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Client Service Delivery Jobs (NOW HIRING)

JP Morgan Chase

Client Service Manager II

Newark, DE · On-site

Join our dynamic team as a Client Service Delivery Associate I and become a vital part of our mission to elevate client experiences. As a Client Service Manager II within JPMorganChase, you will play ...

Chase

Client Service - Associate

Jersey City, NJ · On-site

$15.25 - $21/hr

Client Service Delivery Associate I Join our dynamic team as a Client Service Delivery Associate I and become a vital part of our mission to elevate client experiences. As a Client Service Delivery ...

Gallagher

Client Service Director

Atlanta, GA · On-site

As a Client Service Director, you'll lead a team that delivers exceptional service to our clients and colleagues. This role is key to shaping client satisfaction, retention, and the overall success ...

Gallagher

Client Service Director

Orlando, FL · On-site

As a Client Service Director, you'll lead a team that delivers exceptional service to our clients and colleagues. This role is key to shaping client satisfaction, retention, and the overall success ...

Gallagher

Client Service Director

Jacksonville, FL · On-site

As a Client Service Director, you'll lead a team that delivers exceptional service to our clients and colleagues. This role is key to shaping client satisfaction, retention, and the overall success ...

Gallagher

Client Service Director

Atlanta, GA · On-site

As a Client Service Director, you'll lead a team that delivers exceptional service to our clients and colleagues. This role is key to shaping client satisfaction, retention, and the overall success ...

Gallagher

Client Service Director

Tampa, FL · On-site

As a Client Service Director, you'll lead a team that delivers exceptional service to our clients and colleagues. This role is key to shaping client satisfaction, retention, and the overall success ...

Gallagher

Client Service Supervisor

Batavia, NY · On-site

We're looking for a Client Service Supervisor to lead our Small Business Commercial team that delivers high-quality, efficient service to clients. Reporting to the Client Service Director, you'll ...

Alphabe Insight Inc

Client Service Associate

Rochester, NY · On-site

$45K - $49K/yr

Company Description Lumina Agency Inc is a forward-thinking organization dedicated to delivering ... We are seeking a dedicated and detail-oriented Client Service Associate to support daily client ...

Alphabe Insight Inc

Client Service Associate

Rochester, NY · On-site

$45K - $49K/yr

Company Description Lumina Agency Inc is a forward-thinking organization dedicated to delivering ... We are seeking a dedicated and detail-oriented Client Service Associate to support daily client ...

Clearwater Analytics

Service Delivery Manager

Boise, ID · On-site

Client Services - Strategic and Large Asset Management (SLAM) Role Summary The Service Delivery Manager (SDM) is Clearwater's primary day-to-day point of contact for some of the world's largest and ...

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$29K

$93.9K

$160.5K

How much do client service delivery jobs pay per year?

As of Jun 6, 2026, the average yearly pay for client service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is client service delivery?

Client service delivery refers to the processes and activities involved in providing services to clients or customers, ensuring their needs are met efficiently and effectively. Professionals in this role coordinate between clients and service teams, manage client expectations, and resolve issues to maintain high satisfaction levels. They often work in industries like consulting, finance, IT, and customer support, focusing on delivering consistent value and building strong client relationships.

What are the key skills and qualifications needed to thrive as a Client Service Delivery professional, and why are they important?

To thrive as a Client Service Delivery professional, you need strong organizational skills, a customer-focused mindset, and often a bachelor’s degree in business or a related field. Familiarity with CRM platforms, ticketing systems, and service management tools is commonly required. Exceptional communication, problem-solving abilities, and a proactive approach are vital soft skills for building lasting client relationships. These skills ensure seamless service delivery, high client satisfaction, and the ability to address issues efficiently in dynamic service environments.

What are some typical challenges faced by professionals in Client Service Delivery, and how are they addressed in a team environment?

Professionals in Client Service Delivery often encounter challenges such as managing multiple client expectations, resolving service issues promptly, and adapting to changing client needs. These challenges are typically addressed through strong communication, effective collaboration with cross-functional teams, and the use of structured processes or service level agreements (SLAs). Team meetings, regular feedback sessions, and shared project management tools help ensure everyone is aligned and able to respond quickly to client concerns, fostering a supportive environment focused on continuous improvement.

What is the difference between Client Service Delivery vs Customer Support Specialist?

AspectClient Service DeliveryCustomer Support Specialist
CredentialsRelevant certifications in client management, communication, or industry-specific trainingCustomer service certifications or product knowledge training
Work EnvironmentClient-facing roles, project management, account managementSupport centers, call centers, online chat support
Employer & Industry UsageConsulting firms, B2B services, enterprise solutionsRetail, tech companies, service providers

Client Service Delivery focuses on managing client accounts, ensuring project success, and maintaining long-term relationships. Customer Support Specialists primarily handle technical issues, inquiries, and troubleshooting to ensure customer satisfaction. While both roles involve client interaction, Client Service Delivery emphasizes strategic account management, whereas Customer Support Specialists focus on technical support and problem resolution.

