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Service Operations Manager Jobs in Chesterfield, MO

icon Mechanical

Service Operations Manager

Granite City, IL · On-site

$125K - $145K/yr

Service Opportunity: Operations Manager icon Mechanical is seeking qualified professionals to join our Service team. We are a full-service mechanical contractor and construction firm specializing in ...

United Pacific

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Retail Culinary Operations Manager

Saint Louis, MO · On-site

$85K - $100K/yr

We are looking to hire an Retail Culinary Operations Manager that will support the Food Service Operations team in the Long Beach area. We offer industry training, medical, dental and vision ...

Kobie Marketing

Operations Manager

Saint Louis, MO · On-site

Manage the daily operational logistics of the intra-Kobie team respective to the client assigned ... Working with client services team and technology team on the implementation and tracking of client ...

Kobie Marketing

Operations Manager

Saint Louis, MO · Remote

Manage the daily operational logistics of the intra-Kobie team respective to the client assigned ... Working with client services team and technology team on the implementation and tracking of client ...

CVS Health

Operations Manager

Florissant, MO · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Saint Charles, MO · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Florissant, MO · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

O Fallon, MO · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

O Fallon, MO · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Edwardsville, IL · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

HavenHouse St. Louis

Operations Manager

Saint Louis, MO · On-site

$29 - $31/hr

OPERATIONS MANAGER HavenHouse St. Louis Full-time, hourly $29.00-$31.00 per hour COMPANY ... Working at HavenHouse means joining a mission-driven, service-oriented organization grounded in ...

Transdev

Operations Manager

Saint Louis, MO · On-site

$87K - $95K/yr

Transdev provides a broad range of services for the client's autonomous driving testing and development efforts. The Operations Manager acts as the Transdev operations liaison working with the client ...

Transdev

Operations Manager

Saint Louis, MO · On-site

$87K - $95K/yr

Transdev provides a broad range of services for the client's autonomous driving testing and development efforts. The Operations Manager acts as the Transdev operations liaison working with the client ...

Sri Healthcare

Operations Manager

Saint Louis, MO · On-site

$90 - $130/hr

Get to know us NOVO Health Services offers linen management solutions to the healthcare industry ... Operations Manager role The Operations Manager is responsible for leading day-to-day plant ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Chesterfield, MO

Service Operations Manager information

See Chesterfield, MO salary details

$35.1K

$77.8K

$129.7K

How much do service operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for service operations manager in Chesterfield, MO is $77,839.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $94,500.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Chesterfield, MO?

For Service Operations Manager jobs in Chesterfield, MO, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Chesterfield, MO look for?

The top searched job categories for Service Operations Manager jobs in Chesterfield, MO are:

What cities near Chesterfield, MO are hiring for Service Operations Manager jobs?

Cities near Chesterfield, MO with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Chesterfield, MO as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $77,839 per year, or $37.4 per hour.

Service Operations Manager

icon Mechanical

Granite City, IL • On-site

$125K - $145K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Service Opportunity: Operations Manager
icon Mechanical is seeking qualified professionals to join our Service team. We are a full-service mechanical contractor and construction firm specializing in fabrication, installation, modification, and ongoing service of process piping, power piping, boiler making, industrial equipment installation, industrial ventilation, and HVAC. icon is IMI's original, flagship firm and takes pride in having constructed projects in over 42 states in markets including emerging technology, data centers, healthcare, laboratories, pharmaceutical, automotive, and education. icon has the capacity to perform projects where the mechanical portion can be $100's of millions to build.
icon is headquartered in Granite City, IL, and has branches in Nashville, TN, Chesterfield, MO, and Charlotte, NC. IMI was recently awarded 1st Place at the Best Places to Work Awards hosted by the St. Louis Business Journal, recognized as one of theTop 50 Fastest-growing Companies in the St. Louis Metropolitan Region and recently listed as one of the Top 10 Fastest-growing Mechanical Construction Companies in the United States.
We are currently looking for a Operations Manager to join our Service team located at our headquarters in Granite City, IL. Our ideal candidate for a Operations Manager is someone who is an organized, accountable HVAC professional with a proven ability to manage crews, optimize labor and job costing, and coordinate service, maintenance, and installation teams to consistently deliver projects on time and within budget.
Primary responsibilities for icon's Operations Manager include:
  • Overseeing daily HVAC service, maintenance, and installation operations to ensure safety, quality, and profitability.
  • Leading field supervisors, technicians, and dispatch to optimize scheduling, manpower, and workflow.
  • Monitoring labor productivity, job costing, and margins; address inefficiencies and reducing callbacks.
  • Coordinating with estimating, project management, and service teams to support successful project execution.
  • Enforcing company policies, safety standards, and mechanical code compliance.
  • Supporting hiring, training, and performance management of field staff.
  • Serving as an escalation point for customer and jobsite issues.
  • Driving operational improvements to support growth and scalability.

Primary qualifications for icon's Operations Manager include:
  • 5+ years of hands-on HVAC field experience in service and/or installation
  • 3+ years of proven supervisory or management experience within a mechanical contracting environment
  • Strong technical knowledge of HVAC systems, controls, ductwork, piping, and refrigeration systems
  • Solid understanding of mechanical codes, safety standards, and construction best practices
  • Demonstrated ability to manage multiple crews, schedules, and projects simultaneously
  • Proficient in reading and interpreting plans, specifications, and submittals
  • Experience with job costing, labor productivity tracking, and performance metrics
  • Valid driver's license with the ability to travel between job sites as needed

COMPENSATION AND BENEFITS:
  • Salary Range: $125,000 - $145,000
  • Employee Stock Ownership Program
  • Discretionary Annual Bonus'
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k with Discretionary Company Contributions
  • Paid Time Off (Vacation; Sick Time)
  • Paid Company Holidays
  • Paid Parental Leave
  • Tuition Reimbursement Program
  • Employee Assistance Program
  • Gym Reimbursements

DIVERSITY:
Our commitment to diversity and inclusion starts with us. The IMI companies strive to build a team that is truly reflective of the communities we serve in every level of our business. We know that when diverse minds and perspectives come together, the possibilities are limitless.
WHY ICON MECHANICAL?
Here at icon, we don't just admire thinking outside of the box, we encourage it. icon knows that to tackle the challenging projects we are faced with every day takes a team of creative problem solvers who aren't afraid to be bold. Which is why icon works every day to create a work environment that gives back to our employees. Our family-first approach and commitment to work-life balance are just a couple of the things that make icon Mechanical an ideal career destination. We take pride in supporting our own.
Our philosophy is to hire talented people, provide them with the training, tools, and resources to be successful, empower them to go and contribute to the success of the company, and to reward performance. If you're ready to be a part of our team AND a part of our solution, APPLY TODAY!
EOE/M/F/V/D
In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.
If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English - Spanish - Arabic - Chinese
English - Spanish - Chinese
If you want to view the Pay Transparency Policy Statement, please click the link: English

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