Service Delivery Manager
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role ...
Service Delivery Manager
Troy, MI · On-site
They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role ...
Service Delivery Manager
Troy, MI · On-site
Responsibilities : • Serve as the primary delivery contact for client stakeholders • Ensure ... as Service Delivery Manager, Program Manager, Engagement Manager, or Delivery Manager • ...
Service Delivery Manager
Troy, MI · On-site
Responsibilities : • Serve as the primary delivery contact for client stakeholders • Ensure ... as Service Delivery Manager, Program Manager, Engagement Manager, or Delivery Manager • ...
Service Delivery Manager
Troy, MI · On-site
Responsibilities : • Serve as the primary delivery contact for client stakeholders • Ensure ... as Service Delivery Manager, Program Manager, Engagement Manager, or Delivery Manager • ...
Service Delivery Manager
Troy, MI · On-site
Responsibilities : • Serve as the primary delivery contact for client stakeholders • Ensure ... as Service Delivery Manager, Program Manager, Engagement Manager, or Delivery Manager • ...
Client Delivery Leadership * Serve as the primary delivery leader for assigned client engagements and maintain accountability for overall delivery outcomes. * Ensure delivery commitments ...
Client Delivery Leadership * Serve as the primary delivery leader for assigned client engagements and maintain accountability for overall delivery outcomes. * Ensure delivery commitments ...
Service Delivery Manager
Troy, MI · On-site
At Entrega, we believe exceptional client outcomes begin with exceptional employees. We provide an ... The Service Delivery Manager serves as the primary delivery leader for assigned client ...
Service Delivery Manager
Troy, MI · On-site
At Entrega, we believe exceptional client outcomes begin with exceptional employees. We provide an ... The Service Delivery Manager serves as the primary delivery leader for assigned client ...
The LTS Service Delivery Manager (SDM) reports to the Central Service Manager and will serve as the face of TGW towards our business partners for all escalated topics such as breakdowns, change ...
The LTS Service Delivery Manager (SDM) reports to the Central Service Manager and will serve as the face of TGW towards our business partners for all escalated topics such as breakdowns, change ...
Service Delivery Manager - Remote - USA
Lansing, MI · On-site +1
Our client Net Promoter Score of 68, twice the industry average. The Position We are looking for a hands-on, service-minded Delivery Manager to own the enterprise application support and BAU ...
Service Delivery Manager - Remote - USA
Lansing, MI · On-site +1
Our client Net Promoter Score of 68, twice the industry average. The Position We are looking for a hands-on, service-minded Delivery Manager to own the enterprise application support and BAU ...
Service Delivery Manager - Remote - USA
Detroit, MI · On-site +1
Our client Net Promoter Score of 68, twice the industry average. The Position We are looking for a hands-on, service-minded Delivery Manager to own the enterprise application support and BAU ...
Service Delivery Manager - Remote - USA
Detroit, MI · On-site +1
Our client Net Promoter Score of 68, twice the industry average. The Position We are looking for a hands-on, service-minded Delivery Manager to own the enterprise application support and BAU ...
Client Delivery Manager
Holland, MI · On-site
The Client Delivery Manager (CDM) is a customer-facing role responsible for building strategic ... Identify current pain points and desired outcomes affected by services under contract. * Provide ...
Client Delivery Manager
Holland, MI · On-site
The Client Delivery Manager (CDM) is a customer-facing role responsible for building strategic ... Identify current pain points and desired outcomes affected by services under contract. * Provide ...
Client Delivery Manager
Holland, MI · On-site
$90 - $120/hr
Position Overview The Client Delivery Manager (CDM) is a customer-facing role responsible for ... Identify current pain points and desired outcomes affected by services under contract. * Provide ...
Client Delivery Manager
Holland, MI · On-site
$90 - $120/hr
Position Overview The Client Delivery Manager (CDM) is a customer-facing role responsible for ... Identify current pain points and desired outcomes affected by services under contract. * Provide ...
Client Service Coordinator
Bloomfield Hills, MI · On-site
$24 - $28/hr
Act as a liaison between internal teams and client contacts to support day-to-day service delivery * Manage requisition intake, updates, and communication to ensure alignment across teams
Quick apply
Client Service Coordinator
Bloomfield Hills, MI · On-site
$24 - $28/hr
Act as a liaison between internal teams and client contacts to support day-to-day service delivery * Manage requisition intake, updates, and communication to ensure alignment across teams
Lead and collaborate with delivery teams to deliver excellent client service to our clients ... In addition to managing compliance, the practice consults with clients to minimize tax obligations ...
Lead and collaborate with delivery teams to deliver excellent client service to our clients ... In addition to managing compliance, the practice consults with clients to minimize tax obligations ...
