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Service Operations Manager Jobs in Springfield, MO

BDI

Operations Manager

Springfield, MO

Description The Operations Manager is responsible for the day-to-day operation inside a branch including customer service, collections, inventory control, branch and vendor relations, and supervision ...

Raising Cane's

Operations Manager

Springfield, MO · On-site

$24.50/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Springfield, MO

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Springfield, MO · On-site

$24.50/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Amazon

Operations Manager

Republic, MO · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Raising Cane's

Operations Manager

Springfield, MO · On-site

$23.50 - $24.50/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Springfield, MO · On-site

$24.50/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Terminix

Operations Manager

Springfield, MO

Service Cost Control (fleet maintenance, materials & supplies, hourly time management) Principal ... Ensure safety standards are met or exceeded and that all operations are in regulatory compliance

Walgreens

Pharmacy Operations Manager

Springfield, MO · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Springfield, MO · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Springfield, MO · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

SSA Group

Food Service - Supervisor

Springfield, MO · On-site

$16 - $17/hr

Food Service Operations Manager(s) Who are we : For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain ...

SSA Group

Food Service - Associate

Springfield, MO · On-site

$15 - $16/hr

Food Service Supervisor (if applicable) and/or Food Service Operations Manager(s) Responsibilities * Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Springfield, MO

Service Operations Manager information

See Springfield, MO salary details

$32.3K

$71.5K

$119.2K

How much do service operations manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for service operations manager in Springfield, MO is $71,538.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,600.00 and $86,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is an operations manager paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger organizations or specialized sectors.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service and manufacturing environments. Understanding these components is essential for a Service Operations Manager to ensure smooth operations and customer satisfaction.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

What should an operations manager be paid?

The salary for a Service Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as certifications, team size, and company size can influence compensation levels.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are popular job titles related to Service Operations Manager jobs in Springfield, MO? For Service Operations Manager jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Springfield, MO look for? The top searched job categories for Service Operations Manager jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Service Operations Manager jobs? Cities near Springfield, MO with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Operations Manager

Operations Manager

BDI

Springfield, MO

Full-time

Medical, Retirement

Posted 12 days ago

Job description

Description
The Operations Manager is responsible for the day-to-day operation inside a branch including customer service, collections, inventory control, branch and vendor relations, and supervision and development of the inside sales and warehouse staff.

Responsibilities
  • Supervise and delegate daily activities to the Inside Sales and Warehouse staff and all operational duties pertaining to the branch.
  • Answer incoming sales calls, provide quotations to customers, enter customer orders, provide technical and product specifications to customers, and manage pricing.
  • Oversee inventory control and cycle counts through various processes, including vendor returns.
  • Assist the Accounts Receivable team on collecting past due invoices from customers.
  • First point of contact for problem resolution in areas including SAP systems, sales & accounting, inventory & cycle counts.  
  • Handle some purchasing, including meetings with outside vendors.
  • Responsible for supervising all inside staff’s training, including SAP, product knowledge, and professional development.
  • Responsible for other duties as they are assigned.


Skills, Knowledge and Experience
Qualifications
  • H.S. Diploma or GED Required 
  • 3+ years of experience in customer service, inside sales, or outside sales 
  • Proficient in Microsoft Excel and Outlook.  
  • Strong organizational skills.
  • Strong interpersonal and communication skills.
Preferred Qualifications
  • 2+ years of experience in supervising others or acting in a leadership capacity.
  • Product knowledge of bearings and power transmission products. 
*BDI reserves the right to change job duties at any time. The job description is not designed to cover every requirement of the job.

Benefits
BDI Team Members can expect industry leading benefits including competitive pay, exceptional variable compensation programs, health benefits, 401(k) and profit-sharing program, maternal and paternal leave programs, tuition reimbursement, referral bonuses, and many more.  All in an exciting and ever-changing entrepreneurial environment.
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