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Service Operations Manager Jobs in Springfield, MO

KNAPP

Manager Site Operations

Brookline, MO · On-site

Provide excellent customer service to strengthen Knapp's reputation * Provide value that our ... Liaise with the Customer's Operations Shift Managers & supplier's First Line Managers to ensure a ...

Romanoff

CSR - Flooring (SPRINGFIELD, MO)

Ozark, MO · On-site

$14.25 - $19.50/hr

The position reports to a Site Operations Manager (SOM). ESSENTIAL FUNCTIONS: * Monitor flooring ... Provide customer service assistance to local site operations manager and customers. Take ...

SPRINGFIELD VILLA

Dietary Manager

Springfield, MO · On-site

Manage daily food service operations in our facility * Recruit, hire, and train new staff members * Instruct staff on how to prepare the meals * Maintain the inventory of our kitchens * Work within a ...

SPRINGFIELD VILLA

Dietary Manager

Springfield, MO

Manage daily food service operations in our facility * Recruit, hire, and train new staff members * Instruct staff on how to prepare the meals * Maintain the inventory of our kitchens * Work within a ...

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Service Operations Manager information

See Springfield, MO salary details

$32.3K

$71.5K

$119.2K

How much do service operations manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for service operations manager in Springfield, MO is $71,538.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,600.00 and $86,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is an operations manager paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger organizations or specialized sectors.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service and manufacturing environments. Understanding these components is essential for a Service Operations Manager to ensure smooth operations and customer satisfaction.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

What should an operations manager be paid?

The salary for a Service Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as certifications, team size, and company size can influence compensation levels.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are popular job titles related to Service Operations Manager jobs in Springfield, MO? For Service Operations Manager jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Springfield, MO look for? The top searched job categories for Service Operations Manager jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Service Operations Manager jobs? Cities near Springfield, MO with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Operations Supervisor

Operations Supervisor

Commercial Metals Company

Springfield, MO

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Commercial Metals Company rating

7.4

Company rating: 7.4 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

286th of 527 rated manufacturers

Job description

it's what's inside that counts

_______________________________

There's more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it's the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:

  • Day 1 Benefits Coverage with low cost Medical, Vision, Dental
  • Day 1 Paid-time Off and Vacation
  • 4.5% Company Match 401(k) plan
  • $500 Annual Company-paid Lifestyle Benefit
  • Competitive Compensation and Bonuses
  • Company-paid Life and Disability Insurance
  • Employee Stock Purchase Plan
  • Training and Advancement Opportunities
Why This Job

CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you'll get the training and support from your team that you need to excel in your role and reach your full potential.

What You'll Do
  • Supervises activities of Plant including shipping, receiving, operations, safety and environmental
  • Assists in the control of inventory dollars and tons by meeting inventory turn standards set forth by the company
  • Assists Operations Manager in maintaining an accurate inventory with no losses due to fraud, poor quality control, poor operational or accounting practices
  • Must collaborate with Operations Manager and Plant Manager to ensure successful accomplishment of plant goals
  • Must be able to maintain and be familiar with safety and environmental concerns
What You'll Need
  • Must be able to put team goals ahead of individual goals
  • Customer Service focused
  • Entrepreneurial attitude
  • Able to clearly communicate expectations, issues and feedback
  • Able to multitask and handle stress in a highly productive environment
  • Participates in the CMC Safety Programs and proactively upholds the CMC Safety Culture
  • Must be able to problem solve in all areas of plant
  • Sets high standards for self and others
  • Must have an ability to ensure the safety of both the individual and customers is protected at all times
  • Exceptional leadership and team building skills
  • Demonstrated ability to assist in the manufacturing of quality products that consistently meet or exceed consumer receiving specifications
Your Education
  • High School Diploma or GED required
  • Bachelor's degree preferred

We are CMC, a Fortune 500 company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We've built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years - and we're just getting started.

If you're ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you're ready to join CMC. Apply today and start moving your career - and our world - forward. Let's build a better world!

CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.

From Fortune Magazine. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

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