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Service Operations Manager Jobs in Springfield, MO

Dollartree

Operations Assistant Manager

Springfield, MO · On-site

$20.25 - $26/hr

We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: * Assist with ...

Dollar Tree

Operations Assistant Manager

Springfield, MO

$20.25 - $26/hr

We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: * Assist with ...

Pep Boys

Lead Customer Service Advisor

Springfield, MO · On-site

$15 - $18/hr

Serve as the primary point of contact and leader on duty when the Service Center Manager is not present, ensuring smooth daily operations, issue resolution, and adherence to company policies.

Applebee's

Restaurant General Manager

Springfield, MO

$45K - $62K/yr

... service teams AND have P&L and Operating Partner / Leadership responsibilities. As the senior restaurant leader, you will run the full operations manager / Managing Partner capacity.

Apple Centra

Restaurant General Manager

Springfield, MO

$49K - $67K/yr

... service teams AND have P&L and Operating Partner / Leadership responsibilities. As the senior restaurant leader, you will run the full operations manager / Managing Partner capacity.

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All JobsService Operations Manager JobsService Operations Manager Jobs in Springfield, MO

Service Operations Manager information

See Springfield, MO salary details

$30.3K

$67.1K

$111.7K

How much do service operations manager jobs pay per year?

As of Jun 23, 2026, the average yearly pay for service operations manager in Springfield, MO is $67,060.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,200.00 and $81,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is the salary of an operations manager?

The salary of a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service operations. Understanding and balancing these P's is essential for effective service delivery and operational success.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

How much should an operations manager get paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles with additional responsibilities or certifications can earn higher compensation, and benefits often include bonuses and performance incentives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are popular job titles related to Service Operations Manager jobs in Springfield, MO? For Service Operations Manager jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Springfield, MO look for? The top searched job categories for Service Operations Manager jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Service Operations Manager jobs? Cities near Springfield, MO with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Springfield, MO as of June 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 97% In-person, and 3% Hybrid job distribution, with an average salary of $67,060 per year, or $32.2 per hour.
SkillBridge Operations Trainee - Midwest Region

SkillBridge Operations Trainee - Midwest Region

Southern Shingles

Springfield, MO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

SRS Distribution | Heritage Family of Companies

Proud Partner of the Department of Defense SkillBridge Program

SRS Distribution, a wholly owned subsidiary of The Home Depot, is honored to be an authorized partner of the Department of Defense SkillBridge Program. This opportunity is designed for service members with 180 days or fewer remaining before discharge and offers practical, industry-relevant training to support a successful transition into civilian careers.

With coast-to-coast coverage, over 750+ locations in 47 states, SRS Distribution is one of the nation's leading and fastest-growing distributors of building materials, landscape products, and pool & spa supplies.

Program Length: 16 Weeks

Location: On-Site, Based at Branch Locations

Midwest Region: Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, Kansas, North Dakota, Ohio, and South Dakota.

What You'll Gain:

Gain hands-on exposure to all aspects of our business-including warehouse operations, sales, finance, safety, supply chain, and human resources. You'll learn our business model, company culture, and core values while building on your existing skills through structured, on-the-job training to support a smooth transition into a civilian career.

Post-Program Career Paths:
Operations Manager
Operations Coordinator
Customer Service Representative
Inside Sales Representative

Program Criteria:
180 days or fewer remaining on active duty at the time of program start
Approval from Chain of Command
Pay Grade E5 and above

Qualifications:
Self-motivated, creative, results-driven, solution-oriented, direct, and determined to succeed
Demonstrated leadership and a strong work ethic
Ability to thrive in a fast-paced, dynamic environment
Team-oriented with strong collaboration skills
Excellent communication and interpersonal abilities
Proficient in computer systems with strong organizational, strategic thinking, and time management skills

Physical Requirements:
Ability to work in extreme weather conditions
Exposure to high noise levels in the work environment
Ability to properly and repeatedly lift up to 50-100 lbs on a daily basis
Ability to work on sloped roofs of varying pitch and height

Not the right job for you? Register your details at the 'Introduce Yourself' link (top right) and we'll be in touch!As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance.

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