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Client Service Delivery Jobs (NOW HIRING)

SPS North America

Client Service Supervisor

New York, NY · On-site

$65K - $72K/yr

... service delivery, staff management, and client satisfaction. This role acts as the primary point of ... contact for clients while supervising daily operations and maintaining compliance with company ...

Choreo

Client Service Associate

Potomac, MD · On-site

$15 - $20.75/hr

Support client service delivery through a team-based model, engaging directly with clients and advisors as part of a shared service team * Coordinate client service workflows across advisors ...

Choreo

Client Service Associate

Potomac, MD · On-site

$15 - $20.75/hr

Support client service delivery through a team-based model, engaging directly with clients and advisors as part of a shared service team * Coordinate client service workflows across advisors ...

JP Morgan Chase

Client Service - Associate I

Boston, MA · On-site

$15.75 - $21.75/hr

Join our dynamic team as a Client Service Delivery Associate I and become a vital part of our mission to elevate client experiences. As an Associate I in Investment Middle Office Services - Client ...

SPS North America

Client Service Supervisor

New York, NY · On-site

$65K - $72K/yr

... service delivery, staff management, and client satisfaction. This role acts as the primary point of ... contact for clients while supervising daily operations and maintaining compliance with company ...

Gallagher

Client Service Leader

Houston, TX

... delivery or shared services environment * Keen understanding of professional and industry standards ... Comfort working across client needs, team priorities, and branch goals. * Clear, direct ...

State Street

Alts Client Services, VP

Boston, MA

$110K - $188K/yr

Client Service is the cornerstone of client success, serving as the holistic owner of service delivery governance, with a focus on driving the organization to improve client satisfaction, sentiment ...

Amaze Systems Inc.

Service Delivery

Frisco, TX · On-site

... client and company expectations and needs - Participates in developing new business solutions ... in service delivery - Manages resources effectively - Complies with equal employment opportunity ...

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Client Service Delivery information

See salary details

$29K

$93.9K

$160.5K

How much do client service delivery jobs pay per year?

As of Sep 4, 2026, the average yearly pay for client service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is client service delivery?

Client service delivery refers to the processes and activities involved in providing services to clients or customers, ensuring their needs are met efficiently and effectively. Professionals in this role coordinate between clients and service teams, manage client expectations, and resolve issues to maintain high satisfaction levels. They often work in industries like consulting, finance, IT, and customer support, focusing on delivering consistent value and building strong client relationships.

What are the key skills and qualifications needed to thrive as a client service delivery professional, and why are they important?

To thrive as a Client Service Delivery professional, you need strong organizational skills, a customer-focused mindset, and often a bachelor’s degree in business or a related field. Familiarity with CRM platforms, ticketing systems, and service management tools is commonly required. Exceptional communication, problem-solving abilities, and a proactive approach are vital soft skills for building lasting client relationships. These skills ensure seamless service delivery, high client satisfaction, and the ability to address issues efficiently in dynamic service environments.

What are some typical challenges faced by professionals in client service delivery, and how are they addressed in a team environment?

Professionals in Client Service Delivery often encounter challenges such as managing multiple client expectations, resolving service issues promptly, and adapting to changing client needs. These challenges are typically addressed through strong communication, effective collaboration with cross-functional teams, and the use of structured processes or service level agreements (SLAs). Team meetings, regular feedback sessions, and shared project management tools help ensure everyone is aligned and able to respond quickly to client concerns, fostering a supportive environment focused on continuous improvement.

What is the difference between Client Service Delivery vs Customer Support Specialist?

AspectClient Service DeliveryCustomer Support Specialist
CredentialsRelevant certifications in client management, communication, or industry-specific trainingCustomer service certifications or product knowledge training
Work EnvironmentClient-facing roles, project management, account managementSupport centers, call centers, online chat support
Employer & Industry UsageConsulting firms, B2B services, enterprise solutionsRetail, tech companies, service providers

Client Service Delivery focuses on managing client accounts, ensuring project success, and maintaining long-term relationships. Customer Support Specialists primarily handle technical issues, inquiries, and troubleshooting to ensure customer satisfaction. While both roles involve client interaction, Client Service Delivery emphasizes strategic account management, whereas Customer Support Specialists focus on technical support and problem resolution.

More about Client Service Delivery jobs

What are the most commonly searched types of Client Service Delivery jobs?

The most popular types of Client Service Delivery jobs are:

What job categories do people searching Client Service Delivery jobs look for?

The top searched job categories for Client Service Delivery jobs are:

Client Service Delivery jobs near you
Infographic showing various Client Service Delivery job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Client Service Supervisor

SPS North America

New York, NY • On-site

$65K - $72K/yr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Client Service Supervisor

???? New York, New York, United States
On-site

The Client Service Supervisor (CSS) oversees on-site operations across multiple projects or sites, ensuring high-quality service delivery, staff management, and client satisfaction. This role acts as the primary point of contact for clients while supervising daily operations and maintaining compliance with company policies. The client is a top-tier law firm seeking a lead to oversee print, production, and binding services leading a small team in New York City.

Key Responsibilities:

• Supervise legal print, production, and binding services, ensuring accuracy, compliance, and timely delivery of all materials, including document reproduction and distribution critical to law firm operations.
• Serve as the main on-site client contact and handle escalations.
• Manage staff schedules, resources, and coverage for absences or emergencies.
• Track and report key performance metrics (KPIs/SLAs, P&L, budgets).
• Lead staff development, coaching, and training; conduct performance reviews.
• Maintain a safe, professional, and organized work environment.
• Oversee vendors and coordinate special projects.
• Participate in client business reviews and support operational improvements.

Qualifications:

• High School Diploma or equivalent; bachelor's degree preferred.
• Must have 3+ years experience managing offices services, reprographics and light facilities
• Law Firm Experience preferred
• 5+ years of experience in operational management or client services lead.
• Supervisory experience managing 5–10 staff members.
• Strong interpersonal, communication, and problem-solving skills.
• Experience in office services, facilities, or law firm environments preferred.
• Proficient in MS Office and other business software.

Competencies:

• Client-focused with integrity and professional presence.
• Ability to manage multiple priorities and maintain confidentiality.
• Skilled in conflict resolution and staff performance management.
• Strong organizational skills and attention to detail.
Physical Requirements:
• Ability to lift/move 40–60 lbs.; stand, walk, or sit for extended periods.
• Manual dexterity for office equipment operation.

Travel:

  • Up to 25% local travel.

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range
$65,000—$72,000 USD

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
  • Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.  PTO allows employees to take approved time off for any reason.
  • Bonuses: Are available for employee and client referrals for current employees.
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.