Service Delivery Manager
Troy, MI · On-site
Responsibilities : • Serve as the primary delivery contact for client stakeholders • Ensure ... as Service Delivery Manager, Program Manager, Engagement Manager, or Delivery Manager • ...
Service Delivery Manager
Troy, MI · On-site
Responsibilities : • Serve as the primary delivery contact for client stakeholders • Ensure ... as Service Delivery Manager, Program Manager, Engagement Manager, or Delivery Manager • ...
Service Delivery Manager
Troy, MI · On-site
Responsibilities : • Serve as the primary delivery contact for client stakeholders • Ensure ... as Service Delivery Manager, Program Manager, Engagement Manager, or Delivery Manager • ...
Service Delivery Manager
Troy, MI · On-site
Responsibilities : • Serve as the primary delivery contact for client stakeholders • Ensure ... as Service Delivery Manager, Program Manager, Engagement Manager, or Delivery Manager • ...
Service Delivery Manager
Acton, MA · On-site
This is a client-facing, operational leadership role that requires a blend of strategic thinking, operational management, and excellent communication skills. Key Responsibilities: * Service Delivery ...
Service Delivery Manager
Acton, MA · On-site
This is a client-facing, operational leadership role that requires a blend of strategic thinking, operational management, and excellent communication skills. Key Responsibilities: * Service Delivery ...
Service Delivery Manager
Scottsdale, AZ · On-site
Client Relationship Management * Build and maintain trusted relationships with customer stakeholders. * Understand customer business objectives and align service delivery accordingly. * Act as the ...
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Service Delivery Manager
Scottsdale, AZ · On-site
Client Relationship Management * Build and maintain trusted relationships with customer stakeholders. * Understand customer business objectives and align service delivery accordingly. * Act as the ...
Client Delivery Leadership * Serve as the primary delivery leader for assigned client engagements and maintain accountability for overall delivery outcomes. * Ensure delivery commitments ...
Client Delivery Leadership * Serve as the primary delivery leader for assigned client engagements and maintain accountability for overall delivery outcomes. * Ensure delivery commitments ...
Service Delivery Manager
Arlington, VA · On-site
$147K - $220K/yr
Everforth ECS is looking for a Service Delivery Manager to oversee the user and agency facing functions of the CDM P rogram . These include Agency Success, Cyber Operations, Tier 1 Service Desk, Tier ...
Service Delivery Manager
Arlington, VA · On-site
$147K - $220K/yr
Everforth ECS is looking for a Service Delivery Manager to oversee the user and agency facing functions of the CDM P rogram . These include Agency Success, Cyber Operations, Tier 1 Service Desk, Tier ...
Service Delivery Manager
Cedar Rapids, IA · On-site
The Service Delivery Manager leads the teams responsible for project implementation, service provisioning, client onboarding, and service delivery operations. This role ensures projects are delivered ...
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Service Delivery Manager
Cedar Rapids, IA · On-site
The Service Delivery Manager leads the teams responsible for project implementation, service provisioning, client onboarding, and service delivery operations. This role ensures projects are delivered ...
Service Delivery Manager
Arlington, VA · On-site
$147K - $220K/yr
Everforth ECS is looking for a Service Delivery Manager to oversee the user and agency facing functions of the CDM Program. These include Agency Success, Cyber Operations, Tier 1 Service Desk, Tier 2 ...
Service Delivery Manager
Arlington, VA · On-site
$147K - $220K/yr
Everforth ECS is looking for a Service Delivery Manager to oversee the user and agency facing functions of the CDM Program. These include Agency Success, Cyber Operations, Tier 1 Service Desk, Tier 2 ...
We specialize in focusing on what the client needs and adapting to how our client works. Our number ... Managed Services: We realize our clients don't have the time to worry about the most important ...
We specialize in focusing on what the client needs and adapting to how our client works. Our number ... Managed Services: We realize our clients don't have the time to worry about the most important ...
Service Delivery Manager
Santa Clara, CA · On-site
As a Service Delivery Manager, you will be part of a team supporting the Director, Service Delivery in executing the regional service delivery strategy and governance frameworks. Your focus will be ...
Service Delivery Manager
Santa Clara, CA · On-site
As a Service Delivery Manager, you will be part of a team supporting the Director, Service Delivery in executing the regional service delivery strategy and governance frameworks. Your focus will be ...
Service Delivery Manager
$145K - $170K/yr
Serve as the primary operational contact for client stakeholders. * Coordinate service delivery ... Expert in Service Management, Incident Management, SLA Management, ITSM, Managing P1/P2 incidents.
Service Delivery Manager
$145K - $170K/yr
Serve as the primary operational contact for client stakeholders. * Coordinate service delivery ... Expert in Service Management, Incident Management, SLA Management, ITSM, Managing P1/P2 incidents.
Service Delivery Manager
Norcross, GA · On-site
$90 - $150/hr
Service Delivery Manager This is an internal position. About the role The Service Delivery Manager is accountable for the effective delivery, performance, and continual improvement of internal IT ...
