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Service Operations Manager Jobs in Springfield, MO

Ecowaste Solutions

Operations Manager

Springfield, MO · On-site

You'll be responsible for service delivery, regulatory compliance, employee safety, fleet performance, and customer satisfaction, all while managing operational costs and productivity. This role is a ...

Ecowaste Solutions

Operations Manager

Springfield, MO · On-site

You'll be responsible for service delivery, regulatory compliance, employee safety, fleet performance, and customer satisfaction, all while managing operational costs and productivity. This role is a ...

NVA

Hospital Operations Manager

Springfield, MO · On-site

$60K - $75K/yr

If this sounds like you and you have a background in retail, services, hospitality, healthcare, or ... As a Hospital Operations Manager, you will be an essential part of the hospital management team ...

Genesis Health Clubs

Operations Manager

Springfield, MO · On-site

... service. Duties and Responsibilities: * Manage club follow ups to ensure members are not past due ... operations as needed * Responsible for daily register deposits * Maintains office supply order

Amazon

Operations Manager

Republic, MO · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Terminix

Operations Manager

Springfield, MO

Service Cost Control (fleet maintenance, materials & supplies, hourly time management) Principal ... Ensure safety standards are met or exceeded and that all operations are in regulatory compliance

Walgreens

Pharmacy Operations Manager

Springfield, MO · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Republic, MO

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Springfield, MO · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

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Service Operations Manager information

See Springfield, MO salary details

$32.3K

$71.5K

$119.1K

How much do service operations manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for service operations manager in Springfield, MO is $71,531.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,600.00 and $86,900.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Springfield, MO?

For Service Operations Manager jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Springfield, MO look for?

The top searched job categories for Service Operations Manager jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Service Operations Manager jobs?

Cities near Springfield, MO with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $67,060 per year, or $32.2 per hour.

Service Operations Manager - Industrial Doors

Springfield, MO • On-site

Wiese Usa Inc
Machinery Manufacturing • 1 - 5K employees
Learn more about Wiese Usa Incexternal

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Key responsibilities

  • Manage all aspects of the Dock and Door Division's operations, including overseeing service and parts staff to achieve revenue and profitability goals.

  • Lead safety initiatives and promote company products and services to strengthen customer relationships and develop new business.

  • Develop and mentor team members, organize and prioritize job duties, and manage projects to support strategic business objectives.

Wiese USA rating

7.7

Company rating: 7.7 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Wiese USA, your local material handling dealer, is celebrating more than 80 years of success delivering unmatched service and satisfaction to customers through the development of authentic relationships to our customers throughout the Midwest, Mid-South and East Coast.We are currently seeking an exceptionally organized, self-motivated and highly qualified Operations Manager for the Dock and Door Division of our local material handling dealership. As we grow, we are looking for new Team Members who will embrace our culture, vision and values and commit to be the best in all areas of our business.As a manager for Wiese, you are the driver of culture, operations, and safety for one of the nation’s largest and oldest Cat Lift Truck dealers. You manage all aspects of our business at the local level and implement Wiese’s strategic plan to achieve specific goals of profitability and growth. You lead by example, promoting our Wiese vision, values and culture, and safety while supporting all that has made Wiese a leader in the material handling equipment and service industry.A Wiese Manager knows the market and anticipates the needs of current and prospective customers. The successful candidate will lead a service and parts staff to its highest revenue potential, work as a partner with our sales and rental teams and lead local safety efforts to ensure our Team Members go home healthy every day.As a manager, you will act as both a mentor and teacher, hiring and developing staff to bring out your team’s very best performance. Success will be measured by your team’s ability to achieve strategic business goals.We are committed to the development of all team members through training, and we offer a competitive salary and benefits compensation package. If you meet the requirements below and are ready to join the best team you’ll ever find, please send your resume to jobs@wieseusa.comIdeal candidate must have proven ability to:Develop a team through visionary leadershipStrengthen existing customer relationships and developing new onesPromote company products and servicesManage and monitor Dock & Door Division profitabilityExceed high quality and productivity standardsGenerate new business through local community involvementCommunicate flawlessly with othersOrganize, plan and prioritize job dutiesProcess analytical and technical informationProblem solve and think strategicallyManage large and small-scale projects and changeUnderstand process improvementManage, motivate and develop peopleConstruction background or related experience preferable60% Office-based / 40% Customer-facingMaster Microsoft Excel, Outlook and WordRequirements:Minimum of 3 years supervisory experience of service/repair departmentBasic understanding of all our products and services required.Strong communication skills including the desire to develop and lead a teamAbility to manage/prioritize multiple tasks/projectsBasic understanding of business management, financial documents, team building, motivation skills.Effective computer skillsProfessional appearance and demeanorA general knowledge of construction or related experience is highly desirable.Wiese has been around for over 80 years. To learn more about what makes us tick and why we do what we do:Our Website: https://wieseusa.com/Our YouTube page: https://www.youtube.com/user/WieseUSA #J-18808-Ljbffr

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