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Client Service Delivery Manager Jobs in Michigan

Banfield Pet Hospital

$16.16 - $20.66/hr

Manage the finances by maintaining accurate balances and utilizing proper opening and closing ... Gains and shows personal satisfaction from delivering great service. Intellectual ability ...

Waldron Private Wealth

Client Service Specialist

Plymouth, MI · On-site

$16.25 - $21.50/hr

Waldron Private Wealth (Waldron) is looking for a Client Service Specialist to provide operational ... Manage the onboarding process of new clients by facilitating or overseeing account openings ...

Banfield Pet Hospital

Client Service Coordinator

Troy, MI · On-site

$17 - $22.25/hr

... Manage the finances by maintaining accurate balances and utilizing proper opening and closing ... Gains and shows personal satisfaction from delivering great service. • Intellectual ability ...

Raymondjames

Client Service Associate

Belmont, MI · On-site

$12.75 - $17.50/hr

... to manage multiple priorities, and a commitment to excellence are critical for ensuring the smooth operation of the practice. If you are passionate about delivering exceptional client service and ...

Banfield Pet Hospital

$16.16 - $20.66/hr

Manage the finances by maintaining accurate balances and utilizing proper opening and closing ... Gains and shows personal satisfaction from delivering great service. Intellectual ability ...

ThinkIQ

Delivery Operations Manager

Sturgis, MI · On-site

$70 - $90/hr

We are seeking a highly motivated, self‑starter, organized Delivery Operations Manager to oversee ... Oversee inventory control to ensure Service Parts are allocated correctly (consumed on the ...

New

Banfield Pet Hospital

Client Service Coordinator

Woodhaven, MI · On-site

$16.25 - $21/hr

... Manage the finances by maintaining accurate balances and utilizing proper opening and closing ... Gains and shows personal satisfaction from delivering great service. • Intellectual ability ...

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Showing results 41-60

All JobsClient Service Delivery JobsClient Service Delivery Manager JobsClient Service Delivery Manager Jobs in Michigan

Client Service Delivery Manager information

See Michigan salary details

$25.3K

$81.9K

$139.9K

How much do client service delivery manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for client service delivery manager in Michigan is $81,877.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,600.00 and $111,600.00 per year, depending on experience, location, and employer.

What is a client service delivery manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a client service delivery manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.

What are the key skills and qualifications needed to thrive as a client service delivery manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

What cities in Michigan are hiring for Client Service Delivery Manager jobs?

Cities in Michigan with the most Client Service Delivery Manager job openings:

Client Service Delivery Manager jobs near you
Infographic showing various Client Service Delivery Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $81,877 per year, or $39.4 per hour.

Senior Client Manager - Construction

Unison Risk Advisors

Bloomfield Hills, MI

Full-time

Re-posted 8 days ago

Job description

Senior Client Manager, Construction – Job Description

Position Summary

Responsible for managing and servicing a portfolio of Property & Casualty clients by delivering tailored risk management and insurance solutions. This role serves as the primary client contact, providing strategic guidance, overseeing service delivery, and collaborating with internal teams to ensure client satisfaction, retention, and growth. The position combines hands-on execution with client leadership responsibilities and plays a key role in maintaining strong carrier and client relationships.

Key Responsibilities

Functional Leadership & Ownership

·         Own and manage a book of Property & Casualty business, ensuring high-quality service delivery and client satisfaction.

·         Serve as the primary point of contact for clients, providing guidance on risk management and insurance solutions.

·         Lead client strategy, including coverage design, renewals, and retention initiatives.

Hands-On Execution & Delivery

·         Assess client risk exposures and design appropriate insurance programs.

·         Market accounts to carriers, compile underwriting information, and negotiate terms.

·         Support day-to-day servicing including endorsements, certificates, billing, and coverage inquiries.

Reporting, Quality & Operational Support

·         Ensure all client deliverables are accurate, timely, and compliant.

·         Prepare proposals, stewardship reports, and client communications.

·         Monitor service execution and resolve issues proactively.

Cross-Functional Partnership & Integration

·         Collaborate with Sales, Client Executives, and internal teams to achieve growth and retention goals.

·         Support onboarding of new clients and ensure seamless integration.

·         Maintain strong relationships with carrier partners and internal stakeholders.

Growth, Change & Special Initiatives

·         Support business growth through upsell and cross-sell opportunities.

·         Participate in special projects, initiatives, and process improvements.

·         Contribute to training and development of team members.

Process Improvement & Best Practices

·         Identify opportunities to improve workflows and service delivery.

·         Stay current on industry trends, carrier appetites, and market conditions.

·         Promote best practices and operational excellence.

Accountability

·         Deliver high-quality client outcomes aligned with business goals.

·         Maintain accuracy, compliance, and reliability of all client service work.

·         Drive client retention and satisfaction.

·         Build strong internal and external relationships.

·         Demonstrate ownership, accountability, and sound decision-making.

Qualifications

Required

·         Property & Casualty License.

·         5–10+ years of commercial lines experience.

·         Prior client management experience in Property & Casualty.

·         Strong relationship management and communication skills.

·         Ability to work independently and execute effectively.

Preferred

·         College degree or equivalent professional experience.

·         Advanced industry designations or certifications.

·         Experience in complex or large client environments.

Key Competencies

·         Strategic Thinking

·         Ownership & Accountability

·         Client Relationship Management

·         Communication & Influence

·         Business Acumen

·         Process Improvement

Employment Type: FULL_TIME

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