Tax Delivery Manager, Global Employer Services - Individual Client Services
Grand Rapids, MI · On-site
Lead and collaborate with delivery teams to deliver excellent client service to our clients ... In addition to managing compliance, the practice consults with clients to minimize tax obligations ...
Tax Delivery Manager, Global Employer Services - Individual Client Services
Grand Rapids, MI · On-site
Lead and collaborate with delivery teams to deliver excellent client service to our clients ... In addition to managing compliance, the practice consults with clients to minimize tax obligations ...
IS Client Service Manager
Detroit, MI · On-site
$70 - $100/hr
Cultivates relationships with regular contact, ensuring excellent service delivery. Ensures client ... Utilizes CRM to maintain consistent record of call communication with clients. Participates in ...
New
IS Client Service Manager
Detroit, MI · On-site
$70 - $100/hr
Cultivates relationships with regular contact, ensuring excellent service delivery. Ensures client ... Utilizes CRM to maintain consistent record of call communication with clients. Participates in ...
New
IS Client Service Manager
Detroit, MI · On-site
Cultivates relationships with regular contact, ensuring excellent service delivery. Ensures client ... Utilizes CRM to maintain consistent record of call communication with clients. * Participates in ...
New
IS Client Service Manager
Detroit, MI · On-site
Cultivates relationships with regular contact, ensuring excellent service delivery. Ensures client ... Utilizes CRM to maintain consistent record of call communication with clients. * Participates in ...
New
... level Account Manager to support branding and marketing initiatives in a fast-paced, collaborative agency environment, serving as a day-to-day client partner from brief to delivery. Based in ...
New
... level Account Manager to support branding and marketing initiatives in a fast-paced, collaborative agency environment, serving as a day-to-day client partner from brief to delivery. Based in ...
New
... level Account Manager to support branding and marketing initiatives in a fast-paced, collaborative agency environment, serving as a day-to-day client partner from brief to delivery. Based in ...
New
... level Account Manager to support branding and marketing initiatives in a fast-paced, collaborative agency environment, serving as a day-to-day client partner from brief to delivery. Based in ...
New
The Client Service Manager will manage a book that is between $750,000-$1,000,000 in revenue. In ... other - and delivering thoughtful solutions that rise above the expected. Anything But Typical.
The Client Service Manager will manage a book that is between $750,000-$1,000,000 in revenue. In ... other - and delivering thoughtful solutions that rise above the expected. Anything But Typical.
The Client Service Manager will manage a book that is between $750,000-$1,000,000 in revenue. In ... other - and delivering thoughtful solutions that rise above the expected. Anything But Typical.
The Client Service Manager will manage a book that is between $750,000-$1,000,000 in revenue. In ... other - and delivering thoughtful solutions that rise above the expected. Anything But Typical.
Senior Client Manager - Executive Risk
Bloomfield, MI · On-site +1
Senior Client Manager, Executive Risk - Position Summary Responsible for providing external support ... service delivery. • Acts as a subject matter expert in risk assessment, coverage design, and ...
Senior Client Manager - Executive Risk
Bloomfield, MI · On-site +1
Senior Client Manager, Executive Risk - Position Summary Responsible for providing external support ... service delivery. • Acts as a subject matter expert in risk assessment, coverage design, and ...
Client Service Delivery Manager information
See Michigan salary details
$25.3K - $35.7K
5% of jobs
$35.7K - $46.1K
12% of jobs
$50.2K is the 25th percentile. Wages below this are outliers.
$46.1K - $56.5K
20% of jobs
$56.5K - $67K
12% of jobs
The median wage is $69K / yr.
$67K - $77.4K
5% of jobs
$77.4K - $87.8K
7% of jobs
$87.8K - $98.2K
6% of jobs
$106.7K is the 75th percentile. Wages above this are outliers.
$98.2K - $108.6K
9% of jobs
$108.6K - $119.1K
12% of jobs
$119.1K - $129.5K
9% of jobs
$129.5K - $139.9K
3% of jobs
$25.3K
$81.9K
$139.9K
How much do client service delivery manager jobs pay per year?
As of Sep 4, 2026, the average yearly pay for client service delivery manager in Michigan is $81,877.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,600.00 and $111,600.00 per year, depending on experience, location, and employer.
What is a client service delivery manager?
A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.
How does a client service delivery manager typically collaborate with internal teams to ensure client satisfaction?
A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.
What are the key skills and qualifications needed to thrive as a client service delivery manager, and why are they important?
To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.
What is the difference between Client Service Delivery Manager vs Customer Support Specialist?
| Aspect | Client Service Delivery Manager | Customer Support Specialist |
|---|---|---|
| Credentials | Relevant experience, certifications in project management or client relations | Customer service training, basic technical knowledge |
| Work Environment | Client-facing, project coordination, team management | Help desk, call center, online support |
| Employer & Industry | Consulting firms, IT, finance, telecom | Retail, tech companies, service providers |
| Search & Comparison Intent | Understanding roles in client management and delivery | Customer support functions and troubleshooting |
The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.