More about Client Service Delivery jobs
What are the most commonly searched types of Client Service Delivery jobs? The most popular types of Client Service Delivery jobs are:
What job categories do people searching Client Service Delivery jobs look for? The top searched job categories for Client Service Delivery jobs are:
Client Service Delivery jobs near you
Client Service Manager II

Client Service Manager II

JPMorgan Chase & Co

Newark, DE • On-site

Full-time

Medical, Retirement

Posted 29 days ago

JPMorgan Chase & Co. rating

8.1

Company rating: 8.1 out of 10

Based on 468 frontline employees who took The Breakroom Quiz

46th of 141 rated banks

Job description

Join our dynamic team as a Client Service Delivery Associate I and become a vital part of our mission to elevate client experiences.
As a Client Service Manager II within JPMorganChase, you will play a pivotal role in delivering exceptional customer service and operational support to our clients. Your role will involve addressing client inquiries, processing transactions, and troubleshooting issues, all while identifying opportunities to refer services based on client needs. You will leverage your broad knowledge of banking principles and practices to make informed decisions that impact our team and departmental goals. Your developing ability in strategic planning, conflict management, and digital literacy will be key in driving our service delivery forward. This role is an opportunity to apply your skills in a dynamic environment, contribute to team objectives, and enhance client relationships.

JPMorgan Securities LLC offers security brokerage services providing investment products & services for institutional investors. JPMorgan's North American Equity Derivative Client Services is the primary point of contact for Institutional Asset Managers & Hedge Funds who execute trades with any of JPMorgan's global equity trading desks.   As a Client Service Associate in Equity Derivatives, you will be part of a team that is responsible for monitoring the successful transmission of client trades from trade booking to settlement. The role requires you to interact daily interaction with Sales Traders, Clients, Service Providers and Operations Staff in order to maintain and improve client relationships and streamline processes.


Job responsibilities 

  • Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, utilizing your proficiency in strategic planning and digital literacy.
  • Protect both the client and the institution from potential financial and reputational damage.
  • Contribute to the change management process, assisting in strategic communications and stakeholder impact mitigation to ensure smooth transitions during operational changes.
  • Utilize your knowledge of market products to provide informed advice to clients, maintaining an understanding of current industry practices and regulations.
  • Participate in the development and implementation of process automation initiatives, applying systems architecture and automation technologies to optimize service delivery.
  • Build strong relationships with our clients by delivering an industry leading client experience and share industry knowledge for the purpose of improving mutual efficiencies.
  • Communicate effectively and professionally and attend meetings to share query metrics and discuss best practices.
  • Monitor and manage daily control reports to identify and resolve exchange and client-side breaks and leverage analytics tools to identify and resolve outstanding risk while understand global markets and associated settlement risks.
  • Monitor and resolve trade discrepancies and position break reports with corresponding internal/external parties. Perform root cause analysis to prevent future discrepancies and improve straight through processing (STP) capabilities.
  • Manage fails including break resolution and trade rejects, reference data maintenance, and rationalize KPIs and other metrics via analytic tools.
  • Onboard clients and learn the equity trade lifecycle along with a solid understanding of the various applications.
Required qualifications, capabilities, and skills 
  • 5+ years of experience or equivalent expertise in a client service role within a financial institution.
  • Excellent influencing, negotiation, and communication skills, with the ability to develop and maintain collaborative relationships and 
  • Able to build and maintain positive client relationships.
  • Experience in change management, with the ability to facilitate strategic communications and mitigate stakeholder impact.
  • Proficiency in digital literacy, with a willingness to understand and implement new/emerging technologies that impact business operations.
  • Strong analytical, technical, and problem-solving skills.
  • Effective, adaptable, and professional communication/interpersonal skills.
  • Strong attention to detail, quality, and accuracy.
  • Able to thrive in a high pressure, high volume, deadline driven environment.
  • Open and receptive to feedback/coaching.
Preferred qualifications, capabilities, and skills 
  • Ability to analyze a process and recommend ways to improve quality, control, and efficiency.
  • Drive continuous improvement initiatives for high-quality client experiences.
  • Experience in client-facing roles working across multiple business areas and/or functions to deliver results.
  • Analytical, problem-solving, critical thinking, and decision-making skills, with the ability to work independently and multi-task in a fast-paced environment.
  • Knowledge of securities industry and back office operations (e.g. maturities, equities, fixed income, custody services, etc.).
  • Educated to a Degree Level.

Work Schedule:
Monday - Friday 8:00am - 5:00pm or Monday - Friday 12:00pm - 9:00pm
Final Work Schedule will be determined at time of offer.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

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