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Service Manager Jobs in Virginia (NOW HIRING)

Piedmont Service Group

Service Manager

Chesapeake, VA · On-site

The Service Manager is responsible for the management and leadership of a team of field service technicians and coordinators that promote growth and retention of the HVAC maintenance and repair ...

Piedmont Service Group

Service Manager

Chesapeake, VA · On-site

Description The Service Manager is responsible for the management and leadership of a team of field service technicians and coordinators that promote growth and retention of the HVAC maintenance and ...

All Roads

Service Manager

Chesapeake, VA

$100K/yr

Service Manager - Heavy Equipment Chesapeake, VA | Vermeer All Roads Are you a seasoned Service Manager who's ready for a new challenge? Vermeer All Roads in Chesapeake, VAis searching for a customer ...

SteelHead Management

Service Manager

Richmond, VA · On-site

The Service Manager is responsible for the general maintenance, to include performing repairs, troubleshooting, apartment turnover, and performing preventative maintenance. This is an outstanding ...

All Roads

Service Manager

Chesapeake, VA

Service Manager - Heavy Equipment Chesapeake, VA | Vermeer All Roads Are you a seasoned Service Manager who's ready for a new challenge? Vermeer All Roads in Chesapeake, VA is searching for a ...

All Roads

Service Manager

Chesapeake, VA · On-site

$100K/yr

Description Service Manager - Heavy Equipment Chesapeake, VA Vermeer All Roads Are you a seasoned Service Manager who's ready for a new challenge? Vermeer All Roads in Chesapeake, VA is searching for ...

All Roads

Service Manager

Chesapeake, VA

$100K/yr

Service Manager - Heavy Equipment Chesapeake, VA | Vermeer All Roads Are you a seasoned Service Manager who's ready for a new challenge? Vermeer All Roads in Chesapeake, VA is searching for a ...

Matheny Motors

Service Manager

Woodbridge, VA · On-site

The Woodbridge Service Manager is responsible for overseeing the operations of the service departments daily, to ensure that all repairs and customer service interactions are of the highest quality.

Renewal by Andersen

Service Manager

Richmond, VA · On-site

The Service Manager is responsible for establishing and preserving a high customer service experience by handling customer service interactions, reports, and repairs. The Service Manager must ensure ...

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Service Manager information

See Virginia salary details

$32.7K

$69.4K

$117.5K

How much do service manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for service manager in Virginia is $69,370.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,600.00 and $79,800.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Virginia? The most popular types of Service jobs in Virginia are:
What are popular job titles related to Service Manager jobs in Virginia? For Service Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Virginia look for? The top searched job categories for Service Manager jobs in Virginia are:
What cities in Virginia are hiring for Service Manager jobs? Cities in Virginia with the most Service Manager job openings:
Service Manager jobs near you
Service Manager

Service Manager

Piedmont Service Group

Chesapeake, VA • On-site

Full-time

Posted 10 days ago

Job description

The Service Manager is responsible for the management and leadership of a team of field service technicians and coordinators that promote growth and retention of the HVAC maintenance and repair service business. They will drive a safety culture with exceptional customer service, talent recruitment and development, performance management, and overall business, customer, and employee growth. This role is responsible for post sales contract management and performance from call to collections including dispatch, service delivery, and transactional support including parts procurement, repair proposals, invoicing, contract renewals. Additionally, the position is responsible for establishing and maintaining high standards for the facility, associated company vehicles, and inventory, as well as other items as required.
Essential Functions & Responsibilities:
  • Promote a strong safety culture via daily focus on safety, monthly safety meetings, and constant display and site inspection of safe work practices.
  • Responsible for input into and management of the service budget and related financial objectives.
  • Review maintenance sales proposals prior to quoting.
  • Enter cost estimates, equipment, and tasking for each contract.
  • Adapt to changes in work environment, manage competing demands and unexpected events.
  • Provide exceptional customer service to our customers by meeting or exceeding customer requirements and commitments through the management and optimization of company resources (skilled manpower, materials, tools, and equipment).
  • Deploy and follow PSG standard operating procedures in the fulfilment of our business and business transactions and assist in continuous improvement of these processes.
  • Direct management and leadership of the service team including - recruitment, development/training, goal setting, work quality management, performance measurement, and regular performance reviews.
  • Direct management and leadership of HVAC Service Technician team including - recruitment, development/training, goal setting, work quality management, performance measurement, and regular performance reviews.
  • Support sales organization with pricing input, field solutions, and business operations input to customer sales proposals.
  • Conduct start-up meetings for all new contracts.
  • Provide or approve SPOT (emergency) quotes on items above $1,500.
  • Leverage appropriate communication strategies (email, phone call, etc.) to be highly effective at managing customer expectations on a proactive basis. Must also leverage this same skill set to work through customer conflict/concerns. Avoid foreseeable customer issues through planning ahead.
  • Provide appropriate operational oversight to daily time review/approval, invoicing review/approval, contract performance review and management, A/R collection assistance when required, and job summary report review/approval.
  • Ensure facility, including warehouse, meets all safety requirements, the condition reflects the high standards of PSG, is clean, neat, and organized (5S).
  • Ensure vehicles are safe, meet VA DOT requirements, regularly inspected, clean, and organized reflecting PSG standards.

Dimensions:
  • Customer Satisfaction via Customer Surveys (if applicable)
  • Minimize Customer Cancellation Rate
  • Technician Productivity - individual call back rates, hours applied to contract work vs. No Charge Time, Spot work quoted and sold, and reduce no charge time.
  • Conduct job-site inspections and quality control visits.
  • Service contracts and overall branch service financial performance to plan/expectations - labor hours, material costs, burden money's management.

Requirements
Knowledge:
  • Experience supervising local and remote field service technicians to optimize their customer assignments, skills, and productivity.
  • Broad knowledge of commercial and industrial HVAC equipment and Building Automation System applications. Foundation for technical trouble-shooting and good business decisions.
  • Strong organization and follow-up skills to provide timely feedback to customers and assign resources.
  • Analytical skills on performance metrics, contract financial performance, and other measurable business processes and tasks.
  • Virginia masters HVAC license or willingness to obtain.
  • Universal Certification per EPA 608, 40 CFR part 82 F
  • Effective user of Microsoft Office (Outlook, Excel, Word) and MobileTech service management tools and apps.
  • Key2Act / WennSoft / Great Plains Software experience a plus
  • Clear, concise, and empathetic communication skills, both verbal and written.

Additional Requirements:
  • Must be functional on computer and/or smart devices.
  • Must demonstrate hands on action, lead by example, and take initiative when appropriate.
  • Valid driver's license
  • Availability to Service Technicians for support during scheduled times (on call schedule).

Physical Requirements:
  • Must be able to lift 50 lbs.
  • Must be able to become forklift certified.
  • Accomplish OSHA 30 and other safety requirements as needed.
  • This position requires bending, pulling, pushing, balancing, kneeling, twisting, standing, and climbing stairs or ladders.

*Piedmont Service Group is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or status as a protected veteran.

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