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Service Operations Manager Jobs in Springfield, MO

TAKON Talent

Operations Manager

Springfield, MO · On-site

Drive operational efficiency while maintaining high service and quality standards * Collaborate ... Manage operational expenses and coordinate invoice processing with accounting Team Development

Raising Cane's

Operations Manager

Springfield, MO

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Springfield, MO

$23.50 - $24.50/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Amazon

Operations Manager

Republic, MO

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Raising Cane's

Operations Manager

Springfield, MO · On-site

$23.50 - $24.50/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Springfield, MO · On-site

$23.50 - $24.50/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Springfield, MO

$23.50 - $24.50/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Terminix

Operations Manager

Springfield, MO

Service Cost Control (fleet maintenance, materials & supplies, hourly time management) Principal ... Ensure safety standards are met or exceeded and that all operations are in regulatory compliance

SSA Group

Retail Operations Manager

Springfield, MO · On-site

Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and ... Manage all operational functions of the Retail Department; inclusive of inventory process as set by ...

Walgreens

Pharmacy Operations Manager

Springfield, MO · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Liberty Utilities Co.

Manager, Operations

Bolivar, MO · On-site

At Algonquin, our vision is to be the most trusted utility service provider in North America - a ... Purpose The Manager of Operations directs the major functional areas of Water Production ...

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Showing results 1-20

All JobsService Operations Manager JobsService Operations Manager Jobs in Springfield, MO

Service Operations Manager information

See Springfield, MO salary details

$30.3K

$67.1K

$111.7K

How much do service operations manager jobs pay per year?

As of Jun 23, 2026, the average yearly pay for service operations manager in Springfield, MO is $67,060.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,200.00 and $81,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is the salary of an operations manager?

The salary of a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service operations. Understanding and balancing these P's is essential for effective service delivery and operational success.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

How much should an operations manager get paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles with additional responsibilities or certifications can earn higher compensation, and benefits often include bonuses and performance incentives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are popular job titles related to Service Operations Manager jobs in Springfield, MO? For Service Operations Manager jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Springfield, MO look for? The top searched job categories for Service Operations Manager jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Service Operations Manager jobs? Cities near Springfield, MO with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Springfield, MO as of June 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 97% In-person, and 3% Hybrid job distribution, with an average salary of $67,060 per year, or $32.2 per hour.

Operations Manger

SERVPRO of Springfield/Greene County

Springfield, MO • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Training & development
  • Vision insurance

Operations Manager Mitigation
Position Summary

Team Olson believes together we can make today better! As the Operations Manager of Mitigation you will play a pivotal role, leading, motivating, and supporting the Production/Restoration division to ensure customer satisfaction, revenue growth, profit growth, management development, and staff development. They oversee all operational activities and pursue operational objectives.

Key Responsibilities

Operational Management
Oversee the management of operational activities and the efficiency of existing organizational processes
Manage staff development of the Production/Restoration division.
Work closely with the MUO Market Leadership to ensure operations remain compliant with legal and regulatory requirements.
Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.
Review, document, and discuss operational outcomes and key measures with the MUO Market Leadership
Maintain the development of leadership and management skills, as well as Restoration expertise.
Follow and oversee safe work practices and adherence to safety and risk management guidelines.
Train, Recruit, Retain and Manage the Production/Restoration personnel.
Fleet management, ensure vehicles are mechanically maintained and prepared for daily activities.

Insurance & Client Communication
Develop, implement, and maintain quality assurance protocols to ensure a positive customer, client and adjuster experience.

Vendor & Subcontractor Coordination
Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.



Project Management & Documentation
Utilize job mgmt software to oversee project scheduling, compliance items, and field updates.
Oversee and maintain team accuracy of job notes, photos, and moisture readings in job mgmt software, ensuring consistency with estimating platforms.
Schedule crews and resources to provide service on active projects.
Communicate workload and scheduling conflicts early; consult leadership as needed.
Coordinate and oversee Restoration services with crews and subcontractors.
For T&M projects, ensure daily entries, crew notes, and material logs are accurately documented and turned in by the team.


Training and Development
Train and develop staff on scoping and documentation required on every project.
Train and develop staff in proper use of tech and applications associated with restoration services.


Operational Billing & Expenses
Notify accounting when invoices for building/vehicle maintenance are payment ready.
Oversee and maintain warehouse supply and order for current operational needs ensuring all invoices are turned into accounting.
Other Duties as deemed appropriate for the role by Team Olson Executive Leadership


Qualifications
Proven ability to manage multiple people simultaneously.
Comprehensive understanding of water, fire, mold and all restoration processes.
Proficiency in job mgmt software, estimating platforms, moisture reporting and Google Suites.
Excellent communication, organization, and client service skills.
Strong attention to detail, documentation, and compliance accuracy.
Effective decision-making and problem-solving skills.
Able to work independently and collaboratively. Valid drivers license and reliable transportation required.
Reports To: MUO Market Leader

Direct Reports:
Restoration Supervisors
Restoration Technicians
Dotted Line Support
MUO Leadership
MUO Project Coordinators
Director of Administration
Director of Operations Support
Executive Administration