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Service Manager Jobs in Virginia (NOW HIRING)

Piedmont Service Group

Service Manager

Danville, VA

The Service Manager reports to the Vice President/General Manager - Greensboro and leads the service team in Western VA. We provide competitive pay, great benefits, and a strong company culture ...

Piedmont Service Group

Service Manager

Danville, VA

The Service Manager reports to the Vice President/General Manager - Greensboro and leads the service team in Western VA. We provide competitive pay, great benefits, and a strong company culture ...

Piedmont Service Group

Service Manager

Danville, VA · On-site

The Service Manager reports to the Vice President/General Manager - Greensboro and leads the service team in Western VA. We provide competitive pay, great benefits, and a strong company culture ...

All Roads

Service Manager

Chesapeake, VA

$100K/yr

Service Manager - Heavy Equipment Chesapeake, VA | Vermeer All Roads Are you a seasoned Service Manager who's ready for a new challenge? Vermeer All Roads in Chesapeake, VAis searching for a customer ...

All Roads

Service Manager

Chesapeake, VA · On-site

$100K/yr

Description Service Manager - Heavy Equipment Chesapeake, VA Vermeer All Roads Are you a seasoned Service Manager who's ready for a new challenge? Vermeer All Roads in Chesapeake, VA is searching for ...

All Roads

Service Manager

Chesapeake, VA · On-site

Service Manager - Heavy Equipment Chesapeake, VA | Vermeer All Roads Are you a seasoned Service Manager who's ready for a new challenge? Vermeer All Roads in Chesapeake, VA is searching for a ...

All Roads

Service Manager

Chesapeake, VA

$100K/yr

Service Manager - Heavy Equipment Chesapeake, VA | Vermeer All Roads Are you a seasoned Service Manager who's ready for a new challenge? Vermeer All Roads in Chesapeake, VA is searching for a ...

Matheny Motors

Service Manager

Woodbridge, VA · On-site

The Woodbridge Service Manager is responsible for overseeing the operations of the service departments daily, to ensure that all repairs and customer service interactions are of the highest quality.

Renewal by Andersen

Service Manager

Richmond, VA · On-site

The Service Manager is responsible for establishing and preserving a high customer service experience by handling customer service interactions, reports, and repairs. The Service Manager must ensure ...

AutoNation

Service Manager

Dulles, VA · On-site

The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department. The service manager will operate the department at maximum production ...

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All JobsService JobsService Manager JobsService Manager Jobs in Virginia

Service Manager information

See Virginia salary details

$32.7K

$69.4K

$117.5K

How much do service manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for service manager in Virginia is $69,370.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,600.00 and $79,800.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What are high paying manager jobs?

High-paying manager jobs include executive roles such as general manager, operations manager, and project manager, often requiring leadership skills, industry experience, and relevant certifications. Salaries vary by industry and location but typically range from $80,000 to over $150,000 annually for senior positions. Specialized fields like IT, finance, and healthcare tend to offer higher compensation for managerial roles.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high customer interaction, problem-solving demands, and meeting performance targets. Stress levels vary based on the work environment, workload, and individual coping skills, but CSAs often need strong communication and patience to handle challenging situations effectively.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How much does a service manager make?

The average annual salary for a service manager in Ohio is approximately $65,000 to $85,000, depending on experience, industry, and company size. Salaries can vary based on certifications, technical skills, and the specific sector, such as automotive, hospitality, or technical services.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

What is the role of a service manager?

A service manager oversees the delivery of services to customers, ensuring quality, efficiency, and customer satisfaction. They coordinate staff, manage service processes, handle client issues, and often use management tools to monitor performance and improve operations.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Virginia? The most popular types of Service jobs in Virginia are:
What are popular job titles related to Service Manager jobs in Virginia? For Service Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Virginia look for? The top searched job categories for Service Manager jobs in Virginia are:
What cities in Virginia are hiring for Service Manager jobs? Cities in Virginia with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Virginia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $69,370 per year, or $33.4 per hour.
Service Manager

Service Manager

Piedmont Service Group

Danville, VA

Other

Posted 18 days ago

Piedmont Service Group rating

5.4

Company rating: 5.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

217th of 250 rated facilities management

Job description

Description

      Piedmont Service Group has been providing HVAC services to clients in NC, SC, and VA since 1971!


      We are currently looking for a Service Manager to join our team in Danville, VA. The Service Manager reports to the Vice President/General Manager - Greensboro and leads the service team in Western VA. 

      We provide competitive pay, great benefits, and a strong company culture devoted to growing leadership skills of our managers. 


As a Service Manager for Piedmont Service Group, you will be responsible for the following:

Providing exceptional customer service to our customers by meeting or exceeding customer requirements and commitments through the management and optimization of company resources (skilled manpower, materials, tools and equipment). 

Implementing service and business processes (best practices) and assisting in continuous improvement of these processes. 

Managing a team of experienced HVAC Service Technicians, including the recruitment, development/training, goal setting, management, performance management. 

Supporting the service coordinators with scheduling and technician assignments as well as repair quote review.

Facilitating all in-house training vendor training and continuing education.

Quality control through jobsite visits and process audits. 

Responsible for all company assets including tools, trucks, trailers and equipment. 

Being a champion for our strong safety culture.

Retaining existing customers through escalation, relationships, and negotiation. 

Supporting support emergency unit replacement projects. 

Driving efficiency in preventative maintenance programs, emergency service, and service quotations. 

Requirements

The ideal candidate will have the following:

Excellent customer service skills that help drive customer loyalty. 

Experience supervising local and remote field service technicians to optimize their customer assignments, skills, and productivity.

The ability to leverage appropriate communication strategies (email, phone call, etc.) to be highly effective at managing customer expectations on a proactive basis. Must also leverage this same skill set to work through customer conflict/concerns. 

Must have a broad knowledge of service and startup of commercial and industrial HVAC equipment and Building Automation System applications. 

A strong foundation for technical troubleshooting and the ability to make good business decisions.

Strong organizational and follow-up skills to provide timely feedback to customers and assign resources.

Effective delegation skills to meet/exceed customer expectations and help develop skills of employees.

Experience with Microsoft Office (Outlook, Excel, Word) and MobileTech service management tools and apps.

Valid driver's license and clean driving record.

Ability to pass a background and drug test.

Primary residence within 30 miles of Danville Office. 

Specialized Knowledge

Must have a valid driver's license and clean driving record

Must have at least 2 years managing service coordinators/dispatchers

Key2Act / WennSoft / XOI / DST experience a plus


Education/Experience:

Must have at minimum of fifteen years of experience working for a commercial service HVAC company.

High School Diploma plus 2 years of education post High School or equivalent experience. 


**Piedmont Service Group is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or status as a protected veteran.


For a confidential consideration, please forward resume to:  hr_manager@piedmontsg.com


Please visit our website at:

http://www.piedmontsg.com/

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