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Service Operations Manager Jobs in Columbia, MO (NOW HIRING)

Jobtailor

Regional Service Manager

California, MO · On-site

$120 - $170/hr

Establish operating budgets for service operations. * Interface with internal and external business partners, including, Manufacturer's Reps, Equipment Sales Managers, National Accounts team ...

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Service Operations Manager information

See Columbia, MO salary details

$33.8K

$74.8K

$124.7K

How much do service operations manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for service operations manager in Columbia, MO is $74,839.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,100.00 and $90,900.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Columbia, MO?

For Service Operations Manager jobs in Columbia, MO, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Columbia, MO look for?

The top searched job categories for Service Operations Manager jobs in Columbia, MO are:

What cities near Columbia, MO are hiring for Service Operations Manager jobs?

Cities near Columbia, MO with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Columbia, MO as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $74,839 per year, or $36 per hour.

Operations Manager

Helix Traffic Solutions LLC

Columbia, MO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 hours ago

Job description

Join Helix Traffic Solutions - Traffic Control for a Safer Tomorrow
About Helix Traffic Solutions
We're not just placing cones-we're rethinking the way traffic moves. Helix Traffic Solutions is a national leader in traffic control, work zone safety, and roadway infrastructure services. Through a network of specialized operating companies across the U.S., Helix delivers reliable, high-impact solutions that protect lives, support infrastructure projects, and keep communities moving safely.
About Road Runner Safety Services
Road Runner Safety Services is a proud member of the Helix Traffic Solutions network, serving Missouri, Kansas, and Illinois with professional traffic control and work-zone safety solutions tailored to the unique needs of the Midwest.
Our experienced team is committed to enhancing roadway safety while ensuring smooth, compliant operations across a wide range of projects. From planning through execution, Road Runner Safety Services delivers dependable support designed to keep traffic moving safely and efficiently.
Our services and capabilities include:
  • Traffic control and traffic management solutions for projects of all sizes
  • Sales and support of traffic control products and safety equipment
  • Pavement marking materials and work-zone safety resources
  • Solutions designed to minimize disruption while prioritizing safety and regulatory compliance
  • End-to-end support to ensure safe, efficient operations from start to finish

With a strong focus on professionalism, compliance, and reliability, Road Runner Safety Services provides the products, expertise, and service needed to manage traffic challenges effectively.
Why Work with Helix & Road Runner Safety Services?
We're a people-first organization with a mission centered on public safety and service. When you join Road Runner Safety Services, you become part of a skilled regional team backed by the strength, stability, and growth opportunities of the Helix Traffic Solutions national network. You'll find:
  • A strong culture of safety, accountability, and teamwork
  • Hands-on work that directly improves roadway safety and traffic flow
  • Opportunities for training, advancement, and internal mobility
  • The support of a national organization with strong regional expertise

What to Expect
Our work is fast-paced, hands-on, and essential. Every role at Road Runner Safety Services plays a vital part in keeping Midwest roadways safe and projects running smoothly. If you're dependable, safety-focused, and looking for a career with purpose, we'd be proud to have you on our team.
Position Title: Operations Manager
Position Type: Full-Time
About Road Runner Safety Services, Inc.
Road Runner Safety Services, Inc. has proudly manufactured highway signs, provided traffic control services, and supplied construction safety products for over 25 years. We are committed to delivering high-quality MUTCD-compliant equipment, dependable service, and operational excellence to our customers and crews.
Position Overview
Road Runner is seeking a motivated, dependable, and accountable Operations Manager to support daily branch operations, team leadership, and overall operational efficiency within one of our branches.
This is a hands-on leadership role ideal for someone with traffic control, roadway safety, construction operations, or related field experience who is ready to grow within a fast-paced and team-oriented environment. The ideal candidate will be reliable, organized, able to lead by example, and capable of helping maintain strong operational standards across the branch.
The Assistant Branch Manager will work closely with branch leadership to support scheduling, crew coordination, customer service, operational planning, and employee accountability while helping ensure projects and daily operations run smoothly and efficiently.
Key Responsibilities
  • Assist with overseeing daily branch operations and workflow management
  • Support scheduling, dispatching, and coordination of crews, equipment, and materials
  • Help lead, motivate, and hold team members accountable to company expectations and safety standards
  • Maintain strong communication between office staff, field crews, customers, and management
  • Assist with inventory organization, yard operations, and operational planning
  • Help resolve customer concerns and operational issues in a professional and timely manner
  • Ensure company policies, procedures, and safety standards are consistently followed
  • Provide hands-on operational support when needed to help maintain productivity and efficiency
  • Support employee onboarding, training, and development efforts

Qualifications
  • Previous supervisory, leadership, or assistant management experience preferred
  • Traffic control, roadway safety, construction operations, or related industry experience strongly preferred
  • Strong communication, organizational, and problem-solving skills
  • Dependable attendance and strong follow-through
  • Ability to multitask and adapt in a fast-paced operational environment
  • Ability to lead teams professionally while maintaining accountability and productivity
  • Positive attitude and willingness to support branch operations wherever needed

Benefits
  • 401(k) with company matching
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Health Savings Account (HSA)
  • Life insurance
  • Paid time off

Work Location: In person
Helix Traffic Solutions, LLC is an Equal Opportunity Affirmative Action Employer.

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