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Client Service Delivery Jobs (NOW HIRING)

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About Team / Role As a Sr. Client Service Manager at WEX, you will be responsible for ensuring exceptional support and service delivery to a portfolio of key clients. You will oversee all support and ...

WEX, Inc.

Sr. Client Service Delivery Manager

About Team / Role As a Sr. Client Service Manager at WEX, you will be responsible for ensuring exceptional support and service delivery to a portfolio of key clients. You will oversee all support and ...

WEX

OR · On-site

About Team / Role As a Sr. Client Service Manager at WEX, you will be responsible for ensuring exceptional support and service delivery to a portfolio of key clients. You will oversee all support and ...

SPS-North America

Service Delivery Director

Pittsburgh, PA · On-site

$205K/yr

Client Relationship Management * Serve as the primary point of contact for assigned document ... Service Delivery Excellence Qualifications and Education Requirements: * Bachelor's degree in ...

SPS-North America

Service Delivery Director

Pittsburgh, PA · On-site

$205K/yr

The Service Delivery Director is responsible for leading client relationship management and service delivery for document and mail processing operations. This role serves as the primary liaison ...

Bmo

Client Delivery Specialist

Los Angeles, CA · On-site

$54K - $99K/yr

Client Service Representative Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems promptly and effectively, while ensuring ...

NFP

Client Service Leader

San Francisco, CA

Commitment to delivering a consistent, high-quality client experience across every interaction and touchpoint * Ability to set, communicate, and enforce service standards with teams, holding staff ...

Alphabe Insight

Client Service Associate

Rochester, NY · On-site

$45K - $49K/yr

Client Service Associate Lumina Agency Inc is a forward-thinking organization dedicated to delivering structured, efficient, and high-quality project solutions for our clients. We value precision ...

NFP

Client Service Leader

San Rafael, CA

Commitment to delivering a consistent, high-quality client experience across every interaction and touchpoint * Ability to set, communicate, and enforce service standards with teams, holding staff ...

NFP

Client Service Leader

San Rafael, CA · On-site

Commitment to delivering a consistent, high-quality client experience across every interaction and touchpoint * Ability to set, communicate, and enforce service standards with teams, holding staff ...

Gallagher

Client Service Leader

Gulfport, MS · On-site

Client Service Delivery: * Actively engage with clients to understand their needs and provide tailored insurance solutions. * Manage a portfolio of key accounts, ensuring client satisfaction and ...

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Client Service Delivery information

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$29K

$93.9K

$160.5K

How much do client service delivery jobs pay per year?

As of Jun 6, 2026, the average yearly pay for client service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is client service delivery?

Client service delivery refers to the processes and activities involved in providing services to clients or customers, ensuring their needs are met efficiently and effectively. Professionals in this role coordinate between clients and service teams, manage client expectations, and resolve issues to maintain high satisfaction levels. They often work in industries like consulting, finance, IT, and customer support, focusing on delivering consistent value and building strong client relationships.

What are the key skills and qualifications needed to thrive as a Client Service Delivery professional, and why are they important?

To thrive as a Client Service Delivery professional, you need strong organizational skills, a customer-focused mindset, and often a bachelor’s degree in business or a related field. Familiarity with CRM platforms, ticketing systems, and service management tools is commonly required. Exceptional communication, problem-solving abilities, and a proactive approach are vital soft skills for building lasting client relationships. These skills ensure seamless service delivery, high client satisfaction, and the ability to address issues efficiently in dynamic service environments.

What are some typical challenges faced by professionals in Client Service Delivery, and how are they addressed in a team environment?

Professionals in Client Service Delivery often encounter challenges such as managing multiple client expectations, resolving service issues promptly, and adapting to changing client needs. These challenges are typically addressed through strong communication, effective collaboration with cross-functional teams, and the use of structured processes or service level agreements (SLAs). Team meetings, regular feedback sessions, and shared project management tools help ensure everyone is aligned and able to respond quickly to client concerns, fostering a supportive environment focused on continuous improvement.

What is the difference between Client Service Delivery vs Customer Support Specialist?

AspectClient Service DeliveryCustomer Support Specialist
CredentialsRelevant certifications in client management, communication, or industry-specific trainingCustomer service certifications or product knowledge training
Work EnvironmentClient-facing roles, project management, account managementSupport centers, call centers, online chat support
Employer & Industry UsageConsulting firms, B2B services, enterprise solutionsRetail, tech companies, service providers

Client Service Delivery focuses on managing client accounts, ensuring project success, and maintaining long-term relationships. Customer Support Specialists primarily handle technical issues, inquiries, and troubleshooting to ensure customer satisfaction. While both roles involve client interaction, Client Service Delivery emphasizes strategic account management, whereas Customer Support Specialists focus on technical support and problem resolution.

