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Service Director Jobs in Decatur, GA (NOW HIRING)

CVS Health

Meritain Client Service Director

Atlanta, GA

$68K - $158K/yr

The Client Service Director is a leadership role managing a team and we have a preference for qualified candidates in the Southeast region of the US** The Client Service Director leads and manages an ...

Robert Half

Client Service Director RHMR

Atlanta, GA · On-site

JOB REQUISITION Client Service Director RHMR LOCATION GA ATLANTA SUMMARY As a Client Solutions Director, you will be responsible for: * Introducing our services via video, telephone, and in-person ...

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The Recovery Village

Food Services Director

Roswell, GA · On-site

$70K/yr

The Food Service Director manages the food service production and delivery system, including purchase and inventory of food and supplies. The Food Service Director will ensure conformance with food ...

New

The Recovery Village

Food Services Director

Roswell, GA · On-site

$70K/yr

The Food Service Director manages the food service production and delivery system, including purchase and inventory of food and supplies. The Food Service Director will ensure conformance with food ...

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All JobsService JobsService Director JobsService Director Jobs in Decatur, GA

Service Director information

See Decatur, GA salary details

$29.8K

$100.2K

$170.4K

How much do service director jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service director in Decatur, GA is $100,243.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,600.00 and $117,200.00 per year, depending on experience, location, and employer.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Decatur, GA? The most popular types of Service jobs in Decatur, GA are:
What job categories do people searching Service Director jobs in Decatur, GA look for? The top searched job categories for Service Director jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Service Director jobs? Cities near Decatur, GA with the most Service Director job openings:
Service Director jobs near you

Service Director

Woodward Management Partners

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

SERVICE DIRECTOR JOB DESCRIPTION
BASIC PURPOSE:
• Responsible for all phases of maintenance operations while operating within budgeted financials goals of property under direction of Community Director.
• Performs various maintenance duties necessary to maintain and enhance the value of the community.
• Handles repairs and improvements of occupied and vacant apartments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Represent Woodward Management Partners in a professional manner at all times. Maintain a professional, courteous attitude when dealing with residents, vendors, subordinates, employees and general public.
• Ensure that the property complies with Federal Fair Housing laws and American with Disabilities Act as well as city, county and state rules and regulations.
• Be aware of and operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times.
• Communicate with Community Director regarding any issues that adversely impact property operations and ultimate financial success.
• Make daily decisions to ensure that expenses are controlled as outlined in approved operating budget.
• Gather bids for capital work for annual budget preparation.
• Inspect property daily to maintain superior curb appeal and identify safety issues.
• Perform assigned maintenance tasks and service request in a timely manner (24 to 48 hours) pending parts order.
• Manage the inventory of "ready" apartments to support community's leasing efforts. Follow company standards of 3 to 5 business days on turns.
• Conduct property light inspections to ensure that all exterior lights are in operational order. Maintain a Preventative Maintenance schedule.
• Performs on-call emergency service as required.
• Assists in keeping the grounds and common areas free of trash and debris.
• Assists Community Director in the management of subcontractors or performs the work normally assigned to a subcontractor based on the skill set of the employee.
• Performs other duties as assigned.
POSITION REQUIREMENTS:
• Must have valid driver's license, dependable transportation and be able to accommodate a rotating on-call schedule
• Must be able to lift up to 50 lbs and exert 50 lbs of force.
• Must be able to endure walking, squatting, bending, balancing, climbing, kneeling, crawling and prolonged standing.
• Must be able to use hands to grip power and hand tools.
• Must be HVAC certified. CPO is preferred. All candidates must pass a background check and drug screen. We are an equal opportunity employer.
• Must be HVAC certified.
• Weekends may be required.
BENEFITS:
  • 100% Paid Employee Healthcare
  • Dental, Vision, & LTD Coverage
  • Paid PTO & Holiday Time
  • 401k Investment Plan
  • Employee Apartment Discount & Employee Referral Programs

EOE STATEMENT:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected

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