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Client Service Delivery Coordinator Jobs (NOW HIRING)

Redesign

Service Delivery Coordinator

$55K - $75K/yr

The Service Delivery Coordinator supports the delivery of managed services across an assigned ... This role develops deep familiarity with client environments and internal service delivery ...

Pavlov Media

Service Delivery Coordinator

Champaign, IL

$20 - $24/hr

Service Delivery Coordinator At Pavlov Media, we're on a mission to create something extraordinary. We're passionate about delivering a far superior internet experience to the communities we serve ...

avisystems

Service Delivery Coordinator

Denver, CO

$19.25 - $25.75/hr

The Service Delivery Coordinator plays a pivotal role within FORTÉ by serving as the initial point of contact for service issues being reported by our customers. This role will support FORTÉ ...

Surface Experts

Service Delivery Coordinator

Kansas City, MO · On-site

$17.25 - $23/hr

Our Service Delivery Coordinator will collaborate across our team, aligning all details to create the best customer outcomes each day. The best candidate for this role is driven by customer ...

AVI Systems

Service Delivery Coordinator

Denver, CO

$19.25 - $25.75/hr

The Service Delivery Coordinator plays a pivotal role within FORTÉ by serving as the initial point of contact for service issues being reported by our customers. This role will support FORTÉ ...

avisystems

Service Delivery Coordinator

Denver, CO · On-site

$19.25 - $25.75/hr

The Service Delivery Coordinator plays a pivotal role within FORTÉ by serving as the initial point of contact for service issues being reported by our customers. This role will support FORTÉ ...

LiveOak Fiber

Service Delivery Coordinator

Niceville, FL

$17.25 - $23.25/hr

Position Overview & Purpose The Service Delivery Coordinator is responsible for focusing on the activities of our highly motivated field service technicians. Provide key support and direction of all ...

LiveOak Fiber

Service Delivery Coordinator

Niceville, FL

$17.25 - $23.25/hr

Position Overview & Purpose The Service Delivery Coordinator is responsible for focusing on the activities of our highly motivated field service technicians. Provide key support and direction of all ...

LiveOak Fiber

Service Delivery Coordinator

Niceville, FL · On-site

$17.25 - $23.25/hr

Position Overview & Purpose The Service Delivery Coordinator is responsible for focusing on the activities of our highly motivated field service technicians. Provide key support and direction of all ...

Optus, Inc

Service Delivery Coordinator

Jonesboro, AR · On-site

$17.50 - $18/hr

The Service Delivery Coordinator is a highly motivated individual that can work in a fast paced environment and transition from task to task smoothly. Strong teamwork and ability to work closely with ...

Optus, Inc

Service Delivery Coordinator

Jonesboro, AR · On-site

$17.50 - $18/hr

The Service Delivery Coordinator is a highly motivated individual that can work in a fast paced environment and transition from task to task smoothly. Strong teamwork and ability to work closely with ...

TAZ NETWORKS INC

Be Seen First

Service Delivery Coordinator - Administrator

Brighton, MI · On-site

$40K - $55K/yr

The Service Delivery Coordinator will be responsible for coordinating technician schedules, managing client interactions, and ensuring a high level of service delivery while attaining maximum ...

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Client Service Delivery Coordinator information

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How much do client service delivery coordinator jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for client service delivery coordinator in the United States is $21.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Client Service Delivery Coordinator vs Customer Support Specialist?

AspectClient Service Delivery CoordinatorCustomer Support Specialist
CredentialsRelevant certifications in client management or project coordinationCustomer service or support certifications often preferred
Work EnvironmentClient-facing roles, project-based settings, corporate officesCall centers, help desks, online support platforms
Employer & Industry UsageUsed in consulting, IT, finance, and professional servicesCommon in retail, tech, telecommunications, and service industries
Search & Comparison IntentFocuses on client management and service delivery processesCentered on resolving customer issues and support inquiries

The main difference is that a Client Service Delivery Coordinator manages client projects and ensures service delivery aligns with client expectations, often in a more strategic or project-oriented role. In contrast, a Customer Support Specialist primarily handles direct customer inquiries and troubleshooting. Both roles require strong communication skills but serve different stages of the customer relationship lifecycle.

