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Service Operations Manager Jobs in Rolla, MO (NOW HIRING)

MARIES MANOR

Dietary Manager

Vienna, MO

Manage daily food service operations in our facility * Recruit, hire, and train new staff members * Instruct staff on how to prepare the meals * Maintain the inventory of our kitchens * Work within a ...

KVC Health Systems

Healthcare Dietary Cook

Saint James, MO · On-site

$15 - $17/hr

... management, receiving deliveries, and stock rotation * Support meal service operations for residents, staff, and special events as needed * Maintain accurate food storage, labeling, and sanitation ...

Fresenius Medical Care

Biomedical Technician

Rolla, MO · On-site

$24.75 - $33/hr

... Operations Manager, and Senior Director Technical Services, overseen by a Vice President of Technical Services and supported by Corporate Biomedical Support Managers. Our culture: We believe our ...

Imperial

Senior Customer Service Manager

Bourbon, MO · On-site

$17.75 - $24.25/hr

The Sr. Customer Service Manager leads and develops a high-performing customer service team while ... Continuously improve performance metrics, reporting, and operational tools to enhance both customer ...

bru

Branch Manager - 297

Rolla, MO

As a Branch Manager , you will be at the center of company operations and expected to lead and ... service or collections related industries * Must have a valid drivers' license with reliable ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Rolla, MO

Service Operations Manager information

See Rolla, MO salary details

$34.9K

$77.3K

$128.8K

How much do service operations manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for service operations manager in Rolla, MO is $77,319.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $93,900.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What job categories do people searching Service Operations Manager jobs in Rolla, MO look for?

The top searched job categories for Service Operations Manager jobs in Rolla, MO are:

What cities near Rolla, MO are hiring for Service Operations Manager jobs?

Cities near Rolla, MO with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Rolla, MO as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $77,319 per year, or $37.2 per hour.

Director of Customer Service - State Farm Agent Team Member

Carey Heitman - State Farm Agent

Saint Robert, MO • On-site

$32K - $42K/yr

Full-time

Re-posted 15 days ago

Job description

Benefits:
  • Profit sharing
  • Bonus based on performance
  • Competitive salary

You May Be a Great Fit as a Director of Customer Service at Carey Heitman - State Farm Agent if: 
  • You’re the person people call first when life goes sideways - calm, steady, and ready to help.
  • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
  • You’re a natural relationship-builder who earns trust quickly and keeps it.
  • You listen first, then guide, making customers feel understood while confidently recommending solutions.
  • You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: St.Robert, MO 65584
At Carey Heitman - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.
Responsibilities
  • Lead and manage daily customer service operations.
  • Train and support team members to achieve service standards.
  • Monitor performance metrics and identify areas for improvement.
  • Coordinate communication between team members and customers.
  • Assist with policy inquiries, billing coordination, and issue resolution.
Qualifications
  • Leadership or supervisory experience preferred.
  • Strong communication and time management skills.
  • Ability to motivate and support team development.
  • Must meet applicable state licensing requirements.