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Client Service Delivery Manager Jobs in Michigan

Entrega

Service Delivery Manager

Troy, MI · On-site

They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role ...

Entrega

Service Delivery Manager

Troy, MI · On-site

Responsibilities : • Serve as the primary delivery contact for client stakeholders • Ensure ... as Service Delivery Manager, Program Manager, Engagement Manager, or Delivery Manager • ...

Entrega

Service Delivery Manager

Troy, MI · On-site

Responsibilities : • Serve as the primary delivery contact for client stakeholders • Ensure ... as Service Delivery Manager, Program Manager, Engagement Manager, or Delivery Manager • ...

Entrega

Service Delivery Manager

Troy, MI

Client Delivery Leadership * Serve as the primary delivery leader for assigned client engagements and maintain accountability for overall delivery outcomes. * Ensure delivery commitments ...

Entrega

Service Delivery Manager

Troy, MI · On-site

At Entrega, we believe exceptional client outcomes begin with exceptional employees. We provide an ... The Service Delivery Manager serves as the primary delivery leader for assigned client ...

Datavant

Service Delivery Manager

Detroit, MI · On-site

$72K - $78K/yr

Own overall service delivery performance across assigned portfolio, including SLA's, quality ... Work with VPO to address concerns with Account Management team for client communication Success ...

New

SPX

Manage the lifecycle (ticket generation to closure) of all incidents and service requests for their ... Review service delivery metrics and leads initiatives to enhance efficiency and customer ...

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All JobsClient Service Delivery JobsClient Service Delivery Manager JobsClient Service Delivery Manager Jobs in Michigan

Client Service Delivery Manager information

See Michigan salary details

$25.3K

$81.9K

$139.9K

How much do client service delivery manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for client service delivery manager in Michigan is $81,877.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,600.00 and $111,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client service delivery manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

What is a client service delivery manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a client service delivery manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.
What cities in Michigan are hiring for Client Service Delivery Manager jobs? Cities in Michigan with the most Client Service Delivery Manager job openings:
Client Service Delivery Manager jobs near you
Infographic showing various Client Service Delivery Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $81,877 per year, or $39.4 per hour.

Service Delivery Manager

Strategic Staffing Solutions

Detroit, MI • On-site

Other

Posted 19 days ago

Job description

Job Description Service Delivery Manager Location: Detroit, MI Duration: 2+ Year contract Overview: The Service Delivery Manager owns the health, governance, and client relationship for a managed application support and delivery engagement staffed as an integrated onshore/offshore POD. This role is the single point of accountability for service performance - running the operating cadence, owning SLA and KPI reporting, managing escalations, and coordinating the transition from onboarding into steady-state delivery. Success is measured by predictable, high-quality support and delivery outcomes and a strong, trusted client partnership.

Responsibilities: Own overall service delivery, SLA/KPI performance, and the operating rhythm (daily, weekly, monthly, and quarterly reviews) across support and project delivery lanes. Serve as the primary escalation point and client liaison, managing risks, priorities, dependencies, and communications for critical incidents and delivery commitments. Lead the transition from knowledge transfer through stabilization to steady state, coordinating onshore leads and offshore teams and validating readiness against sign-off criteria.

Govern backlog and capacity planning, balancing fixed support demand against flexible project delivery and ensuring work is prioritized, scoped, and staffed appropriately. Produce service reporting, financial forecasts, and continuous-improvement plans, and drive accountability across the team for quality, documentation, and process discipline. Qualifications: 8+ years in IT service delivery, managed services, or application support/delivery management, including ownership of SLAs and client-facing governance.

Proven experience leading distributed onshore/offshore teams and coordinating both run/support (ITIL-style) and change/project (Agile/Scrum) delivery. Strong command of service management practices - incident, problem, and release management, backlog governance, and KPI/SLA reporting. Excellent stakeholder management, communication, and escalation skills, with the ability to translate operational performance into business terms for senior stakeholders.

Bachelor's degree in a technical or business discipline (or equivalent experience); relevant certifications (ITIL, PMP, or Scrum) preferred.

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