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Client Service Delivery Manager Jobs (NOW HIRING)

SIS LLC

Service Delivery Manager

Duluth, GA · On-site

The SDM will focus on client satisfaction, report service-related metrics, manage project activities, and lead our delivery teams to provide best-in-class service. The SDM is accountable for all ...

AceStack

Service Delivery Manager

Draper, UT · On-site

Role - Service Delivery Manager Location: Draper, Salt Lake City (Onsite) Fulltime Service Delivery Manager The Infrastructure Service Delivery Manager in the Banking, Financial Services, and ...

VDart

Service Delivery Manager

Richmond, VA

Client & Stakeholder Management • Serve as the onsite face of delivery to Retail leadership. • ... Service Improvement & Stability • Drive Service Improvement Plans (SIP) to reduce outage ...

Proofpoint

Service Delivery Manager

Scottsdale, AZ

The Service Delivery Manager focuses on operational excellence, structured execution, and cross functional coordination, working effectively within a matrixed, shared resource environment. The ideal ...

Proofpoint

Service Delivery Manager

Boise, ID

The Service Delivery Manager focuses on operational excellence, structured execution, and cross functional coordination, working effectively within a matrixed, shared resource environment. The ideal ...

Artech, LLC

Service Delivery Manager

Cupertino, CA · Hybrid

$100K - $140K/yr

Service Delivery Manager Location: West Coast / Bay area CA or Austin TX Salary Range: $100,000 ... You ll serve as the face of delivery for both Scalence and a leading global technology client ...

ISOutsource

Manager of Service Delivery

Bothell, WA · On-site

$110K - $140K/yr

We are seeking an experienced Manager of Service Delivery to lead project delivery within our ... Establish and track KPIs (on-time delivery, budget performance, client satisfaction)

Chain IQ

Service Delivery Manager

Jersey City, NJ

About the Role We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the ...

AQUALIS

Service Delivery Manager

Hooksett, NH · On-site

$21/hr

The Service Delivery Manager (SDM) is responsible for keeping the Service Delivery team on a ... of client's Scope of Work (SOW) Position Requirements Basic requirements: * Background check and ...

AQUALIS

Service Delivery Manager

Morehead City, NC · On-site

$24/hr

The Service Delivery Manager (SDM) is responsible for keeping the Service Delivery team on a ... of client's Scope of Work (SOW) Position Requirements Basic requirements: * Background check and ...

Virtucom, Inc.

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Leidos

Service Delivery Manager

Camp Springs, MD · On-site

Leidos is hiring a customer-oriented Information Technology Service Delivery Manager to support the Air Force National Capital Region (AFNCR) IT Services (ITS) program at Joint Base Andrews (JBA), MD ...

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Client Service Delivery Manager information

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$29K

$93.9K

$160.5K

How much do client service delivery manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for client service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Service Delivery Manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

What is a Client Service Delivery Manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a Client Service Delivery Manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.
What cities are hiring for Client Service Delivery Manager jobs? Cities with the most Client Service Delivery Manager job openings:
What are the most commonly searched types of Client Service Delivery jobs? The most popular types of Client Service Delivery jobs are:
What states have the most Client Service Delivery Manager jobs? States with the most job openings for Client Service Delivery Manager jobs include:
Client Service Delivery Manager jobs near you

Service Delivery Manager

She Recruits LLC

Richardson, TX

Other

Posted 12 days ago

Job description

Service Delivery Manager
Richardson, TX
$90k-110k + Performance Bonuses
We're not just in the business of delivering services; we're in the business of delivering excellence. We pride ourselves on our commitment to providing world-class service to our clients. If you're a Service Delivery Manager who's passionate about setting new standards of service, we invite you to join us on this exciting journey.
Why You Should Join Us:
  • Service excellence isn't a buzzword; it's our guiding principle. As a Service Delivery Manager, you'll be at the forefront of ensuring that our services consistently exceed client expectations.
  • Our clients are industry leaders, and we partner with them to help achieve their business goals. As a Service Delivery Manager, you'll play a crucial role in building and nurturing these relationships.
  • We believe in the power of collaboration. You'll join a dynamic and diverse team that values your input, fosters open communication, and works together to solve complex challenges.
  • We're committed to YOUR growth and development. As a Service Delivery Manager, you'll have access to ongoing training, mentorship, and opportunities for career advancement.

The Service Delivery Manager will be responsible for ensuring clients are receiving the best IT experience Your daily responsibilities will include:
  • Overseeing and managing the day-to-day operations of the Reactive Services, Proactive Technical Alignment Engineers, Provisioning, Procurement and Centralized Services delivery areas while ensuring clients' service needs are being met and exceeded by the team.
  • Day-to-day management of the reactive, centralized services, technical alignment engineers, procurement and
    workstation provisioning teams.
  • Identify ways to improve our clients' systems and infrastructure.
  • Deal with escalated tickets and client service-related issues.
  • Ensure team adheres to all processes, including but not limited to SOC2, ISO 9001, Incident Management Process and
    Change Management Process.
  • Ensure the team responds to after-hours calls and emergencies quickly and efficiently.
  • Interview, hire, and train new team members.
  • Conduct reviews, evaluation and develop career path for the team.
  • Approve time sheets, expense reports for team members.
  • Review and approve time off requests while managing resource availability.
  • Develop and implement processes that improve service delivery of team.
  • Ensure exceptional client satisfaction is consistently delivered and maintained.
  • Drive the highest levels of performance from each team member through coaching, training, mentoring, cross training
    and performance metrics.
  • Document and organize IT processes to ensure the clients get consistent experience (training and playbooks).
  • Strong management style.
  • Drive high standards of discipline, accountability, and excellence.
  • Accountable to the Key delivery metrics and SLAs

Requirements
• A passion for working and developing people and the ability to quickly build rapport and relationships with both
internal teams and external clients.
• Ability to build strong relationships with team members.
• Business awareness and commercial acumen.
• Strong organizational, time management and prioritization skills with great attention to detail.
• Able to take a creative approach to situations and problem solving.
• Effective communication and negotiation skills at all levels.
• Experience identifying and speaking to technical solutions for business problems.
• Self-driven and highly motivated with a positive attitude.
• Committed to quality and ongoing process and procedure improvements.
• Demonstrated leadership skills.
EDUCATION AND EXPERIENCE
  • A minimum of 7 years of service delivery management experience in an MSP environment
  • At least 5 years of strong/senior technical expertise.
  • Bachelor's degree in a related field, with an advanced degree preferred.
  • Experience in all aspects of developing and maintaining a technical service team.
  • Proven experience in customer service.
  • Experience with MSP applications, tools and techniques.
  • Knowledge of IT and security best practices in the SMB market.

If this opportunity excites you and you're ready to be a part of our team, we welcome you to submit your resume/CV. We look forward to receiving your application and getting to know you better.

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