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Service Experts Jobs (NOW HIRING)

Service Experts

Customer Service Representative I

Duluth, GA · On-site

$14.75 - $20/hr

Maintains good customer relations and ensures that all calls meet Service Experts' standards * Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat ...

Service Experts

Manager, Sales Operations

Ocala, FL · On-site

Ensure adherence to pricing strategy set by the Region and Service Experts. * Grow revenue for multiple departments including variable margin dollars. * Grow Membership sales. * Provide Lead ...

Service Experts

Warehouse Associate I

Fairfax, VA

$16.25 - $19.50/hr

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that ...

Service Experts

Service Technician I

Charlotte, NC

High School Diploma/GED Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race ...

Service Experts

Service Technician I

Charlotte, NC · On-site

High School Diploma/GED Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race ...

Service Experts

Plumber I

Goshen, KY · On-site

We are looking for a skilled and experienced Plumber Level I to join our Service Experts HVAC and Plumbing team. In this role, you will be responsible for performing a wide range of plumbing duties ...

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How much do service experts jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for service experts in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.

How do Service Experts typically collaborate with other departments to resolve customer issues?

Service Experts frequently work cross-functionally with departments such as technical support, sales, and product teams to address customer concerns efficiently. They serve as the main point of contact for customers but often escalate complex technical problems to specialized teams or coordinate with sales to recommend upgrades and solutions. Effective communication and a team-oriented approach are essential, as Service Experts must relay customer feedback and ensure follow-through on solutions. This collaboration not only helps resolve issues faster but also enhances customer satisfaction and supports continuous improvement within the organization.

What are Service Experts?

Service Experts are professionals who specialize in providing installation, maintenance, and repair services for heating, ventilation, air conditioning (HVAC), and related home comfort systems. They are trained to diagnose issues, recommend solutions, and ensure systems operate efficiently and safely. Service Experts often work for companies that offer comprehensive home and commercial services, including emergency repairs and regular maintenance plans. Their expertise helps customers maintain a comfortable and safe indoor environment.

What are the key skills and qualifications needed to thrive as a Service Expert, and why are they important?

To thrive as a Service Expert, you need strong customer service abilities, problem-solving skills, and a relevant educational background or technical training in the services provided. Familiarity with customer relationship management (CRM) software and standard industry tools is often required, and certifications may be necessary depending on the sector (e.g., HVAC, IT). Excellent communication, patience, and a proactive attitude help build trust and effectively address client concerns. These skills ensure high-quality service delivery, customer satisfaction, and positive business outcomes.

What is the difference between Service Experts vs HVAC Technicians?

AspectService ExpertsHVAC Technicians
CredentialsCertifications in HVAC, EPA refrigerant handling, manufacturer trainingHVAC certifications, EPA license, technical training
Work EnvironmentResidential, commercial, service calls, installationResidential and commercial HVAC systems, troubleshooting, repairs
Employer & Industry UsageHVAC service companies, contractors, maintenance firmsHVAC service providers, installation companies, maintenance firms

Service Experts and HVAC Technicians both work in the HVAC industry, often performing similar tasks such as repairs, maintenance, and installations. Service Experts typically refers to a company or brand name, while HVAC Technicians are the skilled professionals performing the work. Both roles require similar certifications and work in comparable environments, making them closely related in the industry.

More about Service Experts jobs
What cities are hiring for Service Experts jobs? Cities with the most Service Experts job openings:
What states have the most Service Experts jobs? States with the most job openings for Service Experts jobs include:
What job categories do people searching Service Experts jobs look for? The top searched job categories for Service Experts jobs are:
Service Experts jobs near you
Infographic showing various Service Experts job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 80% Full Time, 12% Part Time, and 7% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $50,519 per year, or $24.3 per hour.
Customer Service Representative II

Customer Service Representative II

Service Experts

Scarborough, ME • On-site

$16.50 - $22.50/hr

Full-time

Posted 7 days ago

Service Experts rating

6.4

Company rating: 6.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

180th of 238 rated repair and maintenance companies

Job description

Welcome!
The Customer Service Representative II requires basic knowledge of job procedures and tools obtained through work experience to complete routine and standard projects and assignments within the Customer Service family. Works under general supervision.
• Assists customers by promptly and professionally addressing a wide range of inquiries, concerns, and issues.
• Demonstrates expertise in resolving customer complaints, effectively handling complex cases, and ensuring customer satisfaction through advanced support and escalation procedures.
• Records customer interactions and transactions with precision in the customer support database, ensuring accurate reference and tracking.
• Provides comprehensive guidance to customers, utilizing in-depth troubleshooting steps to diagnose and resolve technical issues effectively.
• Educates customers on product features, functionalities, and usage, delivering detailed information to enhance their understanding and optimize their experience.
• Demonstrates proficiency in processing customer orders, returns, and exchanges efficiently, ensuring accuracy and strict adherence to company policies and procedures.
• Collaborates with cross-functional teams, including sales and technical support, to expertly address complex customer inquiries or problems, providing comprehensive solutions.
• Proactively keeps customers well-informed about product updates, new releases, or relevant changes, demonstrating a high level of expertise in enhancing their usage and experience.
Minimum Experience: 2+ years Minimum Education: High School Diploma/GED
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

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About Service Experts

Sourced by ZipRecruiter

Service Experts, based in Plano, Texas, US, is an industry leader in the HVAC (Heating, Ventilation, Air Conditioning) sector with a commitment to providing top-tier service for home comfort. Their offerings cover a broad range of services such as repair, maintenance, and installation of heating and air conditioning systems. Established in 1996, the company has demonstrated consistent growth and expansion, boasting a network of over 100 service centers across North America. Their mission is simple yet powerful: to provide excellence in home comfort. Service Experts has emerged as a trusted choice in the market due to their adherence to core values of integrity, innovation, excellence, and commitment.

Industry

Construction

Company size

1,001 - 5,000 Employees

Headquarters location

Plano, TX, US

Year founded

1996

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