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Service Operations Manager Jobs in Chesterfield, MO

CVS Health

Operations Manager

Florissant, MO

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Kirkwood, MO

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Maplewood, MO

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

CVS Health

Operations Manager

Clayton, MO

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Transdev

Operations Manager

Saint Louis, MO · On-site

$87K - $95K/yr

Transdev provides a broad range of services for the client's autonomous driving testing and development efforts. The Operations Manager acts as the Transdev operations liaison working with the client ...

Transdev

Operations Manager

Saint Louis, MO

$87K - $95K/yr

Transdev provides a broad range of services for the client's autonomous driving testing and development efforts. The Operations Manager acts as the Transdev operations liaison working with the client ...

City Museum

Operations Manager

Saint Louis, MO · On-site

$50K - $55K/yr

Operations Manager Department: Operations Employment Type: Full-Time / Exempt Schedule: Varied ... Help maintain outstanding service and product standards across all museum operating departments ...

Allied Universal

Operations Manager

Saint Louis, MO · On-site

$51K/yr

The Operations Manager will champion high-quality service, workforce stability, and operational consistency by proactively addressing performance concerns, maintaining contractual staffing levels ...

City Museum

Operations Manager

Saint Louis, MO · On-site

$50K - $55K/yr

Operations Manager Department: Operations Employment Type: Full-Time / Exempt Schedule: Varied ... Help maintain outstanding service and product standards across all museum operating departments ...

PCS Energy

Operations Manager

Saint Louis, MO · On-site

$115K - $140K/yr

Oversee all field operations, project management, estimating, and service departments for both direct-to-customer and subcontracted work. * Ensure consistent on-time, on-budget, and high-quality ...

Mosquito Squad

Operations Manager

Saint Louis, MO · On-site

$30K/yr

The Operations Manager is committed to and responsible for delivering the highest level of customer service, ensuring customer retention and managing costs. The Operations Manager accomplishes this ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Chesterfield, MO

Service Operations Manager information

See Chesterfield, MO salary details

$35.1K

$77.8K

$129.7K

How much do service operations manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for service operations manager in Chesterfield, MO is $77,839.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $94,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Chesterfield, MO look for?

The top searched job categories for Service Operations Manager jobs in Chesterfield, MO are:

What cities near Chesterfield, MO are hiring for Service Operations Manager jobs?

Cities near Chesterfield, MO with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Chesterfield, MO as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $77,839 per year, or $37.4 per hour.

Manager, Customer Service Operations

Wolters Kluwer

Clayton, MO • On-site

$76K - $133K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Wolters Kluwer rating

9.1

Company rating: 9.1 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

25th of 244 rated software companies

Job description

About the Role:
The Manager - Customer Service Operations will lead a dedicated team to deliver outstanding customer service by optimizing processes and performance. In this impactful role, you will manage daily operations and be accountable for achieving departmental goals. Your initiatives will enhance the efficacy of our customer interaction processes, contributing significantly to customer satisfaction and loyalty.
Responsibilities:
Manage a team of professionals within the customer service department and oversee daily operations.
Ensure departmental performance aligns with organizational objectives by monitoring KPIs.
Implement strategies for process improvements and operational efficiencies.
Work with other departments to align customer service strategies and practices.
Plan and allocate resources effectively to meet service demands.
Handle escalated customer issues and ensure timely resolutions.
Lead projects aimed at enhancing customer service operations.
Mentor and develop team members to achieve their full potential.
Ensure departmental activities comply with regulatory standards.
Provide ongoing feedback to team members to drive improvement and performance.
Skills:
Leadership: Demonstrated ability to lead and motivate a team.
Operational Knowledge: Deep understanding of customer service operations and best practices.
Data Orientation: Strong capability in data analysis to drive operational decisions.
Problem-Solving: Effective in identifying and resolving complex issues.
Effective Communication: Excellent communication skills for managing teams and collaborating with other departments.
Project Management: Competent in leading projects and driving them to successful completion.
Technological Savvy: Skilled in using customer service and performance-tracking software.
Training and Development: Ability to train, mentor, and develop team members.

*This role operates under a hybrid work model. Candidates located within a 50-mile radius of a Wolters Kluwer office are required to work from the office at least eight (8) days per month.*

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$76,200.00 - $133,650.00 USDThis role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

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