service operations manager in Springfield, MO is $67,060.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,200.00 and $81,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is the salary of an operations manager?

The salary of a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service operations. Understanding and balancing these P's is essential for effective service delivery and operational success.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

How much should an operations manager get paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles with additional responsibilities or certifications can earn higher compensation, and benefits often include bonuses and performance incentives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are popular job titles related to Service Operations Manager jobs in Springfield, MO? For Service Operations Manager jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Springfield, MO look for? The top searched job categories for Service Operations Manager jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Service Operations Manager jobs? Cities near Springfield, MO with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Springfield, MO as of June 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 97% In-person, and 3% Hybrid job distribution, with an average salary of $67,060 per year, or $32.2 per hour.
DFS Operations Manager- Kansas City

DFS Operations Manager- Kansas City

Temco Logistics

Strafford, MO • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Temco Logistics rating

6.9

Company rating: 6.9 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

36th of 62 rated delivery companies

Job description

Are you someone who thrives in fast-paced environments, loves turning chaos into clarity, and enjoys leading teams to win every single day?
As an Operations Manager, you'll play a critical role in keeping our daily operations running efficiently while supporting our drivers, office teams, and customers. You'll partner closely with the General Manager and leadership team to ensure service excellence, compliance, and a great employee experience.
  • Schedule: Monday - Saturday (4:30AM Start time)
  • Role requires obtaining a DOT Medical Card
  • DFS: Direct from Store (OMs drive to support teams and development)

What You'll Be Responsible For
Day-to-Day Operations
  • Keep a pulse on on-road operations, monitoring routes, exceptions, and service performance throughout the day
  • Support driver teams and customer service by troubleshooting issues, managing calls, and resolving delivery exceptions
  • Ensure manifests, routing, dispatch, and check-ins are accurate, compliant, and on time
  • Partner with the Router to optimize routes while staying within DOT regulations
  • Review exceptions (reschedules, refunds, cancellations) and ensure everything is staged, labeled, and ready

People Leadership
  • Train, onboard, and support drivers and technicians so everyone understands the "why" behind the process
  • Manage driver schedules based on forecasts and hours budgets
  • Conduct performance reviews, provide feedback, and collaborate with HR on engagement and accountability
  • Help build a culture where employees feel supported, informed, and set up for success

Process & Compliance
  • Review payroll for accuracy and resolve discrepancies
  • Ensure full compliance with check-in procedures, MARS cases, claims, and documentation
  • Investigate freight and Sedgwick claims and drive timely resolution
  • Maintain a clean, organized flow of paperwork, rosters, and daily recap reporting

Inventory & Facility Support
  • Order office supplies, uniforms, and parts as needed
  • Oversee inbound/outbound staging from Home Depot locations for seamless dispatch

Who You'll Collaborate With
  • General Manager & Leadership Team - strategic planning and execution
  • Router - daily dispatch and service optimization
  • Recruiting & HR - staffing, engagement, development
  • Safety, Training & OpEx Teams - continuous improvement and onboarding

What We're Looking For
  • Strong operational leadership experience
  • Proven ability to multitask, prioritize, and problem-solve
  • Comfortable using data and metrics to drive decisions
  • A people-first mindset with a passion for teamwork and accountability

Why Join Us?
Because what you do matters. Every route you optimize, every team member you support, and every customer experience you have plays a role in our success. If you're ready to lead, influence, and make an impact-we'd love to have you on our team.
Temco Logistics is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

What Temco Logistics employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Temco Logistics

Sourced by ZipRecruiter

Temco Logistics is a premier, white glove solutions provider delivering and installing home goods since 1968. Headquartered in Pomona, California, the company has fulfilled millions of residential and commercial deliveries for some of America’s largest retailers. Focusing on big and bulky products, Temco prides itself on elevating the final-mile delivery experience for its customers.

Industry

Transportation and warehousing

Company size

11 - 50 Employees

Headquarters location

Pomona, CA, US

Year founded

1968

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