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Service Operations Manager Jobs in Missouri (NOW HIRING)

Venture Transport

Operations Manager

Kansas City, MO · On-site

If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we'd like to meet you. POSITION SUMMARY The Operations Manager is responsible for ...

KMG Hotels

Operations Manager

Chesterfield, MO · On-site

$50K - $55K/yr

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or ... Managing Property Operations Function(s): * Follows property specific second effort and recovery ...

Saia

Operations Manager

Saint Peters, MO · On-site

Position Summary Manages the terminal operations of the organization by implementing processes and ... Monitors terminal and employee operations to meet and exceed service level agreements. * Audits ...

Crossroads Courier

Operations Manager

Saint Louis, MO · On-site

$85K/yr

Crossroads Courier is hiring an Operations Manager to lead one of our divisions in a fast-paced ... Drive efficiency, service levels, and growth * Coach and develop supervisors and frontline staff

Dayton Freight

Operations Manager

Grandview, MO

Overview Operations Managers develop methods and procedures for the most efficient and economical ... Prepare and compile daily, weekly, monthly production and service records and measure conformance ...

Ulta Beauty, Inc.

Operations Manager

Jefferson City, MO · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Ulta Beauty

Operations Manager

Saint Joseph, MO · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Saia Inc.

Operations Manager

Saint Peters, MO · On-site

Position Summary Manages the terminal operations of the organization by implementing processes and ... Monitors terminal and employee operations to meet and exceed service level agreements. * Audits ...

Kofile Inc.

Operations Manager

Washington, MO · On-site

The Operations Manager is responsible for leading and optimizing all aspects of manufacturing ... Partner with sales, quality, procurement, customer service, and maintenance teams to achieve ...

Dayton Freight

Operations Manager

Grandview, MO · On-site

Operations Managers develop methods and procedures for the most efficient and economical routing ... Prepare and compile daily, weekly, monthly production and service records and measure conformance ...

SAIA

Operations Manager

Saint Peters, MO · On-site

Position Summary Manages the terminal operations of the organization by implementing processes and ... Monitors terminal and employee operations to meet and exceed service level agreements. * Audits ...

Kofile Inc.

Operations Manager

Washington, MO

The Operations Manager is responsible for leading and optimizing all aspects of manufacturing ... Partner with sales, quality, procurement, customer service, and maintenance teams to achieve ...

Ulta Beauty

Operations Manager

Jefferson City, MO · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

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Service Operations Manager information

See Missouri salary details

$33.3K

$73.8K

$122.9K

How much do service operations manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for service operations manager in Missouri is $73,770.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,300.00 and $89,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is an operations manager paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger organizations or specialized sectors.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service and manufacturing environments. Understanding these components is essential for a Service Operations Manager to ensure smooth operations and customer satisfaction.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

What should an operations manager be paid?

The salary for a Service Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as certifications, team size, and company size can influence compensation levels.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Missouri? The most popular types of Service Operations jobs in Missouri are:
What are popular job titles related to Service Operations Manager jobs in Missouri? For Service Operations Manager jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Missouri look for? The top searched job categories for Service Operations Manager jobs in Missouri are:
What cities in Missouri are hiring for Service Operations Manager jobs? Cities in Missouri with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Missouri as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $73,770 per year, or $35.5 per hour.
Operations Manager

Operations Manager

AAA Cooper Transportation

Saint Louis, MO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

AAA Cooper Transportation rating

6.1

Company rating: 6.1 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

53rd of 63 rated delivery companies

Job description

AAA Cooper Transportation, founded in 1955, is an asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs.
Operation Managers are a vital part of customer relations and are responsible for ensuring that customers' freight is delivered on time and damage free. As a full-time AAA Cooper Transportation employee, you will enjoy benefits such as:
  • Health, Dental and Vision Insurance
  • Health Savings Account contributions
  • 401k with company match
  • Company paid life insurance
  • Long Term Disability
  • Dependent Life Insurance
  • Accidental Death & Dismemberment Insurance
  • Wellness programs
  • Paid Holidays
  • Paid vacation
  • Weekly direct payroll deposits
  • Safety and Performance Rewards Program
  • Tuition Reimbursement Program
  • Employee Assistance Program

AAA Cooper Operation Managers are responsible for:
Job Responsibilities:
  • Lead, educate and develop new employees
  • Plan daily manpower needs to ensure customers' freight is delivered and picked-up timely and damage free
  • Communicate with dispatch at various terminals and with dock employees to coordinate the movement of trailers and freight
  • Monitor dock to ensure proper loading techniques
  • Evaluate and reconfigure route structures and bids based on local tendencies and characteristics
  • Conduct safety meetings and facilitate quality groups
  • Monitor and analyze all opportunities to improve efficiencies
  • Monitor actual performance data and gather information for performance reviews
  • Assist Operation Supervisors as needed: conduct pre-shift meetings; implement company policy
  • Comply with all applicable laws/regulations, as well as company policies/procedures

Perform other duties as required
Pay Range: - , General Benefits:
Job Requirements
  • Qualifications:
  • Must possess high school diploma or equivalent
  • 5 years previous supervisory experience in the LTL industry
  • Must be able to travel as needed
  • Basic written and verbal communication skills (documentation, communication with peers, supervisors, etc.)
  • Strong communication skills (written, oral and visual)
  • Thorough knowledge of the LTL industry, DOT rules and regulations, OSHA laws, hazardous materials regulations, NMFC and tariff rules, and company policies and procedures, preferred
  • Able to work in a remote location, taking self-initiative without requiring immediate local supervision
  • Multi-task oriented and possess good organizational skills

Knowledge of Microsoft Office and Internet
Category: Service Center Leadership

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