$14.50 - $19.75/hr
Maintains good customer relations and ensures that all calls meet Service Experts' standards * Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat ...
$14.50 - $19.75/hr
Maintains good customer relations and ensures that all calls meet Service Experts' standards * Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat ...
Richardson, TX · On-site
$14.50 - $19.75/hr
Maintains good customer relations and ensures that all calls meet Service Experts' standards * Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat ...
Richardson, TX · On-site
$14.50 - $19.75/hr
Maintains good customer relations and ensures that all calls meet Service Experts' standards * Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat ...
The General Manager (Center) at Service Experts is a strategic, high-impact leadership role accountable for driving revenue, market growth, and profitability across HVAC, Plumbing, and Electrical ...
New
The General Manager (Center) at Service Experts is a strategic, high-impact leadership role accountable for driving revenue, market growth, and profitability across HVAC, Plumbing, and Electrical ...
New
Explain features and benefits of the Advantage program and other Service Experts programs to existing, new, or potential customers. * Retain customer accounts that qualify for a transfer to a new ...
Explain features and benefits of the Advantage program and other Service Experts programs to existing, new, or potential customers. * Retain customer accounts that qualify for a transfer to a new ...
Houston, TX · On-site
The General Manager (Center) at Service Experts is a strategic, high-impact leadership role accountable for driving revenue, market growth, and profitability across HVAC, Plumbing, and Electrical ...
Houston, TX · On-site
The General Manager (Center) at Service Experts is a strategic, high-impact leadership role accountable for driving revenue, market growth, and profitability across HVAC, Plumbing, and Electrical ...
Richardson, TX · On-site
Explain features and benefits of the Advantage program and other Service Experts programs to existing, new, or potential customers. * Retain customer accounts that qualify for a transfer to a new ...
Richardson, TX · On-site
Explain features and benefits of the Advantage program and other Service Experts programs to existing, new, or potential customers. * Retain customer accounts that qualify for a transfer to a new ...
Richardson, TX · On-site
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including: * Competitive Pay with incentive ...
Richardson, TX · On-site
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including: * Competitive Pay with incentive ...
We are currently seeking a Plumber to join our Service Experts HVAC and Plumbing team. In this role, you will be responsible for leading plumbing projects, performing advanced installations, repairs ...
We are currently seeking a Plumber to join our Service Experts HVAC and Plumbing team. In this role, you will be responsible for leading plumbing projects, performing advanced installations, repairs ...
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that ...
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that ...
San Antonio, TX · On-site
We are currently seeking a Plumber to join our Service Experts HVAC and Plumbing team. In this role, you will be responsible for leading plumbing projects, performing advanced installations, repairs ...
San Antonio, TX · On-site
We are currently seeking a Plumber to join our Service Experts HVAC and Plumbing team. In this role, you will be responsible for leading plumbing projects, performing advanced installations, repairs ...
Richardson, TX · On-site
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that ...
Richardson, TX · On-site
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that ...
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including: * Competitive Pay with incentive ...
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including: * Competitive Pay with incentive ...
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including: * Competitive Pay with incentive ...
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including: * Competitive Pay with incentive ...
Austin, TX · On-site
High School Diploma/GED Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race ...
Austin, TX · On-site
High School Diploma/GED Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race ...
Richardson, TX · On-site
$105 - $134/hr
Compensation Range: $104,700 - $133,500 Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without ...
Richardson, TX · On-site
$105 - $134/hr
Compensation Range: $104,700 - $133,500 Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without ...
Bachelor's Degree Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color ...
Bachelor's Degree Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color ...
Richardson, TX · Hybrid
Welcome! Service Experts is seeking a Principal Architect to lead the architectural strategy, operating model, and technical governance of the enterprise Operational Data Platform (ODP) and ...
Richardson, TX · Hybrid
Welcome! Service Experts is seeking a Principal Architect to lead the architectural strategy, operating model, and technical governance of the enterprise Operational Data Platform (ODP) and ...
Bachelor's Degree Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color ...
Bachelor's Degree Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color ...
Richardson, TX · On-site
$120 - $160/hr
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that ...
