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Service Operations Manager Jobs in Easley, SC (NOW HIRING)

Wise Staffing Group

Be Seen First

Regional Operations Manager

Duncan, SC · On-site

$60K - $65K/yr (+ commission)

Wise Staffing Group is now seeking a Regional Operations Manager to service the greater South Carolina territory! Base salary ranges from $60,000 - $65,000 annually, with total compensation estimated ...

Stäubli

Robotics Service Manager

Duncan, SC · On-site

Lead Service Operations: Manage day-to-day service execution across North America, ensuring timely response, effective issue resolution, and consistent service quality. * Develop and Lead the Team:

Stäubli

Robotics Service Manager

Duncan, SC · On-site

Lead Service Operations: Manage day-to-day service execution across North America, ensuring timely response, effective issue resolution, and consistent service quality. * Develop and Lead the Team:

Walgreens

Pharmacy Operations Manager

Williamston, SC · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Simpsonville, SC · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Simpsonville, SC · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Williamston, SC · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Easley, SC

Service Operations Manager information

See Easley, SC salary details

$33.3K

$73.8K

$122.9K

How much do service operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for service operations manager in Easley, SC is $73,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,300.00 and $89,600.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Easley, SC?

For Service Operations Manager jobs in Easley, SC, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Easley, SC look for?

The top searched job categories for Service Operations Manager jobs in Easley, SC are:

What cities near Easley, SC are hiring for Service Operations Manager jobs?

Cities near Easley, SC with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Easley, SC as of June 2026, with employment types broken down into 88% Full Time, 10% Part Time, 1% Temporary, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $73,798 per year, or $35.5 per hour.

Dealer Recoveries Manager, Operations

Global Lending Services

Greenville, SC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Key responsibilities

  • Manage and oversee all aspects of their assigned team to ensure high-quality service, operational efficiency, and positive customer experiences

  • Analyze reports, call outputs, and performance metrics to identify compliance risks and opportunities for process improvements

  • Coach, train, and motivate team members to meet individual and team goals, handle escalated customer issues, and ensure compliance with policies

Global Lending Services rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. 

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. 

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!
o   Competitive base pay and performance bonuses, dependent on role
o   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o   401K with employer match and 100% immediate vesting
o   Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o   Paid Volunteer Time Off (VTO) Annually
o   Tuition Reimbursement
o   Parental Leave
o   Business casual work environment

What does it mean to be an Operations Manager with GLS?

The Operations Manager is responsible for the management of all aspects of their assigned team. This position will manage and execute programs, policies, and systems to improve customer experience and business processes. In addition, this position will be responsible for hiring, training, developing, and motivating a team to achieve business goals and ensure compliance to policies. 

 
 
How will you drive value within the organization as an Operations Manager?
  • Oversee an assigned segment of Operations activities to monitor performance, ensure high-quality service, operational efficiency, and positive customer experiences
  • Analyze reports, call outputs, and performance metrics to identify compliance risk, strategy improvements, and assess effectiveness
  • Lead and support team members through regular coaching and training to ensure professionalism, compliance, and alignment with quality assurance requirements
  • Identify opportunities to improve workflows, call logic, scripts, and operational processes, and partner with vendors and internal teams to implement enhancements
  • Directly supervise employees, including:
  •      Exercise management authority concerning staffing, performance evaluations, and terminations
  •      Review and approve employee time sheets and requests for time off
  •      Motivate team members to ensure individual goals are met on a daily, weekly, monthly, and annual basis
  •      Conduct monthly coaching sessions with team members based on scorecard results, phone monitoring, and side by side floor observations
  • Handle escalated customer calls and ensure appropriate escalation pathways exist, while resolving issues professionally and within compliance
  • Assist with the development, testing, and implementation of new operational tools, features, and process improvements that support business objectives
  • Collaborate with other departments and external vendors to ensure operational processes and automated interactions meet regulatory and quality standards
  • Ensure cross-functional partners understand system capabilities, processes, and enhancements io improve functionality
  • Support the development and maintenance of operating procedures, including regulatory compliance, and ensure changes are communicated and implemented effectively
  • Maintain accurate documentation, records, and reporting related to operational activities, workflows, vendor interactions, training, and quality assurance
  • Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates, vendors, and members of management
  • Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers
  • Perform additional assignments as required by the needs of the company or as directed by management
What should you already know to be successful as an Operations Manager?
  • Minimum of Bachelor’s degree required
  • 2-4 years’ experience in a supervisory or leadership position
  • Excellent sales/negotiations skills with an ability to think quickly in a dynamic environment to overcome objections
  • Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
  • Strong verbal and written communication skills
  • Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
  • Proficient computer skills with working knowledge of standard business applications; ability to quickly learn new computer applications as necessary
  • Team player that can adapt in a fast pace and changing environment
  • Commitment to exemplifying the organizational core values and key competencies
  • Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching and feedback to assigned staff
  • Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
Employment Requirements:
  • Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity 
  • Remain in a stationary position up to 100% of the workday 
  • Constantly operate a computer and other standard office equipment 
  • Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects 
  • Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling 
2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities

 
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA) 
Equal Employment Opportunity (EEO) 
Employee Polygraph Protection Act (EPPA) 

As part of our hiring process, we may use automated tools or artificial intelligence technologies to assist in evaluating applications, assessing qualifications, and supporting hiring decisions. All employment decisions are ultimately reviewed in accordance with applicable laws and company policies.

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