Service Delivery Manager
Norcross, GA · On-site
$90 - $150/hr
Service Delivery Manager This is an internal position. About the role The Service Delivery Manager is accountable for the effective delivery, performance, and continual improvement of internal IT ...
Service Delivery Manager
Reston, VA · On-site
$135 - $216/hr
Responsibilities Peraton is seeking an experienced Service Delivery Manager (SDM) to support the DCCO program. The SDM will provide both strategic and operational leadership for service delivery ...
Service Delivery Manager
Reston, VA · On-site
$135 - $216/hr
Responsibilities Peraton is seeking an experienced Service Delivery Manager (SDM) to support the DCCO program. The SDM will provide both strategic and operational leadership for service delivery ...
Service Delivery Manager
Queens Village, NY · On-site
$100K - $140K/yr
Stakeholder Management Roles & Responsibilities * Own end-to-end delivery of infrastructure services. * Ensure services meet agreed SLAs, OLAs, and KPIs. * Monitor service performance, availability ...
Service Delivery Manager
Queens Village, NY · On-site
$100K - $140K/yr
Stakeholder Management Roles & Responsibilities * Own end-to-end delivery of infrastructure services. * Ensure services meet agreed SLAs, OLAs, and KPIs. * Monitor service performance, availability ...
Service Delivery Manager
Pasadena, TX · On-site
$80 - $100/hr
Collaborate with engineering, project management, and sales teams to support client projects and technical proposals.* Serve as the primary technical escalation point for complex field service issues*
Service Delivery Manager
Pasadena, TX · On-site
$80 - $100/hr
Collaborate with engineering, project management, and sales teams to support client projects and technical proposals.* Serve as the primary technical escalation point for complex field service issues*
Service Delivery Manager
Manhattan, NY · On-site
$105K/yr
The Service Delivery Manager plays a vital role in creating, managing, and maintaining long-term, healthy relationships between PureGym and its technology service providers. Reporting to the ...
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Service Delivery Manager
Manhattan, NY · On-site
$105K/yr
The Service Delivery Manager plays a vital role in creating, managing, and maintaining long-term, healthy relationships between PureGym and its technology service providers. Reporting to the ...
Service Delivery Manager
London, ON · On-site
As a Bilingual Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes ...
Service Delivery Manager
London, ON · On-site
As a Bilingual Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes ...
Service Delivery Manager
Mclean, VA · On-site
$146K - $234K/yr
Translating program objectives into actionable plans for the delivery teams that align with contractual requirements and client expectations * Service Performance and Delivery Management * Monitoring ...
Service Delivery Manager
Mclean, VA · On-site
$146K - $234K/yr
Translating program objectives into actionable plans for the delivery teams that align with contractual requirements and client expectations * Service Performance and Delivery Management * Monitoring ...
The Service Delivery Manager (SDM) - Mitel Voice Solutions is responsible for the strategic leadership, operational excellence, Profit and Loss and continuous improvement of the hospital's Unify ...
The Service Delivery Manager (SDM) - Mitel Voice Solutions is responsible for the strategic leadership, operational excellence, Profit and Loss and continuous improvement of the hospital's Unify ...
Service Delivery Manager
Camp Springs, MD · On-site
$116 - $210/hr
Leidos is hiring a customer-oriented Information Technology Service Delivery Manager to support the Air Force National Capital Region (AFNCR) IT Services (ITS) program at Joint Base Andrews (JBA), MD ...
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Service Delivery Manager
Camp Springs, MD · On-site
$116 - $210/hr
Leidos is hiring a customer-oriented Information Technology Service Delivery Manager to support the Air Force National Capital Region (AFNCR) IT Services (ITS) program at Joint Base Andrews (JBA), MD ...
New
Client Service Delivery Manager information
See salary details
$29K - $41K
5% of jobs
$41K - $52.9K
12% of jobs
$57.6K is the 25th percentile. Wages below this are outliers.
$52.9K - $64.9K
20% of jobs
$64.9K - $76.8K
12% of jobs
The median wage is $79.2K / yr.
$76.8K - $88.8K
5% of jobs
$88.8K - $100.7K
7% of jobs
$100.7K - $112.7K
6% of jobs
$122.4K is the 75th percentile. Wages above this are outliers.
$112.7K - $124.6K
9% of jobs
$124.6K - $136.6K
12% of jobs
$136.6K - $148.5K
9% of jobs
$148.5K - $160.5K
3% of jobs
$29K
$93.9K
$160.5K
How much do client service delivery manager jobs pay per year?
As of Sep 4, 2026, the average yearly pay for client service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.
What is a client service delivery manager?
A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.
How does a client service delivery manager typically collaborate with internal teams to ensure client satisfaction?
A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.
What are the key skills and qualifications needed to thrive as a client service delivery manager, and why are they important?
To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.
What is the difference between Client Service Delivery Manager vs Customer Support Specialist?
| Aspect | Client Service Delivery Manager | Customer Support Specialist |
|---|---|---|
| Credentials | Relevant experience, certifications in project management or client relations | Customer service training, basic technical knowledge |
| Work Environment | Client-facing, project coordination, team management | Help desk, call center, online support |
| Employer & Industry | Consulting firms, IT, finance, telecom | Retail, tech companies, service providers |
| Search & Comparison Intent | Understanding roles in client management and delivery | Customer support functions and troubleshooting |
The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.
