Service Operations Manager Jobs in Springfield, MO

Job Description:

Title: Branch Operations Supervisor - Commercial Lines
Fully Remote: This is a fully remote role open to applicants across the United States, with the exception of candidates residing in Alaska, Arizona, California or Hawaii. Must be willing to work Monday-Friday 8am-5pm Eastern Standard Time.
Supporting: Cherry Hill, New Jersey | Book Focus: Trucking, Transportation, Construction
Required: active property & casualty (P&C) license
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations

About the Role:Responsible for direct management of Account Team staff, including assigning tasks and managing workflows, monitoring and improving staff performance, scheduling, human resource management, staffing, training, staff development, staff communication and support, process, policy, and procedure compliance, and modeling core values.

Key Responsibilities:

• Team Leadership: Manage Account Management staff, monitor performance, and provide coaching.

• HR Management: Ensure compliance with HR processes and policies.

• Performance Monitoring: Ensure productivity, efficiency, quality, and service standards.

• Scheduling: Manage staff days off calendars for service continuity.

• Staffing Levels: Ensure appropriate staffing levels and recommend adjustments.

• Employee Selection: Participate in interviewing and hiring recommendations.

• Performance Evaluation: Prepare and deliver performance evaluations.

• Coaching and Development: Provide coaching, consultation, and training.

• Professional Development: Encourage growth and development of personnel.

• Succession Planning: Develop future branch operations leaders.

• Culture Promotion: Promote IOA culture and improve engagement.

• Performance Gaps: Identify gaps and implement corrective actions.

• Data Analysis: Monitor and interpret performance data.

• Communication: Maintain transparent communication with leadership.

• Process Improvement: Develop and ensure compliance with core work processes.

• Policy Enforcement: Implement and enforce company policies.

• Technical Competence: Maintain high technical competence and industry expertise.

• Leadership Development: Continuously improve management and leadership skills.

• Relationship Building:Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees.

• Leadership Development:Continuously improve management and leadership skills.

• Relationship Building:Develop and maintain positive relationships with IOA leadership and employees.

• Champion IOA Values:Demonstrate integrity and leadership.

Ideal Candidate Qualifications:

• 5+ years of industry experience with deep, wide-ranging industry knowledge

• 3+ years leadership experience.

• All required active property & casualty (P&C) licensing

• Outstanding communication and people management skills

• Proficiency in MS Office (Outlook, Word, Excel)

• High School Diploma (or equivalent)

What We Offer:

• Competitive salaries and bonus potential

• Company-paid health insurance

• Paid holidays, vacations, and sick time

• 401K with employer match

• Professional growth and career progression opportunities

• Respectful culture and work/family life balance

• Community service commitment

• Supportive teammates and a rewarding work environment

What to Expect (Application Process):

• 30-Minute Phone Screen, Online Assessments, and Interview(s).

Salary Range

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.