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Service Experts

Commercial Service Technician III

Austin, TX · On-site

$29.75 - $38.75/hr

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including: * Competitive Pay with incentive ...

Service Experts

Customer Service Representative I

Elyria, OH · On-site

$14.50 - $19.75/hr

Maintains good customer relations and ensures that all calls meet Service Experts' standards * Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat ...

Service Experts

Manager, Sales Operations

Ocala, FL · On-site

Ensure adherence to pricing strategy set by the Region and Service Experts. * Grow revenue for multiple departments including variable margin dollars. * Grow Membership sales. * Provide Lead ...

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How much do service experts jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for service experts in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.

How do Service Experts typically collaborate with other departments to resolve customer issues?

Service Experts frequently work cross-functionally with departments such as technical support, sales, and product teams to address customer concerns efficiently. They serve as the main point of contact for customers but often escalate complex technical problems to specialized teams or coordinate with sales to recommend upgrades and solutions. Effective communication and a team-oriented approach are essential, as Service Experts must relay customer feedback and ensure follow-through on solutions. This collaboration not only helps resolve issues faster but also enhances customer satisfaction and supports continuous improvement within the organization.

What are Service Experts?

Service Experts are professionals who specialize in providing installation, maintenance, and repair services for heating, ventilation, air conditioning (HVAC), and related home comfort systems. They are trained to diagnose issues, recommend solutions, and ensure systems operate efficiently and safely. Service Experts often work for companies that offer comprehensive home and commercial services, including emergency repairs and regular maintenance plans. Their expertise helps customers maintain a comfortable and safe indoor environment.

What are the key skills and qualifications needed to thrive as a Service Expert, and why are they important?

To thrive as a Service Expert, you need strong customer service abilities, problem-solving skills, and a relevant educational background or technical training in the services provided. Familiarity with customer relationship management (CRM) software and standard industry tools is often required, and certifications may be necessary depending on the sector (e.g., HVAC, IT). Excellent communication, patience, and a proactive attitude help build trust and effectively address client concerns. These skills ensure high-quality service delivery, customer satisfaction, and positive business outcomes.

What is the difference between Service Experts vs HVAC Technicians?

AspectService ExpertsHVAC Technicians
CredentialsCertifications in HVAC, EPA refrigerant handling, manufacturer trainingHVAC certifications, EPA license, technical training
Work EnvironmentResidential, commercial, service calls, installationResidential and commercial HVAC systems, troubleshooting, repairs
Employer & Industry UsageHVAC service companies, contractors, maintenance firmsHVAC service providers, installation companies, maintenance firms

Service Experts and HVAC Technicians both work in the HVAC industry, often performing similar tasks such as repairs, maintenance, and installations. Service Experts typically refers to a company or brand name, while HVAC Technicians are the skilled professionals performing the work. Both roles require similar certifications and work in comparable environments, making them closely related in the industry.

More about Service Experts jobs
What cities are hiring for Service Experts jobs? Cities with the most Service Experts job openings:
What states have the most Service Experts jobs? States with the most job openings for Service Experts jobs include:
What job categories do people searching Service Experts jobs look for? The top searched job categories for Service Experts jobs are:
Service Experts jobs near you
Infographic showing various Service Experts job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $50,519 per year, or $24.3 per hour.
Commercial Service Technician I

Commercial Service Technician I

Service Experts

Charlotte, NC • On-site

Full-time

Posted 16 days ago

Service Experts rating

6.4

Company rating: 6.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

163rd of 217 rated repair and maintenance companies

Job description

Welcome!
The Commercial Service Technician I is an entry-level position, typically requiring little to no prior knowledge or experience to assist with routine and standard projects and assignments within the Technician Services family. Works under close supervision.
Job Title: Commercial Service Technician I
Reports To: Service Manager or Ops Manager
Status: Regular, Full-time
Category: Commercial Service
Location Name: Komfort Air Service Experts
Location Address: 8107 Arrowridge Blvd Suite Q, Charlotte, NC 28273
Join the team of experts and realize your true potential!
Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Job Summary
As a member of our team, you will accurately diagnose and repair problems with commercial HVAC equipment. With a strong focus on customer service and a commitment to integrity, you will communicate solutions to customers.
Key Responsibilities:
  • Responsible for analyzing, diagnosing, and resolving customer concerns in commercial environments.
  • Perform service on commercial heating, air conditioning, ventilation, and refrigeration equipment as well as accessories.
  • Perform start-ups on air conditioning as required.
  • Responsible for delivery and removal of equipment needed to complete service work.
  • Responsible for providing excellent service to commercial customers and sustaining high levels of customer satisfaction.
  • Handle customer concerns, questions or problems in an effective manner.
  • Prepare material requisition forms to ensure proper truck stock levels.
  • Other duties include performing maintenance on equipment, servicing and/or cleaning
  • IAQ products, soldering, welding, brazing, and performing minor field fabrication.

Qualifications/Skills:
  • The qualified candidate must have a high school diploma or equivalent.
  • A license in commercial HVAC required (Gasfitter 2 or Gasfitter 1 License) with
  • Refrigeration license (313A License) preferred.
  • A license in plumbing, electrical work, sheet metal, or refrigeration an asset.
  • Proven mechanical aptitude and experience in the commercial HVAC field.
  • Able to operate all necessary tools and equipment to perform various projects.
  • Adept at servicing commercial heating, air conditioning, ventilation, and refrigeration equipment, as well as related accessories.
  • Demonstrated commitment to the delivery of customer-focused service.
  • Must be able to read and interpret drawings, blueprints, and production diagrams.
  • The ability to work overtime and weekend hours as required.
  • The successful incumbent must be able to meet the minimum requirements for our background check criteria.

Minimum Experience: 0-2 years
Years Minimum Education: High School Diploma/GED
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

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About Service Experts

Sourced by ZipRecruiter

Service Experts, based in Plano, Texas, US, is an industry leader in the HVAC (Heating, Ventilation, Air Conditioning) sector with a commitment to providing top-tier service for home comfort. Their offerings cover a broad range of services such as repair, maintenance, and installation of heating and air conditioning systems. Established in 1996, the company has demonstrated consistent growth and expansion, boasting a network of over 100 service centers across North America. Their mission is simple yet powerful: to provide excellence in home comfort. Service Experts has emerged as a trusted choice in the market due to their adherence to core values of integrity, innovation, excellence, and commitment.

Industry

Construction

Company size

1,001 - 5,000 Employees

Headquarters location

Plano, TX, US

Year founded

1996

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