What cities are hiring for Client Service Delivery Manager jobs?
Cities with the most Client Service Delivery Manager job openings:
What are the most commonly searched types of Client Service Delivery jobs?
The most popular types of Client Service Delivery jobs are:
What states have the most Client Service Delivery Manager jobs?
States with the most job openings for Client Service Delivery Manager jobs include:
Job description
Job Summary:
Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring successful and consistent delivery outcomes across projects and services.
Responsibilities:
• Serve as the primary delivery contact for client stakeholders
• Ensure delivery commitments are clearly understood and managed across engagements
• Maintain strong communication with client stakeholders regarding delivery progress and expectations
• Ensure delivery outcomes meet agreed scope, timelines, and quality expectations
• Build trusted relationships with client stakeholders through consistent delivery performance
• Maintain visibility into delivery health across projects and engagements
• Partner with Project Managers to ensure projects remain aligned with delivery commitments
• Ensure risks and issues are identified early and addressed appropriately
• Guide delivery teams in resolving challenges that could impact delivery outcomes
• Ensure delivery work remains aligned with client expectations and engagement objectives
• Identify potential delivery challenges early
• Coordinate resolution of delivery issues across internal teams
• Communicate delivery risks and mitigation strategies to leadership when needed
• Support structured resolution of client concerns related to delivery performance
• Coordinate with delivery leadership and operational teams to ensure delivery capacity aligns with commitments
• Ensure delivery teams understand client expectations and priorities
• Maintain strong collaboration across delivery leadership, project teams, and operational partners
• Support structured planning and prioritization of delivery work
Qualifications:
Required:
• 8–12+ years of experience in professional services, consulting, or technology services delivery environments
• 3–5+ years in a delivery leadership role such as Service Delivery Manager, Program Manager, Engagement Manager, or Delivery Manager
• Demonstrated experience managing complex client engagements and delivery relationships
• Experience overseeing delivery across multiple projects or programs simultaneously
• Strong understanding of professional services delivery models, including project-based delivery and managed services environments
• Demonstrated experience managing delivery risks, stakeholder expectations, and engagement challenges
• Experience working closely with project managers and delivery teams to ensure execution success
• Strong communication and relationship management skills with client stakeholders
• Bachelor’s degree in Business Administration, Engineering, Information Systems, or related field required
Preferred:
• Experience supporting enterprise clients with complex stakeholder structures
• PMP or similar delivery management certification preferred but not required
Company:
Entrega is a leading technology and information partner for business,create and manage complex web applications. Founded in 2001, the company is headquartered in Troy, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring successful and consistent delivery outcomes across projects and services.
Responsibilities:
• Serve as the primary delivery contact for client stakeholders
• Ensure delivery commitments are clearly understood and managed across engagements
• Maintain strong communication with client stakeholders regarding delivery progress and expectations
• Ensure delivery outcomes meet agreed scope, timelines, and quality expectations
• Build trusted relationships with client stakeholders through consistent delivery performance
• Maintain visibility into delivery health across projects and engagements
• Partner with Project Managers to ensure projects remain aligned with delivery commitments
• Ensure risks and issues are identified early and addressed appropriately
• Guide delivery teams in resolving challenges that could impact delivery outcomes
• Ensure delivery work remains aligned with client expectations and engagement objectives
• Identify potential delivery challenges early
• Coordinate resolution of delivery issues across internal teams
• Communicate delivery risks and mitigation strategies to leadership when needed
• Support structured resolution of client concerns related to delivery performance
• Coordinate with delivery leadership and operational teams to ensure delivery capacity aligns with commitments
• Ensure delivery teams understand client expectations and priorities
• Maintain strong collaboration across delivery leadership, project teams, and operational partners
• Support structured planning and prioritization of delivery work
Qualifications:
Required:
• 8–12+ years of experience in professional services, consulting, or technology services delivery environments
• 3–5+ years in a delivery leadership role such as Service Delivery Manager, Program Manager, Engagement Manager, or Delivery Manager
• Demonstrated experience managing complex client engagements and delivery relationships
• Experience overseeing delivery across multiple projects or programs simultaneously
• Strong understanding of professional services delivery models, including project-based delivery and managed services environments
• Demonstrated experience managing delivery risks, stakeholder expectations, and engagement challenges
• Experience working closely with project managers and delivery teams to ensure execution success
• Strong communication and relationship management skills with client stakeholders
• Bachelor’s degree in Business Administration, Engineering, Information Systems, or related field required
Preferred:
• Experience supporting enterprise clients with complex stakeholder structures
• PMP or similar delivery management certification preferred but not required
Company:
Entrega is a leading technology and information partner for business,create and manage complex web applications. Founded in 2001, the company is headquartered in Troy, USA, with a team of 51-200 employees. The company is currently Growth Stage.