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Service Operations Manager Jobs in Missouri (NOW HIRING)

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Retail Culinary Operations Manager

Saint Louis, MO · On-site

$85K - $100K/yr

We are looking to hire an Retail Culinary Operations Manager that will support the Food Service Operations team in the Long Beach area. We offer industry training, medical, dental and vision ...

Pavion

Service Operations Associate

Lees Summit, MO · On-site

$20 - $25/hr

... Service Operations Associate to join our security business unit. Primary Responsibilities ... the project management team to verify documentation, compliance, and quality standards

Pavion

Service Operations Associate

Lees Summit, MO · On-site

$20 - $25/hr

... Service Operations Associate to join our security business unit. Primary Responsibilities ... the project management team to verify documentation, compliance, and quality standards

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Service Operations Manager information

See Missouri salary details

$33.3K

$73.8K

$122.9K

How much do service operations manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for service operations manager in Missouri is $73,770.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,300.00 and $89,600.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Missouri?

The most popular types of Service Operations jobs in Missouri are:

What are popular job titles related to Service Operations Manager jobs in Missouri?

For Service Operations Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Missouri look for?

The top searched job categories for Service Operations Manager jobs in Missouri are:

What cities in Missouri are hiring for Service Operations Manager jobs?

Cities in Missouri with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $73,770 per year, or $35.5 per hour.

Service Operations Manager

Bridgeton, MO • On-site

Tri-State Equipment
Machinery Manufacturing • 51 - 200 employees
Learn more about Tri-State Equipmentexternal

Full-time

Posted 4 days ago

Job description

Position Summary
The Service Operations Manager takes ownership of the day-to-day running of branch service operations across the region, reporting to the Regional Service Manager. This role exists to take daily operational management - scheduling, dispatch, escalations, contract execution, and direct oversight of field technicians and coordinators - off the Regional Service Manager's plate, so that role can focus on diagnosing branch performance issues, driving growth, and developing people and processes across the region.
This is a hands-on, player-coach role. The Service Operations Manager is the first point of contact for branch-level problems and is expected to resolve most issues directly, escalating only what genuinely requires the Regional Service Manager's involvement.
Supervisory Responsibilities
• Directly oversees Service Technicians and Service Coordinators across assigned branches, in coordination with Service Sales Leaders and Regional Service Manager.
• Strategizes with branches to keep crews productive and jobs moving.
• Serves as the primary point of contact for escalated service, scheduling, and personnel issues, fielding day-to-day problem-solving calls from branch staff and customers.
• Participates in the recruitment, hiring, onboarding, and training of branch technicians and coordinators.
• Conducts timely, constructive performance evaluations for coordinators and technicians in coordination with the Regional Service Manager.
Duties & Responsibilities
• Manages ongoing service contract execution, renewals, and day-to-day account issues for assigned branches.
• Executes branch-level fixes and process changes identified by the Regional Service Manager, partnering with him on joint branch visits.
• Monitors branch performance against company targets - job profitability, billable/unbillable hours, and technician utilization (company standard: 90% billable, 4 unbillable hours/week per tech) - and flags issues early.
• Works with branch Service Coordinators and Service Salesmen to keep schedules, dispatch, and contract terms on track day to day.
• Reviews jobs to ensure safety, quality, financial, and delivery standards are met.
• Reports branch operational status, issues, and risks to the Regional Service Manager on a regular cadence. • Ensures a safe working environment and compliance with company policy and applicable regulations.
• Performs other related duties as assigned.
Required Skills & Abilities
• Strong leadership and personnel management skills across multiple locations.
• Ability to manage competing priorities and make sound daily operational decisions independently.
• Excellent phone-based problem-solving, communication, and customer service skills.
• Strong organizational skills; comfortable working with scheduling/dispatch tools and reporting systems.
• Ability to travel regularly to branch locations across the region.
Education & Experience
• Crane or industrial service experience strongly preferred.
• Prior branch management or multi-site operations management experience required.
• Experience managing field technicians in a service-based, industrial maintenance and repair business.
This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time, with or without notice.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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