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Client Service Delivery Manager Jobs in Michigan

Lascko Services

Client Service Wizard

Muskegon, MI · On-site

$16 - $19/hr

... for delivering outstanding service to our clients. As a Client Service Wizard, you will be the primary point of contact for clients, managing inquiries, resolving issues, and ensuring a seamless ...

Entrega

Manager of Project Delivery

Troy, MI · On-site

We operate using a structured service delivery model designed to balance client relationships, delivery accountability, project execution, and production capacity management. Strong leadership across ...

Entrega

Manager of Project Delivery

Troy, MI

We operate using a structured service delivery model designed to balance client relationships, delivery accountability, project execution, and production capacity management. Strong leadership across ...

Mariner

Client Service Associate

Bloomfield, MI · On-site

$60K - $75K/yr

... for delivering extraordinary client service and care. As one of the first associates clients ... If you love building relationships, connecting with clients, managing a diversity of tasks, have a ...

CFS

Client Service Coordinator

Kentwood, MI

$16.50 - $21.50/hr

As a Client Service Coordinator, you will manage and respond to customer requests via phone and ... through delivery. Primary Duties * Serve as the main point of contact for B2B customers ...

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All JobsClient Service Delivery JobsClient Service Delivery Manager JobsClient Service Delivery Manager Jobs in Michigan

Client Service Delivery Manager information

See Michigan salary details

$25.3K

$81.9K

$139.9K

How much do client service delivery manager jobs pay per year?

As of Jul 24, 2026, the average yearly pay for client service delivery manager in Michigan is $81,877.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,600.00 and $111,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Service Delivery Manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

What is a Client Service Delivery Manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a Client Service Delivery Manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.
What cities in Michigan are hiring for Client Service Delivery Manager jobs? Cities in Michigan with the most Client Service Delivery Manager job openings:
Client Service Delivery Manager jobs near you
Infographic showing various Client Service Delivery Manager job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, and 5% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $81,877 per year, or $39.4 per hour.
Client Service Operations Manager

Client Service Operations Manager

Proof

Southfield, MI

Full-time

Medical, Dental, Vision

Posted 7 days ago

Job description

Client Service Operations, Manager

Client Service Operations • Southfield, Michigan • Full-Time

ABOUT PROOF

Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States. We connect law firms with process servers and enable electronic court filing through a modern, technology-driven platform — automating document ingestion, compliance, real-time job matching, and integrations with leading legal software. Today, Proof delivers over 60,000 documents per month through a network of ~2,000 contracted process servers.

ROLE OVERVIEW

The Operations Manager runs a service-delivery team end-to-end — directly managing Specialists, and accountable for the team's KPIs, client experience, and people development. The defining shift from Senior Specialist to Manager is people leadership; everything else in this role is downstream of doing that well. The role is evaluated against Proof's competency framework, organized into three areas: Execution & Quality, Technical Expertise, and Communication & Collaboration.

COMPETENCY FRAMEWORK

Execution & Quality

  • Critical Thinking & Problem Solving: Diagnose at the team and workflow level — distinguish one-off issues from systemic ones. Decide under uncertainty and document reasoning so calls are auditable. Own root-cause analysis through to verification. Escalations come with a recommendation.
  • Inquisitive: Ask why your team's metrics moved, not just whether they hit. Pull threads on weak signals before they become problems.
  • Proactive: Anticipate problems before they hit — capacity, volume spikes, client risk, talent gaps — and bring them up with proposed fixes, not just warnings.
  • Resourceful: Solve with what you have. Build team-level fixes that don't require new budget or new tools. Leverage peers and other teams effectively to unblock your team.
  • Owner Mindset: Held accountable for the team's KPIs, people, and escalations. Surface blockers with proposed solutions.
  • Customer-Service Focused: Accountable for the client experience your team delivers; hitting SLA is the floor, client outcomes are the bar. Operations point of contact for assigned strategic clients. Build operational empathy on the team.
  • Responsible / Reliable: Do what you say you're going to do; the team plans against your commitments. Own mistakes without deflection. Close loops without being chased.
  • Flexible / Adaptable: Translate organizational change into clear team direction within days, not weeks. Stay steady during incidents and reorganizations — the team's stress tracks below your own.
  • Attention to Detail: Held accountable for the team's escape rate. Own the QA program: what gets checked, how often, by whom. Spot quality drift in trend data before it shows up in client complaints.

Technical Expertise

  • Computer Proficient: Fluent in the team's full tool stack — Proof platform, Omni, spreadsheets, Slack workflows. Set the standard for tool fluency on the team.
  • Data Acumen: Fluent in Omni and Excel; pull and act on team-level data without waiting for someone to build the report. Define and track KPIs that matter; push back on vanity metrics. Present data clearly to leadership and the team.
  • Legal Document Knowledge: Accountable for the team's compliance with service-of-process and affidavit requirements. Partner with Legal Operations on ambiguous interpretations.
  • Service Specialist Craft: Accountable for the team's research and craft quality — not personally executing the hard cases. Own the team's server-network relationships and the pricing/assignment framework. Coach Specialists through their hardest interactions.

Communication & Collaboration

  • Mentorship & People Leadership: Directly manage Specialists; own hiring, onboarding, performance reviews, coaching, promotions, PIPs, and terminations. Run bi-weekly 1:1s with Senior Specialists and monthly 1:1s with team members. Develop at least one Senior Specialist toward the next level at all times.
  • Effective Communication: Set the communication standard for your team. Deliver hard feedback directly. Handle high-stakes client escalations end-to-end. Document decisions so the team can operate without you in the room.
  • Collaborative: Build strong relationships with peer Managers in CS, Sales, Product, and Marketplace. Resolve cross-team friction at your level. Treated as a thought partner, not just an executor.
  • Approachable: The team — and people from other teams — bring problems to you early because you're seen as steady and fair. Available without becoming a bottleneck.

WHAT SUCCESS LOOKS LIKE (FIRST 12 MONTHS)

  • Team SLA attainment and quality metrics are stable or improving across 3+ consecutive quarters
  • At least one Senior Specialist is on a documented development plan toward the next level
  • Client escalations are trending down; root-cause patterns are being addressed systemically
  • Cross-functional partners describe you as a thought partner, not just an executor
  • The team operates predictably during your time off — the systems hold it together, not your direct involvement

QUALIFICATIONS

  • 4+ years of operations experience with 2+ years directly managing a team; service-delivery, legal services, or regulated/SLA-driven environments preferred
  • Demonstrated track record of owning and improving team KPIs — you can talk concretely about what you changed and what moved
  • Direct performance management experience: hiring, coaching, PIPs, terminations
  • Strong analytical skills; comfortable in Excel and a BI tool (Omni, Looker, or similar) without analyst support for routine questions
  • Excellent written and verbal communication; comfortable representing Operations in front of clients and cross-functional leadership
  • Knowledge of service of process or legal services regulations a plus; NY rules a plus

ROLE DETAILS

  • Full-time, in-person, Southfield office
  • Must be available during normal business hours, with flexibility for escalations and coverage needs outside of them
  • Health benefits including vision and dental; flexible time off
  • Salary Range $80-$100k

E-Verify

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.