What cities in Michigan are hiring for Client Service Delivery Manager jobs?
Cities in Michigan with the most Client Service Delivery Manager job openings:
Job description
Job Summary:
Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role involves overseeing delivery health, managing risks, and maintaining strong communication with client stakeholders.
Responsibilities:
• Serve as the primary delivery contact for client stakeholders
• Ensure delivery commitments are clearly understood and managed across engagements
• Maintain strong communication with client stakeholders regarding delivery progress and expectations
• Ensure delivery outcomes meet agreed scope, timelines, and quality expectations
• Build trusted relationships with client stakeholders through consistent delivery performance
• Maintain visibility into delivery health across projects and engagements
• Partner with Project Managers to ensure projects remain aligned with delivery commitments
• Ensure risks and issues are identified early and addressed appropriately
• Guide delivery teams in resolving challenges that could impact delivery outcomes
• Ensure delivery work remains aligned with client expectations and engagement objectives
• Identify potential delivery challenges early
• Coordinate resolution of delivery issues across internal teams
• Communicate delivery risks and mitigation strategies to leadership when needed
• Support structured resolution of client concerns related to delivery performance
• Coordinate with delivery leadership and operational teams to ensure delivery capacity aligns with commitments
• Ensure delivery teams understand client expectations and priorities
• Maintain strong collaboration across delivery leadership, project teams, and operational partners
• Support structured planning and prioritization of delivery work
Qualifications:
Required:
• 8–12+ years of experience in professional services, consulting, or technology services delivery environments
• 3–5+ years in a delivery leadership role such as Service Delivery Manager, Program Manager, Engagement Manager, or Delivery Manager
• Demonstrated experience managing complex client engagements and delivery relationships
• Experience overseeing delivery across multiple projects or programs simultaneously
• Strong understanding of professional services delivery models, including project-based delivery and managed services environments
• Demonstrated experience managing delivery risks, stakeholder expectations, and engagement challenges
• Experience working closely with project managers and delivery teams to ensure execution success
• Strong communication and relationship management skills with client stakeholders
• Bachelor’s degree in Business Administration, Engineering, Information Systems, or related field required
Preferred:
• Experience supporting enterprise clients with complex stakeholder structures preferred
• PMP or similar delivery management certification preferred but not required
Company:
Entrega is a leading technology and information partner for business,create and manage complex web applications. Founded in 2001, the company is headquartered in Troy, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role involves overseeing delivery health, managing risks, and maintaining strong communication with client stakeholders.
Responsibilities:
• Serve as the primary delivery contact for client stakeholders
• Ensure delivery commitments are clearly understood and managed across engagements
• Maintain strong communication with client stakeholders regarding delivery progress and expectations
• Ensure delivery outcomes meet agreed scope, timelines, and quality expectations
• Build trusted relationships with client stakeholders through consistent delivery performance
• Maintain visibility into delivery health across projects and engagements
• Partner with Project Managers to ensure projects remain aligned with delivery commitments
• Ensure risks and issues are identified early and addressed appropriately
• Guide delivery teams in resolving challenges that could impact delivery outcomes
• Ensure delivery work remains aligned with client expectations and engagement objectives
• Identify potential delivery challenges early
• Coordinate resolution of delivery issues across internal teams
• Communicate delivery risks and mitigation strategies to leadership when needed
• Support structured resolution of client concerns related to delivery performance
• Coordinate with delivery leadership and operational teams to ensure delivery capacity aligns with commitments
• Ensure delivery teams understand client expectations and priorities
• Maintain strong collaboration across delivery leadership, project teams, and operational partners
• Support structured planning and prioritization of delivery work
Qualifications:
Required:
• 8–12+ years of experience in professional services, consulting, or technology services delivery environments
• 3–5+ years in a delivery leadership role such as Service Delivery Manager, Program Manager, Engagement Manager, or Delivery Manager
• Demonstrated experience managing complex client engagements and delivery relationships
• Experience overseeing delivery across multiple projects or programs simultaneously
• Strong understanding of professional services delivery models, including project-based delivery and managed services environments
• Demonstrated experience managing delivery risks, stakeholder expectations, and engagement challenges
• Experience working closely with project managers and delivery teams to ensure execution success
• Strong communication and relationship management skills with client stakeholders
• Bachelor’s degree in Business Administration, Engineering, Information Systems, or related field required
Preferred:
• Experience supporting enterprise clients with complex stakeholder structures preferred
• PMP or similar delivery management certification preferred but not required
Company:
Entrega is a leading technology and information partner for business,create and manage complex web applications. Founded in 2001, the company is headquartered in Troy, USA, with a team of 51-200 employees. The company is currently Growth Stage.