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Service Delivery Coordinator Jobs (NOW HIRING)

TAZ NETWORKS INC

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Service Delivery Coordinator - Administrator

Brighton, MI · On-site

$40K - $55K/yr

The Service Delivery Coordinator will be responsible for coordinating technician schedules, managing client interactions, and ensuring a high level of service delivery while attaining maximum ...

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How much do service delivery coordinator jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for service delivery coordinator in the United States is $21.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Service Delivery Coordinator vs Customer Service Representative?

AspectService Delivery CoordinatorCustomer Service Representative
CredentialsTypically requires a relevant degree or certification in business or related fieldHigh school diploma or equivalent, with customer service training often preferred
Work EnvironmentOffice setting, coordinating between clients and internal teamsCall centers, retail, or office environments interacting directly with customers
Employer & Industry UsageUsed in IT, telecommunications, and service industries to ensure service deliveryCommon across retail, hospitality, and customer support sectors

The Service Delivery Coordinator focuses on managing and coordinating service processes to ensure client satisfaction, often working behind the scenes. In contrast, the Customer Service Representative interacts directly with customers to address inquiries and resolve issues. While both roles require strong communication skills, the Coordinator's role is more process-oriented, whereas the Representative's role is customer-facing.

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Service Delivery Coordinator jobs near you
Infographic showing various Service Delivery Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,331 per year, or $21.8 per hour.

Service Delivery Coordinator - Administrator

TAZ NETWORKS INC

Brighton, MI • On-site

$40K - $55K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 6 days ago

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Job description

Hybrid Position: After 90 Days 2 Days At Home, 3 Days in Office at either our Brighton or Clinton Township, MI office.

Part Time or Full Time:  5 Hours per day is needed at a minimum.  Have a need for flexibility?  Let us know the reason and we will see if we can address it.

IDEAL CANDIDATES: A great service coordinator will have strong verbal and written communication skills and a great working knowledge of Microsoft 365. Ideal candidate will have monitored service dashboards to verify that customers are highly satisfied with response times.  Candidate cannot be intimidated by talking to technical personnel or clients and by using the phone regularly.

Job Summary: The Service Delivery Coordinator will be responsible for coordinating technician schedules, managing client interactions, and ensuring a high level of service delivery while attaining maximum utilization of internal and field technical resources. This role combines the duties of dispatching with customer service management to enhance operational efficiency and client satisfaction.

Education/Certification/Experience:
• Basic technical knowledge is required.
• Proven leadership experience in a customer service or technical environment.

Personal Characteristics:
• Ability to work well with our Service Manager
• Positive and upbeat attitude (negativity not tolerated).
• Professional and courteous with keen attention to detail.
• Willingness to seek assistance when needed.
• Strong phone and interpersonal skills.

Roles and Responsibilities:

Dispatcher Duties:
• Coordinate and schedule technicians for service calls and project tasks.
• Ensure efficient dispatching of technicians to maximize productivity and minimize response times.
• Monitor and manage technician workloads, adjusting schedules as needed.
• Communicate clearly and promptly with technicians to relay information and updates.
• Maintain accurate records of dispatch activities and technician status.

Service Delivery Coordinator Duties:
• Answer overflow Service Desk calls within three rings.
• Manage client problems, solutions, and expectations effectively.
• Create and manage tickets for incoming user issues or emails, estimating ticket resolution times to optimize technician workload.
• Set and reset client expectations, interacting with clients to maintain and enhance satisfaction.
• Monitor the service dashboard to ensure client expectations are met or exceeded.
• Supervise and coordinate technicians’ daily schedules and communication.
• Perform additional duties as directed by leadership.

Performance Standards:
• Answers all calls within three rings.
• Assigns 100% of all requests within 45 minutes.
• Adheres to Service Level Agreements (SLA).
• Increases client satisfaction through standardized processes.
• Improves net profits by enhancing remote operations and reducing onsite visits.

Other Notes:
• Manage client interactions with a focus on maintaining high levels of client satisfaction.
• Ensure effective communication between the dispatch team, technicians, and clients.
• Utilize Autotask PSA to track and manage service delivery.

Benefits include health insurance, 401K plan with employer contributions, 12 days per year of PTO + holidays, training and paid for certification exams along with working with great clients who enjoy our services.

Company Description

TAZ Networks is a leading Managed IT provider in the Southeast Michigan area. We focus on our clients and the technology that we provide to them. We make sure to provide our team members a fun and quick learning environment. While fast paced you never have to worry about having a day that goes by slowly. Never worry about having the same things over and over to deal with as each day brings new surprises and learning experiences.