Richardson, TX · On-site
$120 - $160/hr
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that ...
Richardson, TX · On-site
$95 - $135/hr
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:* Competitive Pay with incentive ...
Richardson, TX · On-site
$95 - $135/hr
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:* Competitive Pay with incentive ...
$10.97 - $13.58
7% of jobs
$13.58 - $16.19
11% of jobs
$16.89 is the 25th percentile. Wages below this are outliers.
$16.19 - $18.79
24% of jobs
The median wage is $20.01 / hr.
$18.79 - $21.40
16% of jobs
$21.40 - $24
14% of jobs
$24.57 is the 75th percentile. Wages above this are outliers.
$24 - $26.61
8% of jobs
$26.61 - $29.22
7% of jobs
$29.22 - $31.82
4% of jobs
$31.82 - $34.43
3% of jobs
$34.43 - $37.03
2% of jobs
$37.03 - $39.64
2% of jobs
$10
$22
$39
| Aspect | Service Experts | HVAC Technicians |
|---|---|---|
| Credentials | Certifications in HVAC, EPA refrigerant handling, manufacturer training | HVAC certifications, EPA license, technical training |
| Work Environment | Residential, commercial, service calls, installation | Residential and commercial HVAC systems, troubleshooting, repairs |
| Employer & Industry Usage | HVAC service companies, contractors, maintenance firms | HVAC service providers, installation companies, maintenance firms |
Service Experts and HVAC Technicians both work in the HVAC industry, often performing similar tasks such as repairs, maintenance, and installations. Service Experts typically refers to a company or brand name, while HVAC Technicians are the skilled professionals performing the work. Both roles require similar certifications and work in comparable environments, making them closely related in the industry.
For Service Experts jobs in Texas, the most frequently searched job titles are:
The top searched job categories for Service Experts jobs in Texas are:
Cities in Texas with the most Service Experts job openings:
$14.50 - $19.75/hr
Full-time
Re-posted 6 days ago
6.1
Based on 28 frontline employees who took The Breakroom Quiz
231st of 283 rated repair and maintenance companies
Welcome!
The Customer Service Representative I is an entry-level position, typically requiring little to no prior knowledge or experience to assist with routine and standard projects and assignments within the Customer Service family. Works under close supervision.Key Responsibilities:
Maintains good customer relations and ensures that all calls meet Service Experts' standards
Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
Maintains customer records by updating account information
Accurately dispositions calls in call monitoring software
Adheres to CPI compliance regulations when taking payments over the phone
Updates capacity planner whenever calls or booked, rescheduled or cancelled
Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
Communicates with customers on the status of service calls
Assists with dispatching as needed
Continually maintains working knowledge of all company products, services, and promotions
Working with dispatch to improve accuracy in scheduling and speed of response
Reliable attendance and on-time job performance
Qualifications:
High school diploma or equivalent with 0-2 years experience working in customer service or other customer-facing environment
Experience or training the use of computers and related systems in an administrative office environment
Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
Excellent customer-service, communication, and interpersonal skills
Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
Ability to work effectively in both a team and an independent environment
Ability to make decisions based on established guidelines and procedures
Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
Effective organizational and time-management skills. Must be able to prioritize work based on service demands
An understanding and knowledge of the HVAC/Refrigeration Industry is an asset
Performs similar/other duties as needed or assigned
Minimum Experience: 0 - 2 years
Minimum Education: High School Diploma/GED
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com
Get the full story on Breakroom
Sourced by ZipRecruiter
Service Experts, based in Plano, Texas, US, is an industry leader in the HVAC (Heating, Ventilation, Air Conditioning) sector with a commitment to providing top-tier service for home comfort. Their offerings cover a broad range of services such as repair, maintenance, and installation of heating and air conditioning systems. Established in 1996, the company has demonstrated consistent growth and expansion, boasting a network of over 100 service centers across North America. Their mission is simple yet powerful: to provide excellence in home comfort. Service Experts has emerged as a trusted choice in the market due to their adherence to core values of integrity, innovation, excellence, and commitment.
Construction
1,001 - 5,000 Employees
Plano, TX, US
1996