More about Client Service Delivery jobs
What are the most commonly searched types of Client Service Delivery jobs? The most popular types of Client Service Delivery jobs are:
What job categories do people searching Client Service Delivery jobs look for? The top searched job categories for Client Service Delivery jobs are:
Client Service Delivery jobs near you
Client Service Delivery, Sr Manager

Client Service Delivery, Sr Manager

Accenture

Birmingham, AL • On-site

Full-time

Posted 11 days ago

Accenture Federal Services rating

8.4

Company rating: 8.4 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

46th of 425 rated business services

Job description

Job Title: Client Service Delivery, Sr Manager

Location: West Midlands (Birmingham)
Salary: Competitive
Career Level: CL6

Please note:

Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.

Company Overview

Accenture is a leading global professional services company,providinga broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities acrossall oftheseservices..

We believe in inclusion and diversity and supporting the whole person. Our core valuescomprise ofStewardship, Best People, Client Value Creation, One Global Network, Respect for theIndividualand Integrity.

Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

"Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO

As a Team

You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients.

Operating from our Birmingham UK office, the team focuses on delivering high-quality, SLA-driven services enhanced through AIOps, automation, and data-driven insights.

This is an opportunity to work in a dynamic, collaborative environment with access to continuous learning,cutting-edgetechnologies, and a global network of experts.

Key Responsibilities

Service Delivery Management

  • Own full lifecycle service delivery across infrastructure and cloud environments, ensuring alignment to SLAs, KPIs, scope, and cost.

  • Leverage AIOps and observability tools (e.g.Dynatrace, Datadog, New Relic, Elastic) to proactivelymonitorservice health and performance.

  • Utilisepredictive alerting and anomaly detection to prevent incidents andoptimisedelivery priorities.

  • Coordinate across internal teams, vendors, and stakeholders to ensure seamless delivery.

Client Communication

  • Act as the primary point of contact for service delivery, building strong, trusted client relationships.

  • Translate technical insights into clear business value, highlighting outcomes such as improved reliability and reduced Mean TimeToRecover (MTTR).

  • Communicate the impact of AI-driven service management anddemonstratethe value of platforms such as ServiceNow AIOps, Dynatrace, and Splunk IT Service Intelligence.

Service Improvement

  • Analyseservice metrics and trends toidentifyopportunities for continuous improvement.

  • Embed incident learnings into automation workflows and prevention models.

  • Use AIOps insights to improve service availability, performance, and reliability.

  • Driveoptimisationthrough data-led decision-making and proactive operations.

Documentation and Reporting

  • Establish and lead governance forums, service reviews, and performance discussions.

  • Deliver AI-enhanced reporting, including predictive insights and trend analysis using tools such as ServiceNow Performance Analytics, Azure Monitor, and AWS DevOps Guru.

  • Ensure transparency and governance in AI usage within service delivery.

Team Collaboration

  • Work closely with cross-functional teams including IT, DevOps, and business units.

  • Promote adoption of AIOps and automation tools across operational teams.

  • Encourage skills development in data-driven and AI-assisted service management.

  • Foster collaboration and knowledge sharing to drive service excellence.

Risk Management

  • Act as escalationleadformajor incidents, service risks, and client concerns, including participation in on-call rotations.

  • Use event correlation and root cause analysis tools such asMoogsoft,BigPanda, and Splunk IT Service Intelligence to accelerate resolution.

  • Proactivelyidentifyand mitigate risks using data-driven insights.

Compliance

  • Ensure adherence to client data protection, security, and regulatory requirements.

  • Govern access to operational data used within AIOps and monitoring platforms.

  • Support audits and assurance activities related to AI-enabled service delivery.

Automation & Tooling

  • Implement andoptimiseAIOps and automation capabilities to enable proactive and self-healing operations.

  • Drive intelligent alerting, event correlation, and automated remediation.

  • Leverage AI-driven dashboards for performance, cost, and efficiency insights (e.g.within ServiceNow or Datadog).

  • Support business cases for AIOps and automation investment.

Ideally,you'llhave:

  • Experience in Service Delivery within infrastructure and cloud environments

  • Strong understanding of IT Managed Services frameworks

  • Hands-on experience with AIOps tools such as Dynatrace and ServiceNow

  • Familiarity with observability tools (e.g.Datadog, New Relic, Elastic)

  • Knowledge of event analytics tools such as Splunk IT Service Intelligence andMoogsoft

  • Experience in stakeholder and client management

  • Financial management, costoptimisation, and business case development experience

  • Understanding of data protection, compliance, and security controls

About Accenture

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

#LI-EU

Set yourself apart:

  • You will have a culture of learning and completing relevant training and certifications.
  • Experience in Agile Delivery, Project management, DevOps, FinOps.
  • Know how to manage customer expectations with customer-facing experience.
  • Good understanding of Service Management Principals, such as ITIL V4 and alignment with ISO20k,
  • Experience with AI Ops tools, frameworks, and implementation strategies.
  • Knowledge of AI-enabled automation and monitoring solutions.
  • Awareness of Site Reliability Engineering principles and practices.

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement


We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

What Accenture Federal Services employees say

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