What cities are hiring for Client Service Delivery Coordinator jobs? Cities with the most Client Service Delivery Coordinator job openings:
What are the most commonly searched types of Client Service Delivery jobs? The most popular types of Client Service Delivery jobs are:
What states have the most Client Service Delivery Coordinator jobs? States with the most job openings for Client Service Delivery Coordinator jobs include:
Client Service Delivery Coordinator jobs near you
Service Delivery Coordinator

Service Delivery Coordinator

Redesign

Remote

$55K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 28 days ago

Job description

About Redesign Group
The Redesign Group is a global technology and cybersecurity Solution Provider leveraging design thinking, interdependent subject matter expertise, and emerging technology solutions to help organizations achieve meaningful transformation. Our globally diverse team members, partnerships with strategic technology manufacturers, and cybersecurity services position us to be a business partner that's ready for what's next.
We live by our core values of operating in the service of others, being problem solvers, and focusing on long term partnerships. You'll excel at Redesign if you thrive in a rewarding environment that moves quickly, challenges you to grow and fosters collaboration. We seek candidates with a hands-on customer-first approach, robust interpersonal and communication skills, strong work ethic and excellent time management. While teamwork is expected, the ability to work independently in a fast-paced environment is crucial.
Job Description
The Service Delivery Coordinator supports the delivery of managed services across an assigned portfolio of client accounts. This role is execution-focused, responsible for the day-to-day service coordination activities that keep client communications and service tracking running smoothly: monitoring ticket activity, tracking open requests, facilitating client communications, and ensuring service activities are progressing in line with service level objectives.
The Service Delivery Coordinator also works alongside Service Delivery Managers on larger accounts, handling operational support tasks that allow the manager to focus on higher-complexity coordination and communication work. This role develops deep familiarity with client environments and internal service delivery processes.
Key Responsibilities
  • Serve as the primary day-to-day service contact for an assigned portfolio of managed services clients, managing routine communications and ensuring service activity is tracked and progressing.
  • Conduct regular check-in calls and service touchpoints with assigned clients, maintaining visibility into open items, client satisfaction, and upcoming needs.
  • Prepare and distribute standard service reports for assigned accounts, including ticket summaries, service level objective performance, and open action item tracking.
  • Monitor ticket queues, ensuring open incidents and requests are progressing appropriately and flagging items at risk of missing service level objectives.
  • Track and follow up on outstanding client requests, coordinating with the service desk and engineering teams to drive timely resolution.
  • Support client onboarding activities for assigned accounts, ensuring documentation is completed and service delivery is established per the contract.
  • Assist with preparation of materials for monthly, quarterly, and annual business reviews, including service performance summaries, ticket trend data, and open action item tracking.
  • Provide operational support on accounts that require additional coordination, including ticket monitoring, action item tracking, and internal follow-up.
  • Communicate service updates, incident status, and resolution summaries to clients as directed.
  • Assist with coordinating internal resources for scheduled maintenance, change requests, and project activities affecting assigned client accounts.
  • Maintain accurate and up-to-date records of client interactions, open items, and service activity within internal systems.
  • Identify recurring issues or patterns within client environments and surface them to the appropriate team or engineer for review and resolution.
  • Contribute to documentation and improvement of service delivery workflows and client-facing procedures.
  • Support escalation activities by gathering relevant context, ticket history, and client communication records to enable faster resolution by senior team members.

Qualifications
  • 2 - 4 years of experience in IT service coordination, account support, service desk operations, or a related client-facing IT role.
  • Experience working in a Managed Service Provider (MSP) or IT services environment preferred.
  • Familiarity with ITIL-based service management concepts and ticketing platforms (ConnectWise, Autotask, or similar).
  • Strong organizational skills with the ability to manage multiple open items and client priorities simultaneously without losing track of details.
  • Clear, professional communication skills (written and verbal), with comfort in client-facing interactions.
  • A service-oriented mindset with a proactive approach to follow-through and issue resolution.
  • Basic understanding of IT infrastructure concepts sufficient to communicate effectively with clients and internal engineering teams about common service topics.

Preferred Qualifications
  • ITIL Foundation certification or interest in pursuing it.
  • Experience preparing client-facing reports or service documentation.
  • Familiarity with RMM platforms and how managed services are delivered operationally.
  • Experience supporting cybersecurity or MSSP service environments.
  • Bachelor's degree in Information Technology, Business, or a related field, or equivalent experience.

Work Environment & Physical Requirements
  • Ability to sit and work at a computer for extended periods (e.g., several hours at a time).
  • Requires regular use of a computer, keyboard, mouse, and other standard office equipment.
  • Ability to communicate effectively via phone, Slack, email, and video conferencing tools.
  • Must maintain a safe and ergonomic home workspace, with a stable and fast internet connection.

Benefits
We offer a comprehensive benefits package which may include:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) retirement plan with company match (annual dollar cap applied)
  • Flexible time off plan
  • 15 paid holidays
  • Sick leave (amount varies by state requirements and is at least the minimum required by any state)
  • Short-term and long-term disability
  • Life insurance
  • Paid parental leave

We're an Equal Opportunity and Affirmative Action Employer and welcome applicants from all backgrounds. We consider qualified candidates without regard to any legally protected status. This role is subject to applicable employment laws based on work location. In compliance with pay transparency laws, the compensation range for this role is included, with final pay based on experience, skills, and location. We participate in E-Verify to confirm employment eligibility and are happy to provide reasonable accommodations throughout the hiring process-just let us know how we can help.
The pay range for this role is:
55,000 - 75,000 USD per year (Remote (United States))

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