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Service Operations Manager Jobs in Springfield, MO

BDI

Operations Manager

Springfield, MO

Description The Operations Manager is responsible for the day-to-day operation inside a branch including customer service, collections, inventory control, branch and vendor relations, and supervision ...

Raising Cane's

Operations Manager

Springfield, MO · On-site

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Springfield, MO

$23.50 - $24.50/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Springfield, MO · On-site

$23.50 - $24.50/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Raising Cane's

Operations Manager

Springfield, MO · On-site

$23.50 - $24.50/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Amazon

Operations Manager

Republic, MO · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Raising Cane's

Operations Manager

Springfield, MO · On-site

$23.50 - $24.50/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Terminix

Operations Manager

Springfield, MO

Service Cost Control (fleet maintenance, materials & supplies, hourly time management) Principal ... Ensure safety standards are met or exceeded and that all operations are in regulatory compliance

SSA Group

Retail Operations Manager

Springfield, MO · On-site

$54K - $60K/yr

Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and ... Manage all operational functions of the Retail Department; inclusive of inventory process as set by ...

Walgreens

Pharmacy Operations Manager

Springfield, MO · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Springfield, MO · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Springfield, MO · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Springfield, MO · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Springfield, MO · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Springfield, MO

Service Operations Manager information

See Springfield, MO salary details

$32.3K

$71.5K

$119.2K

How much do service operations manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for service operations manager in Springfield, MO is $71,538.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,600.00 and $86,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are popular job titles related to Service Operations Manager jobs in Springfield, MO? For Service Operations Manager jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Springfield, MO look for? The top searched job categories for Service Operations Manager jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Service Operations Manager jobs? Cities near Springfield, MO with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Springfield, MO as of July 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 97% In-person, and 3% Hybrid job distribution, with an average salary of $71,538 per year, or $34.4 per hour.

Service Operations Manager - Industrial Doors

WIESE GROUP

Springfield, MO • On-site

Other

Posted 10 days ago

Job description

Wiese USA, your local material handling dealer, is celebrating more than 80 years of success delivering unmatched service and satisfaction to customers through the development of authentic relationships to our customers throughout the Midwest, Mid-South and East Coast. 
We are currently seeking an exceptionally organized, self-motivated and highly qualified Operations Manager for the Dock and Door Division of our local material handling dealership. As we grow, we are looking for new Team Members who will embrace our culture, vision and values and commit to be the best in all areas of our business. 
As a manager for Wiese, you are the driver of culture, operations, and safety for one of the nation’s largest and oldest Cat Lift Truck dealers. You manage all aspects of our business at the local level and implement Wiese’s strategic plan to achieve specific goals of profitability and growth. You lead by example, promoting our Wiese vision, values and culture, and safety while supporting all that has made Wiese a leader in the material handling equipment and service industry. 
A Wiese Manager knows the market and anticipates the needs of current and prospective customers. The successful candidate will lead a service and parts staff to its highest revenue potential, work as a partner with our sales and rental teams and lead local safety efforts to ensure our Team Members go home healthy every day.

As a manager, you will act as both a mentor and teacher, hiring and developing staff to bring out your team’s very best performance. Success will be measured by your team’s ability to achieve strategic business goals.
We are committed to the development of all team members through training, and we offer a competitive salary and benefits compensation package. If you meet the requirements below and are ready to join the best team you’ll ever find, please send your resume to jobs@wieseusa.com 
 

Ideal candidate must have proven ability to:

  • Develop a team through visionary leadership
  • Strengthen existing customer relationships and developing new ones
  • Promote company products and services
  • Manage and monitor Dock & Door Division profitability
  • Exceed high quality and productivity standards
  • Generate new business through local community involvement 
  • Communicate flawlessly with others 
  • Organize, plan and prioritize job duties
  • Process analytical and technical information 
  • Problem solve and think strategically 
  • Manage large and small-scale projects and change 
  • Understand process improvement
  • Manage, motivate and develop people
  • Construction background or related experience preferable
  • 60% Office-based / 40% Customer-facing
  • Master Microsoft Excel, Outlook and Word 

Requirements:

  • Minimum of 3 years supervisory experience of service/repair department
  • Basic understanding of all our products and services required. 
  • Strong communication skills including the desire to develop and lead a team
  • Ability to manage/prioritize multiple tasks/projects
  • Basic understanding of business management, financial documents, team building, motivation skills. 
  • Effective computer skills
  • Professional appearance and demeanor
  • A general knowledge of construction or related experience is highly desirable.

Wiese has been around for over 80 years.  To learn more about what makes us tick and why we do what we do:

  • Our Website: https://wieseusa.com/
  • Our YouTube page:   https://www.youtube.com/user/WieseUSA

Apply